NGA Human Resources Employee Reviews

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Customer service
Customer Service Representative (Former Employee) –  St. John's, NL27 May 2018
Management team is not the best, there is no motivation for advancing in the job.
High exceptions for such low amount of pay.
Very stressful, terrible hours.
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fast paced working environment with terrible management but great co-workers
Customer Service Representative (Former Employee) –  St. John's, NL19 March 2018
-best part of the job is making employees lives easier

- hardest part is providing bad or unwelcome news to clients (benefit loss/pay decrease/forms denied)

- the work atmosphere is great, a nice friendly environment by employees of the same level (excludes managers and higher up employees)

- a typical day at NGA consists of pre-shift clerical work(emails/research), shift work (on the phone/dealing with callers inquiries)

- The management disregards the comfort of their employees for their own benefits. they often use their positions to intimidate employees they may not like.
Pros
great co-workers, fun work perks, reasonable hours
Cons
terrible management, no room for advancement, low pay for amount of work you're asked to do
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Positive Work Environment with Room to Grow
Benefit Specialist (Current Employee) –  St. John's, NL29 January 2018
Workplace culture is very positive and reassuring. Management will always help you and talk to you as a friend. Guaranteed full time hours is always a positive thing, and great health/life benefits as well as tuition reimbursement is a plus.
Pros
Guaranteed full-time hours, coworkers and management are great, excellent benefits
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Great benefits and job security
GE Pension Center Phone Advisor (Former Employee) –  St. John's, NL3 November 2017
Great dental benefits. High turn over so job security is high. Business hours are monday to friday. No weekends and no night shifts. It's a call centre so you're on the phone all day and in queue.
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Helpful environment.
HRM CSR Rep II (Pension & Retirement) (Current Employee) –  St. John's, NL16 September 2017
Co-workers are very helpful and good facilities. The office environment is relaxing. The hardest part of the job is handling and making some of the retiree and pensioner happy with the answer. But everyone next to will try their best to help you.
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NGA Human Resources
Customer Service Representative (Current Employee) –  St. John's, NL29 May 2017
- Monday through Friday job.
- Learned how to work in an office environment.
- Learned how to communicate better through telephone.
- Benefits are great.
- Salary is good for someone with no post-secondary education.
- The hardest part of the job is talking on the phone.
- It is a very fast pace work environment.
- Bonus program is offered (very high requirements)
Pros
Very friendly people to work with
Cons
work for the U.S.; the hours take up your entire day
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The employees are excellent
Payroll Processor (Former Employee) –  St. John's, NL5 April 2017
The employees are excellent and always willing to lend a hand. The company outsources, therefore; there can be issues with having support when it is needed.
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Median
Receptionist/Security/Assisting HR Manager (Former Employee) –  St. John's, NL30 June 2015
Great coworkers and poor pay. Most people working at NGA are very overworked. The pay is not comparable to the amount of work done. NGA takes care of payroll, pension and benefits for their clients employees. There are many offline teams as well that do audits and many other duties. It is a busy, fast paced environment that demands certain metrics be met which can sometimes be difficult.
Pros
People
Cons
Pay
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Overall rating

3.8
Based on 190 reviews
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3.8Work/Life Balance
3.3Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.7Culture

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