Customer service team member (Former Employee) – Stanford on Teme – 10 July 2018
I found myself to be challenge a lot at ocado which made the long stretches of driving less monotonous, and you were rewarded for your effort. If you are looking for a steady job that pays well with good benefits, that when you leave you can forget about the work and go home to relax then yeah its great. Also there were opportunities to grow with the company if you so choose.
Personal Shopper (Former Employee) – Dordon, Warwickshire – 17 July 2018
Just note that every one leaves this job after 2 -3 months To much physical work and very bad pay rate. There is lost of overtime but you wont have the energy to do it. Rude managers who don"t care about you i have work there for 1 year
I've worked for Hatfield branch back in 2014 and quit after 8-9 months. 3 months later reapplied to Enfield as it was closer to my address. The difference between those to depots are that Enfield delivered Morrisons goods. Wich means less posh customers, less houses instead you get more flats, more stairs and no lifts. Job is easy at the begining, no many drops no hard areas but once you improved it gets harder, it gets to the point that you cant no longer do it cus at some point your body gives up on you, mentally and physically. Personally I think that delivery to central London should be prohibited as its not possible to park and deliver anywhere in this place especialy in the time slot company force you to stick to. Apart of great customer skills and driving abilities you will be required to have ability to calm yourself down very often. Also usful may become to have a lot of physical strength and some fighting skills. Not only to carry the shopping to the top floor of 4 story building while your van is parked half a mile down the road but you may need it if you find yourself in trouble with local mob trying rob your van, as it happeed to me or fuming angry drivers because you blocked the narrow road for 10min due to no parking. I've worked there very short period of time but could write a book about this job. The good think about this company is that ppl are very nice and you get to meet some top guys there. Unfortunately low pay, highly stressful job environment(stress regarding only driving and parking in busy city) and weird hours disqualifies this job in my books.
the van is preloaded for you. there can be delays going out (not a huge problem). personally for me, I always felt I was 'chasing time' there seems to be no time to drive quietly and in a relaxed manner to get to the next drop.
I always made time it is pretty much job and finish, average approx. 30 -60 mins early finish, you are allowed to go home.....fully paid.
I rarely took a meal break (although its built into the route).
CSTM (Current Employee) – Bristol, Bristol – 30 June 2018
Where I used to work I was on minimum wage and only got paid for the hours I worked, here it's at least a pound more an hour and you get paid more for working evenings, Sundays, over time, but for some reason, not Bank Holidays, I'm not saying it should be time and a half, they could at least make that Sunday rate, or even an extra 50p an hour would make me feel differently about doing it. It also seems odd that you earn more money for working after 6pm, but get very little for coming in really early the best you get is half an hour at night rate when you come in at 5.30.
Some people complain about losing weekends, where I last worked I worked every weekend, compared to that weekends are more of a thing for me now.
You always work 5 days a week with 2 rest days that seem to come at random times, sometimes you also work early to late shift meaning a good long break between shifts without a rest day. You can often change your shift times online, as well as book holiday. It's good to get a bit creative on the website booking holiday at strategic times to get yourself long breaks, I tend to get a period of at least 4 days off at least once a month, sometimes you can end up with as many as 5 days off, but only using one day's holiday. You can move to 10-hour shifts and only work 4 days a week but they tend to be a bit of a slog, it would be good if we could do a mixture of shifts only working two 10 hour shifts a week and get 5 rest days a fortnight.
You come in and your van is loaded for you then you go out to do your route and it's always somewhere different, it'smore... so big there are many places we cover I've still not been to even after 2 years, the last place I worked I was sick of always being in the same areas.
Compared to where I used to work, the driving standards are a lot better and the vans are a lot cleaner.
It's a good place to work, but for some reason, Bristol Spoke pays less than many others even the Dordon spoke pays more and that's in a less expensive place to live. The check-in system at the end of the day seems to be really laborious, it can sometimes take over half an hour before you can leave. It just seems odd they make the marshals park the vans for us. I would consider the Marshal job, but it seems more of a step down than up, they get paid slightly more, but they're unlikely to go home early, meaning per hour they probably earn less than many of the drivers.less
Nice job, tends to be easy, more profetional than supermarkets.
