Direct Support Worker (Former Employee) – Carroll Rd. Winnipeg, MB – 16 March 2019
- I would count house cash, client cash and initial it, read the communication book and initial it each night, read e-mail, check the calendar for appointments scheduled for the client(s),make sure rides and programs were called to inform them of a cancellation of a ride or a late arrival time, do household chores, make lunches, empty dishwasher, do laundry, sweep and wash floors, wash walls, door knobs, dust, administer medication to clients at 7 am or after in the morning and initial each medication on the Mar sheet, check PRN'S and initial double checker sheet at night and in the morning. - I learned never to share information with people outside of New Direction as all information is confidential. - I learned that each client had different personalities and needs, their sleeping patterns, and morning routines. Each individual reacted differently to Dr. appointments, program closer, Holidays, transportation to program changes, and weather. - Management was great, Coordinators and Assistant Coordinators were very good always willing to help with questions of concern. - The clients were of different cultures, eg.) Aboriginal, Ukrainian, French, each client had their own way of celebrating holidays, such as Christmas, Easter, Valentine Day, ect.. - The hardest part of the job was seeing the clients sick, having a seizure,wounded in some way, finding staff coverage when staff called in sick or a client was sick, rides canceled when weather was bad. - Driving to work when the weather was really bad due to snow covered roads. - The most enjoyable part of the job wasmore... seeing the smiles on clients face, listening to their information of the day, looking at drawings they made, listening to them about sports on TV, working on puzzles. -less
As a night staff, we were allowed to eat the house food within reason, staff were good to work with, the shared information at shift change, the availability to a computer.
Driving in winter conditions, it could be very scary and intense.
HR staff does not answer your questions in emails. Do not reply and then lie to you to cover for themselves. Make promises, set you up for failure and full out lie and gossip about employees. No help whatsoever.