Bad management, poor facilities, decent leads
Customer Service Representative (Former Employee) – Barrie, ON – 24 July 2018
Really old and not maintained facilities. Call center appears from the 80's. Mold on carpet, bathrooms not cleaned regularly, chairs are broken and phone system is at least a decade old. Owners are root cause of this.
Anyone above Team Lead does not know how to manage supervisors, people, or anything for that matter. Allow people to cut corners to get better stats to please external client. Internally they have poor management skills. Owners are root cause of this.
Team Leads are nice and will try to make the best with the poor management, policies, processes, and facilities.
Facilities. Management. Processes.