No extra for coming in early, bank holidays or Saturdays, less money than other spokes for no apparent reason. Takes too long to get checked in
CSTM Delivery Driver (Former Employee) – Wimbledon, Greater London – 25 June 2018
I spent over 12 weeks in the Wimbledon depot as a CSTM. What a joke, mangers behind the desk were rude, my evening pay wasn't paid accordingly, when you do 7.5hrs a day you are paid only up to when you finish your round. You have no life.
If you are sick 3 times you are spoken too about weather or not they can authorise these absences or not. Everything you do is watched. Please don't work at Wimbledon they try to talk to you like your a kid.
Backache,no social life and sliming their way through everything
Cstm (Current Employee) – Warwickshire – 18 June 2018
The pay is terrific.but unfortunately that's all there is about this job that is terrific. They try to train you in how not to injure yourself doing this job(which is impossible with what they make you do) but have posters up about musculo skeletal disorders and advice on it.hmmmm
If someone lives on the 20th floor and has order 12 boxes of water they expect it taken up.you WILL hurt your back in this job.not maybe.not possibly.you WILL.
Then there's the customers who want it all brought in or to the back door or squeeze through a 6 inch gap to their front door. They really do take the mickey out of you then will phone up complaining and possibly costing you your job because they want a 10 quid voucher.
Customer services will drive you insane.they ring and ring and ring even though your DRIVING and can't answer.they will then call your spoke or cfc and tell on you for not answering.which will then get you punished.seems fair doesn't it? Customer services (Morrison's is the biggest culprit) will also call up lying about you saying you promised to go back a redeliver even though you spoke to nobody.
If you have kids you will never see them.same with friends.every bank holiday you will work and they think they're doing you a great service by giving you max 2 weekends off in 13 weeks. Cheers guys!!
So take my advice DO NOT work for Ocado.they are spiteful,selfish and cruel and don't give a rats butt about you or your safety and will tell you you just have "a weak back" when you injure yourself climbing those 20 flights of stairs 7 times.
Customer Service Advisor (Former Employee) – Hatfield, Hertfordshire – 31 May 2018
Purley Ocado, they only care about the company and not there staff or there issues. a lot of the staff end up with depression as there is no support for the staff allowing customers to become abusive and sometimes emotionally violent towards staff. this is managed by the management giving the customer a voucher.
Goods In Operative (Former Employee) – Andover – 26 May 2018
was doing really well worked hard then sacked for something that was not my fault not willing to listen to witness statements deleted half the cctv total stich up cant take them to a tribunal as not worked there for two years and they know it
easy enough job
they crying out for staff then sack the decent hard workers
cstm (Former Employee) – Sheffield, South Yorkshire – 21 May 2018
i was told that my shifs would be varied, anything from 5 am start, finishing up to midnite, and lots in the middle of that. but after starting my training i was given my 12 wk rota, which was 2 wks of early starts (5am) and 2 weeks of lates finishes (midnite). not varied at all, nothing in between. spoke to several employees during my traiing wk who said "oh your one of the new starters on the turn around shift are you?" ie terrible hours most of them working fridays, saturdays and sundays. very disappointed, the person who interviewed me shoul have been honest about the hours and days.
I worked for ocado as an HR administrator as I wanted a career in HR. The work was extremely dull and repetitive - the majority of the day was spent booking meetings for HR advisors and printing out letters. The salary was poor being so close to London (18k) and management style was terrible. My manager had no experience in HR and did not understand our job roles in depth. Progression is a problem at ocado, as only a very small number of administrators move onto advisor roles or team leaders because progression is all focused on the graduates (who do the same job but earn 25k starting salary). Only positive was that my team were amazing and genuinely lovely people! Overall, I was disappointed with Ocado.
Dull job, low pay, poor management and no progression