Nordstrom
Nordstrom Employee Reviews
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Productive and Fun place with excellent customer service
Personal Stylist Assistant (Former Employee) – Vancouver – 15 February 2019
Nordstrom has strong company culture and passionate customer service. Everyone here is very nice.
Commission-based company leads to productive and competitive job environment.
Commission-based company leads to productive and competitive job environment.
Productive and fun environment
Server/Hostess (Former Employee) – Ottawa, ON – 10 February 2019
Learned a lot about customer service, sales, and people while working here. Great company sponsored events as well as contests to give employees more incentives.
Pros
Discounts
Cons
None
Good employees, bad management
Sales Associate (Former Employee) – Calgary, AB – 3 February 2019
Fun place to work at, they provide really good training and it is embedded in all employees to provide excellent customer service which is good but sometimes customers abuse it.
Schedules are given weeks ahead of time but managers would sometimes change it and will only give you o 24 hours notice of change of schedule.
Experience with managers vary, some managers are very fair with treating all employees equally, very supportive and good at coaching. While in some managers favouritism is very apparent. Store manager does the same with department managers, favourite managers never get reprimanded even if they are not doing their job.
Schedules are given weeks ahead of time but managers would sometimes change it and will only give you o 24 hours notice of change of schedule.
Experience with managers vary, some managers are very fair with treating all employees equally, very supportive and good at coaching. While in some managers favouritism is very apparent. Store manager does the same with department managers, favourite managers never get reprimanded even if they are not doing their job.
Pros
Great Training, Discounts
Cons
Long hours, managers not fair
Not a positive experience in a lengthy career.
Sales Associate (Former Employee) – Toronto, ON – 3 February 2019
A company focused on the image of the sales associates not on their net output. Run by a non qualified group of managers. Culture is not great and everyone looks to get out asap. Don't drink the Kool-Aid.
Can be a great place to work
Aesop Counter manager (Current Employee) – Toronto, ON – 31 January 2019
store opens earlier than the mall and always closes at least 25 min after the mall.
some of the manager are awesome, but there is a lot of favouritism in the whole store.
some of the manager are awesome, but there is a lot of favouritism in the whole store.
Very Ambitious Workplace Culture
Salesperson (Former Employee) – Ottawa, ON – 31 January 2019
Great employee benefits and opportunity for advancement. However, since the store was very new, things were trial and error and work responsibilities were all over the place.
When people quit, the remaining employees were required to shoulder the responsibility of keeping everything in the store running like before or even better without proper incentive. Everyone ended up being very exhausted and stressed out.
When people quit, the remaining employees were required to shoulder the responsibility of keeping everything in the store running like before or even better without proper incentive. Everyone ended up being very exhausted and stressed out.
Cons
Heavy workload and uncertain hours
Competitive Workplace
Sales Associate (Former Employee) – Vancouver – 27 January 2019
Commission based environment that had very high expectations. What management put out as the values of the company was not supported by high management which lost trust in the employees. Very cliquey environment and promotions looked as though it was favouritism and not earned off of merit. You do have the potential to make a lot of money however sometimes you aren't given the opportunity to.
Enjoyable work environment
Personal Stylist Assistant (Former Employee) – Vancouver, BC – 22 January 2019
I have developed valuable skills to provide extraordinary customer service on the sales floor: welcoming customers, understanding customers’ needs, offering suggestions to customers, providing support while demonstrating the products, cross-selling, and orienting customers to other departments if necessary.
Cons
Low Salary
A great place to learn the retail business
Visual Merchandiser-All Star (Former Employee) – Calgary, AB – 21 January 2019
The benefits and RRSP contributions are great; the work-life balance is quite good, especially with 5 sick days and 2 personal days a year. It has quite a good culture of promoting from within and I met several people that had worked for the company of upwards of 15 years. It was one of my first forays into the retail industry and on the whole it was very positive and I would recommend working there. It tends to be a fun, creative, and supportive place to work and three of my four bosses I had there were terrific.
Pros
Good benefits and RRSP contribution; competitive pay; healthy work culture.
