Sales Associate (Former Employee) – Niagara-on-the-Lake, ON – 12 September 2018
I worked at new balance for a long time, learning about the footwear technology and getting to interact with guests was great. At first, I really enjoyed it but as time went on the fake friendliness wore off. The management team with the exception of one tall man (who was the best team lead i've had) was very immature, quite obviously played favorites, and were just mean making you feel bad about yourself if you didn't meet their goals (going far past constructive criticism to personally attacking). Also, I found that all management except one as stated before LOVED to gossip about the sales associates (who was a bad worker, who was doing what with who, general gossip) which is extremely inappropriate considering their position in the company and the age difference between everyone. finally, the store manager encourages an extremely aggressive approach to sales leaving costumers feeling like their in an awkward position being forced to buy products and or being guilted when they don't. It is one thing to promote a product/ upsell but it is another when costumers come back to return items later on in the day and say "I am returning this because ______ sold this to me and I felt uncomfortable saying no because of how persistent and clingy they were being".
good discount, 1 free pair of shoes per year, fun co workers
Sales Associate (Former Employee) – Toronto, ON – 6 February 2018
I worked at new balance for a total of 4 months. I had one awesome assistant manager, and a terrible store manager that had no business being in that role. Product knowledge is cool, coworkers were good as well. Terrible pay, and hours. Very immature management with the exception of one. Don’t waste your time.
Sales Associate (Former Employee) – Niagara-on-the-Lake, ON – 1 September 2017
At first you learn a lot about the technology, learn how to watch people to walk and guide them from there. Liked the customers and some of the people I met. In the beginning it was good, you are talked to well and with respect but I found the Store Manager is hot and cold depending on who you are.
If you are liked then you get better treated. I found the work culture got worse after three months. The work load was divided up by if who the keys wanted to work with.
Eventually left on good terms but honestly worst place I have worked in retail and it is too bad there are not a lot more reviews on this company as there are a lot of unsaid things that should be followed through.
Customer Service Representative/Cashier (Former Employee) – Toronto, ON – 28 August 2017
Working at new balance provided new challenges on a daily basis allowing employees to strengthen all customer service related skills. I would recommend this job for anyone looking for a career in retail.
Brand Marketing Specialist (Current Employee) – Mississauga, ON – 19 May 2017
As brand marketing specialist I deal with: - All Public Relations for New Balance Canada. Including managing PR agencies, magazine and TV coverage, etc. - Social media - Instagram/ facebook/ twitter/ youtube - Ambassadors - make sure all ambassadors are versed on new and upcoming product. Making sure they adhere to their contracts with social posts, event activation, media inquiries to help grow the brand. - Marketing all Lifestyle product. Creating launches, instore displays, and success for all new and upcoming lifestyle product launches.
Since its a franchise, your experience will depend on the location. Mine had a bad owner who cared only about profits not the well being of the staff. Discounts was good at 1/2 off and 30% for fam and friends but thats it. I guess I learnt how lie about shoes too.
Sales associate (Former Employee) – Niagara-on-the-Lake, ON – 4 January 2017
Working for new balance taught me a lot about our feet and the importance of the right pair of shoes for different sports activities. It was a fun and energetic work environment. The manager was also very enthusiastic and projected a very positive attitude towards her employers.
Sales Associate (Former Employee) – Toronto, ON – 1 March 2016
I learned a lot about customer service during my time at New Balance. The store location was Bayview Village mall therefore I had to manage difficult customers from time to time. The management made the training period for the job very easy and understandable. Everyone in this work environment, including my co-workers and I, were welcoming and kind to all customers and new members of the team. The work place was very productive as we had to meet a sales quota by the end of each day per person. I learned to organize incoming deliveries as well as improved my skills in sales. The most enjoyable part of the job was being able to match customers with useful information as every shoe was unique to their concerns. Providing the wrong type of shoe could result in serious damage to their joints during exercise, therefore it was very important to pay attention during training and learn every aspect of each type of shoe provided by the company.
Staff Accountant (Former Employee) – Mississauga, ON – 4 August 2014
Great place to work. I would recommend anyone work here. Only cons I have is pay will probably be lower than average AND you will work long hours at times with no overtime. However, the atmosphere here is to work for. Very casual and you can truly be yourself with little adverse impact.
Great work atmosphere (very casual, you can truly be yourself)
Assistant Manager (Former Employee) – Toronto / Waterloo – 26 March 2014
Responsibilities at New Balance included: opening and closing the store, daily, weekly and monthly paperwork, customer service, scheduling, training new employees, leading product knowledge meetings, purchasing, and working closely with head office.
RECEPTIONIST (Former Employee) – Edmonton, Alberta – 16 March 2013
Making patients comfortable with a positive attitude. Learned patient bookings. Always wear a smile. Very good place to work re: my boss and others in the company. Nothing was hard to do. Enjoyed the patients and their stories.