NexGen Hearing
3.7 out of 5 stars.
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NexGen Hearing Careers and Employment

About the company

  • Company size
    51 to 200
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Customer Service

2 jobs


Salary estimated from 28 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 6 reviews and is evolving.


Customer Care Representative/Audiometric Technician in Victoria, BC
on 14 February 2020
Overall a great place
Overall really good place to work. Not much room for advancement, but the clients are usually pretty great. Very rewarding helping people with their hearing
Customer care Representative in Victoria, BC
on 20 September 2021
Best job
I really love my job at Nexgen. They have been very supportive through some really difficult family crises. My manager is wonderful and been really understanding through it all. It is a great place to work for.
Customer Care Representative in Vancouver, BC
on 16 September 2021
Fun place to work!
Thorough orientation and supportive training gave me the skills to feel confident in able to perform my job. HR team is always available to help when I need them. Really glad that I am part of an amazing team.
Customer Care Representative in Maple Ridge, BC
on 28 October 2020
Only take the job if you're desperate
HR is related to clinic owner and shareholder in the company - doesn't follow WCB guidelines, only cares about profit. If you get sick during COVID, you might as well quit. They get mad when you take your sick days and will pressure you into coming to work even with COVID symptoms. The area manager is very dismissive and doesn't take front-line workers as seriously as clinic owners or managers. They tell you there are bonuses and commissions available, but they're non-existent or you don't get paid out because management never gets around to it.Bad job if you have kids or dependants - there's no flexibility if childcare falls through or children are sent home ill.
Customer Service Representative in Surrey, BC
on 21 August 2019
Very small office, heavy responsibility due to small size of office
Calling on marketing campaigns, answering phones, scheduling clinic appointments in a central location for 50 clinics. Not a lot of room for growth. Possibly a good entry level job, they use spread sheets, not automated yet.

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Questions and answers

People have asked 5 questions about working at NexGen Hearing. See the answers, explore popular topics, and discover unique insights from NexGen Hearing employees.

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  • Benefits
  • Interviews
  • Working Culture
  • Working Environment
  • Work from Home
  • Working Hours

Interview insights

Insights from 9 Indeed users who have interviewed with NexGen Hearing within the last 5 years.
Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Why do you want to work here, why do you want to work in health care? How do you handle irate customer, etc..

Shared on 21 August 2019
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