Cons
Retail hours
Productive and a conducive work environment
Service experience (Current Employee) – south common edmonton – 8 January 2019
We work in a diversified work setting that caters to each and everyone with supportive managers.
There is room for growth complemented by constant performance appraisal along with constant encouragement to do better.
Management style is well organised and supportive such that when the store is busy managers step on the floor to help out.
Clear communication channels and a welcoming environment each and everyday.
Rack 842
There is room for growth complemented by constant performance appraisal along with constant encouragement to do better.
Management style is well organised and supportive such that when the store is busy managers step on the floor to help out.
Clear communication channels and a welcoming environment each and everyday.
Rack 842
Pros
Management cares and fairness
Cons
so far so good
Working in a department store like Nordstrom, I received so much love from my coworkers and management team.
beauty consultant (Current Employee) – Toronto, ON – 6 January 2019
Working in a department store like Nordstrom, I received so much love from my coworkers and management team. I gained a lot of knowledge from this job, I learned how to successfully contact customers, communicate between different departments, handle products that are being shipped out, link the reward system between the Canadian and the American system, time management to adjust time to schedule customers for services such as makeover, hand massage and facial. I have also improved my customer service skills by communicating with customers based on the customers' interests. Overall this is a great place to work in, the environment and the people make the job experience enjoyable.
Lovely culture and employees, wish the pay were better
Personal Stylist (Former Employee) – Ottawa, ON – 2 January 2019
I had a great time at Nordstrom and had a great manager.
My colleagues were the best and we just wished base pay was higher or commission was higher and more attainable during the slow months.
My colleagues were the best and we just wished base pay was higher or commission was higher and more attainable during the slow months.
Friendly, productive and always customer-forward.
Logistics Analyst (Former Employee) – Calgary, AB – 27 December 2018
Typical day at work would be to walk in, greet everyone and immediately start working. This includes sorting boxes per department, using specific hangers and then distribution of these products to their sections. This would last until break time, then back to the same once store opens. Continue to work in backroom until all products are put away and department managers are notified, then checking manifest to make sure the correct amount of products have been delivered. Then lunch time, then back to work in either the same or a separate department.
Pros
Free lunches, friendly people
Cons
Decreasing pay depending on how store sales are going.
Great work environment
LOSS PREVENTION - MOBILE AGENT (Current Employee) – Toronto, ON – 21 November 2018
- Every growing and always evolving.
- Great work environment
- Supportive management
- Great team members to work with
- Great hours
- Amazing work life balance
- Great work environment
- Supportive management
- Great team members to work with
- Great hours
- Amazing work life balance
Pros
Supportive management
Cons
None
Unrealstic Sales Goals
Stylist (Former Employee) – Ottawa, ON – 18 November 2018
The ratio of Traffic in the store versus the amount of money that one should make in one day is not realistic even though the department manager strongly enforces the goal.
Pros
Opportunity for advancement
Cons
High Expectations
Nordstrom
Salesperson (Former Employee) – Calgary, AB – 15 November 2018
Long hours on your feet. Management doesn't want to hire summer students anymore. Daily sales targets are unachievable on an ongoing basis.
They'll hire you for a predetermined length of time and then let you go weeks before your end date.
They'll hire you for a predetermined length of time and then let you go weeks before your end date.
Pros
good hours
Cons
they'll cut you if it's slow
Horrible work environment
Sales Representative (Former Employee) – Toronto, ON – 14 November 2018
Managers here(especially ones brought from the US) bully you out if they don't like the way you look/talk/work. Instead of coaching you like a good manager, they make your life horrible until you quit. The turnover is very high because of this, and most of the time now, they just fire you. Lots of backstabbing and drama as well. Stay away.
Good pay no life
Visual Merchandiser (Current Employee) – Toronto, ON – 8 November 2018
good pay.
Watch The Devil Wears Prada to get an idea of the people you'll be working with.
No work/ life balance
lower level staff are great, management is pretentious, HR does their due diligence.
Watch The Devil Wears Prada to get an idea of the people you'll be working with.
No work/ life balance
lower level staff are great, management is pretentious, HR does their due diligence.