Great co workers but immature management
Sales Associate (Former Employee) – Niagara-on-the-Lake, ON – 12 September 2018
I worked at new balance for a long time, learning about the footwear technology and getting to interact with guests was great. At first, I really enjoyed it but as time went on the fake friendliness wore off. The management team with the exception of one tall man (who was the best team lead i've had) was very immature, quite obviously played favorites, and were just mean making you feel bad about yourself if you didn't meet their goals (going far past constructive criticism to personally attacking). Also, I found that all management except one as stated before LOVED to gossip about the sales associates (who was a bad worker, who was doing what with who, general gossip) which is extremely inappropriate considering their position in the company and the age difference between everyone. finally, the store manager encourages an extremely aggressive approach to sales leaving costumers feeling like their in an awkward position being forced to buy products and or being guilted when they don't. It is one thing to promote a product/ upsell but it is another when costumers come back to return items later on in the day and say "I am returning this because ______ sold this to me and I felt uncomfortable saying no because of how persistent and clingy they were being".
good discount, 1 free pair of shoes per year, fun co workers
immature management, gossip, rude