Zero patient harm is the "Gold Standard " and goal for all stakeholders within healthcare. It is the right thing to do for patients and families and is fundamental to delivering the best possible care, and fully aligned with healthcare's core values, from compassion and respect to quality and excellence. Recent in house surveys reveals a lack of evidence-based - more ... leadership skill required to engage North York General staff with the understanding and skill to embrace change. There is a preponderance of evidence-based indicators outlining the need for follower-ship engagement to be driven around t ... - less