Frustrating and demoralizing experience.
Biggest problem was the many ESL dictators who were next to impossible to understand, leading to very time-consuming reports, leading to very low net income. Even the English-speaking dictators could be so inconsiderate— i.e. mumbling, eating while dictating, dictating sooooo fast that it’s impossible to understand. Seriously, do they not get that there is a human at the end of this process? All this with the pressure to achieve 99% quality rating to get the minuscule bonus. Only bright spot was the team leader who was very fair and supportive.