Northwestel Employee Reviews
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Company provides great incentives for northern workers. Culture is laid back and results driven. Training provided and paid for to excel in my career. Hardest part of the job would be constant shift in priorities. Most enjoyable part of the job is the people.
I worked in customer service and was not trained on any of the software applications used at the front desk. Given that Northwestel is a monopoly and they gouge customers exorbitant amounts of money for their mediocre service, one would think they'd have the resources to give their employees proper training.
Very helpful managers, great place to work. They were always willing to show you what needed to be done and insured that you had the skill to complete all tasks assigned. I was only a short term contractor but would have loved to work there full time. Only downside was the cold of Whitehorse.
Management is superb. They are welcoming all the cultures. Salaries and benefits are really good. Productive and fun place. People are really nice and friendly.
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Tons of opportunity for someone that wants to build a career. Unlimited learning opportunities and the company supports continuing education and training programs better than most companies. Able to move between departments and learn new areas of their business. Awesome support for volunteering in the community. Efforts pay off.
Growth and learning
Northwestel was an overall good employer. A typical day at work would be answering customer calls and handling their concerns or inquiries. In between calls there were times where you can catch up with your coworkers and maintain budding friendships. The hardest part of the job was answering the phone and not knowing what type of customer you're going to have on the line and whether or not you'll have to diffuse a situation or not. There were many joys of the job and the people surrounding me made going to work that much easier.
Working at Northwestel was the worse than working at McDonalds when I was 16. This company is totally corrupt. They have no interest in serving their customers let alone paying techs competitive salaries and providing training opportunities to increase operational efficiency. The only time Northwestel will increase investment into their infrastructure (more work for techs) is when the Feds will pay for it. Even then Northwestel prefers to subcontract the work instead of allowing the qualified Techs do the work. Management is incompetent. Their aim is to provide the lowest standard of service in order to cut operational expenses. Basically, when Bell became their primary shareholder, the gravy-train was over for the top brass. They literally determine bonuses by sitting around a table and talking about their teams. Bonuses are based on if the manager likes you and not how well you work or meet your targets. Please do not put yourself through the unnecessary stress of working for such a toxic, corrupt company. In addition, the Union is completely useless and will always side with Management in matters where Management is in the wrong. That’s how they keep Techs ‘in line’. Intimidation, suspicion, and coercion.
Everything about how this company is managed.
Management has become increasingly aggressive in the last decade, and unbelievably less competent. They threaten and verbally abuse you with terms like “we are going to have another discussion!” for anything, for example, when asking a senior tech to go and pick up garbage outside the building so they look good. Their idea of employee-employer relations lags about only three centuries! They are not tolerant of any talks, let alone citicism. In fact they made life so hard for their only female tech in Iqaluit that she had to leave, by giving her disciplinary action, just because she recommended to do something differently! They are mostly people with no managerial experience or no techinical knowledge at all. Union will not do anything for you. People in Whitehorse or Yellowknife don’t care about you either, they are here to support their managers, not their techs! No one cares about the quality of the work you do, because that is not even important. All their care is about the numbers that make the managment look better. They are not going to be around anyway to see the effect of your high quality work! They use Nunavut as a jumping board to somewhere else usually whitehorse or to supplement their pensions. Nunavut operation has changed managmnet 5 times in the last 7 years, not including managers they have fired. that should tell you enough about their quality. They would ask you to do jobs that it would take long hours to complete, and then they blame or discipline you or not pay you for going over their 16 hour overtime rule, even though you had to in order - more...
Pretty much none.
great company job security. As money is everything they offer good salary and perks. Benefits are more than good. You cant find such workplace down in south.
was a community service tech in Naujaat for about 3 years, day of work was repairing telephone lines and new telephone connects, I learned alot about how communication works, my manager was so helpful, the hardest part of the job was the weather in the winter time, extreme cold and wind, but I did enjoy it, climbing up the poles was my favorite part of the job/
Providing Internet, Cable TV, Voice and Data services as far east as Iqaluit and as far west as southern BC. Maintaining a very large footprint with never enough resources. I learned a lot in this company.
Northwestel is truly the definition of a company that cares. They are a center peice of the Yukon community and genuinely make an effort to give back. I was hired as a student intern and was given challenging roles that were simultaneously not overwhelming for a student. Their compensation was more than fair, and they were extremely understanding about life/work balance. Thanks Northwestel, I will definitely be reapplying after graduation!