Semantic Annotator (Current Employee) – Remote – 13 April 2018
The issue with nuance is that the work is never guaranteed, so you can go months and months without anything. If it was always available this would be the perfect "on the side" job for a student or artist.
The company has a very nice work life balcance. They have beautiful instalations right at the heart of downton. Tipically at work you get a list of tickets and management checks daily to see how you are doing.
I really enjoy my work experience at Nuance, I have learnt a lot about technology, practiced my coding and communication skills. People that I have encountered are very nice and always willing to help me.
Enjoying the time in the Nuance, really like the work environment, and people are nice here. People could learn lots of new technical knowledge in the Nuance. The environment is really nice, and it locates in the heart of the Montreal. Everything is close to the company. Enjoying the time here
Overall very interesting and challenging work, I cannot truly give a review of someone who worked there for a long time. -Worked on short contract -HR is not for contractors -some people were helpful, some not -need bigger meeting rooms/crammed in/standing room only -friendly atmosphere, however, you either fit in or you don't -management makes quick judgments on people, take swift action eliminating people without proper humane communication -Horrible internal Tech support/weeks before someone responds, by that time you have resolved the issue yourself
Worked there for a year always did my tasks but in the end was let go even though from as far as I can tell the company was growing. while there I saw many people both leave and come for the company focuses on more contract employees than getting permanent employees. with that said it was a good experience and everyone was nice, lots of activities being planned for moral which was nice and refreshing.
Lots of office activities for moral and great work environment
No job security never know when you will be let go.
Team Manager - Product Support (Former Employee) – Waterloo, ON – 22 May 2017
The tech/product support department at Nuance has some very good people working there, but advancement is limited and you need to work hard to stand out. Yearly wage reviews typically lead to increases, but an advancement that means a change in role is difficult to come by.
With the ability to work from home and the need to work through holidays mitigated by a rotational schedule, the work/life balance is good.
Unfortunately, the company routinely goes through "restructuring" to save money, often resulting in some of their best or more seasoned employees getting let go. They also regularly acquire their competitors which typically also leads to downsizing.
4 weeks paid vacation, occasional paid lunches
difficult to advance, sometimes wages not up to industry standard
Productive, technical, fast paced work environment
Customer Service Representative (Current Employee) – Waterloo, ON – 15 April 2016
A typical work day at Nuance is very active and stressful. It is the document imaging division of the company and there is a lot of work to do while being understaffed. There are various positions within Nuance but my daily routine consists of responding to customer licensing inquiries, issues, taking phone calls and monitoring internal service queues. I learned to advance my customer service skills both verbally and written, working on multiple screens with multiple programs and multitasking. Team work is an essential aspect of the production and success of the team. I also learned to have a strong back bone otherwise you will get eaten alive. Management has improved over time. They look for ways to incorporate team building activities to boost moral (it's low). They are an active part of each employees success. However upper level management doesn't seem to show their concern of the fact that we desperately need more resources to help with the extreme work load. Co-workers are kind and helpful but can be catty and speak negatively about you when you're not around. During higher volume period, stress levels increase and personalities can clash. (this happens weekly) The hardest part of the job is keeping up with the heavy workload while trying to maintain daily/weekly deadlines/stats as this impacts customer satisfaction and loyalty, pushing back on other departments when they attempt to give you work that is not your responsibility. The most enjoyable part of the job is helping customers and my teammates, having my own desk with multiple screens and of course the fourmore... weeks of vacation. (Must work all holidays excl. Christmas and New Years Day)less
Manager (Former Employee) – Montréal, QC – 26 November 2015
Nuance will make you work with both the best and the worse people you'll ever meet.
The technology and the research behind the speech recognition engine is extremely smart. The people behind it are some of the brightest in the business. This is where the fun resides.
Unfortunately, the management leading this is very sub-par. Poor vision, focused on the short term. From budgets to staffing to product strategy...all of it goes through an extremely diligent screening process only to be tossed the window at the first quarter that numbers aren't favorable. There is no long term strategy to improve the internal product line...only to acquire new sellable products and shoehorn them in the portfolio.
It also does not matter if the product bought will work with a long term strategy. It will get get shoehorned.
Typical release of products is either extremely short (making you wonder how it was developed and tested) or extremely long (making you wonder if the staff needed to execute fit the expectations) but none of the projects get delivered on-time.
For your career's sake, avoid this place. It's unfortunate because it could be a gem...but it only is a polished rock.
Vacation, Downtown Office
Extremely political, management performance is a dice roll, short term vision, high attrition level
Technical Support Analyst (Current Employee) – Waterloo, ON – 26 October 2015
Everyday is a challenge even to come into work. No work life balance, managers who couldn't manage their way out of a wet paper bag. No concrete policies or procedures. No positive re-enforcement. Run....