Pros - good pay, good benefits, amazing coworkers and CEO
Cons- No room for growth. Expected to self teach yourself CRM software as any training that came in was kept to only management level. Management is highly unprofessional, refuses to take escalated complaints, refuses to compromise with the clientele, it is their way or the highway.
Chaotic environment as management is unorganized and the manager in place has no management experience. No employee relations skills.
Management will delegate all their work to employees and then take the credit such as invoicing, accounts receivable, dealing with third party companies, complaints, and reviews. As a customer service representative/sales representative you are expected to make large sales but are unable to do so due to management errors. Any errors made by management are then twisted and made to be the employees fault.
The biggest reason to not work here... The work completed and work ethics of the employee does not matter. An employee can make higher sales than other employees and do more to improve the customer relations but when it comes down to lay offs they don't look at reports to make a decision of who would be best to retain for the company but rather base the choice off the opinion of others.