Loyalty (Former Employee) – Nanaimo – 8 August 2014
Work was great but management was poor. If you are the kind of agent that walks in quietly and provide excellent customer service, you never advance. Management wants you to kiss their foot and greet them on your way in and out of work and probably go for a smoke with them. You have to be in an elite group of favourites to advance to a mere floor support position. Co workers were great and pay was fair but management needs to be overhauled or given proper leadership training. Dont get me wrong, team supervisors were hard working and great but the managers have been there long enough and have lost touch with reality. They lose talents and good agent based on their poor decisions everyday. I worked in the HHLT department in Nanaimo.
Client Solution Agent (Former Employee) – Kitchener, ON – 16 March 2018
Nano-managed via computer how long you are on calls, between calls, away from desk. 90+% save rate for the Retention Dept. was way too high. Minimal management support when dealing with difficult customers.
Time-and-a-half overtime the minute you work over 8 hrs a day.