Good product, poor upper management
Management (Current Employee) – Toronto, ON – 10 August 2018
Nespresso really has developed a product that is easy to get behind, and to be passionate about. If you happen to find yourself in one of the retail boutiques with a good staff, the job is great. The pay is good for the type of job, and the benefits are awesome. The minute you start to question decisions from the higher ups, though, you're immediately put on a 'to be watched' list - in other words, the company is looking for employees who agree with every policy and procedure, and don't take kindly to those who ask questions. If you're fine with being a "yes" person, then the job could fit what you're looking for; if you have even the slightest bit of an opinion, don't expect to be received well. Like any company, those that work at Head Office are either incredible and competent at their job, or they're the type that you spend a lot of time wondering exactly what they get paid for, and how they still have a job, let alone making more than you do at the customer-facing retail level. Frustrations, concerns, or issues will generally not be taken seriously, and the minute you start to believe you might be more than just a number to those who work in Head Office, they do something that reminds you you're definitely not.