Nestle Nespresso Employee Reviews

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1.0
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Good product, poor upper management
Management (Current Employee) –  Toronto, ON10 August 2018
Nespresso really has developed a product that is easy to get behind, and to be passionate about. If you happen to find yourself in one of the retail boutiques with a good staff, the job is great. The pay is good for the type of job, and the benefits are awesome. The minute you start to question decisions from the higher ups, though, you're immediately put on a 'to be watched' list - in other words, the company is looking for employees who agree with every policy and procedure, and don't take kindly to those who ask questions. If you're fine with being a "yes" person, then the job could fit what you're looking for; if you have even the slightest bit of an opinion, don't expect to be received well. Like any company, those that work at Head Office are either incredible and competent at their job, or they're the type that you spend a lot of time wondering exactly what they get paid for, and how they still have a job, let alone making more than you do at the customer-facing retail level. Frustrations, concerns, or issues will generally not be taken seriously, and the minute you start to believe you might be more than just a number to those who work in Head Office, they do something that reminds you you're definitely not.
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1.0
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monthly free coffee capsule
Assistance Boutique Manager (Former Employee) –  Toronto, ON12 January 2019
did not enjoy any of company culture- did not see any support from top management or take concern timely manner.
Hiring process was bad I think, always said that the company has focus on work and life balance, but I think it did not work in Nespresso.
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3.0
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weak people development
Boutique Specialist (Current Employee) –  Vancouver, BC18 January 2018
Products and the company are amazing ... however, in the Boutique the people management is very weak... The salary x life balance is not good as well.
Pros
Products
Cons
People Management, Salary, life balance
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2.0
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Great brand, but do your own PR...
Employee (Former Employee) –  Montréal, QC14 August 2018
A beautiful brand with some very talented people.

However, it seems like you will get promoted only if you spend more time on your own PR than on your actual job...

Tangible results and achievments count less knows who internally...what a shame!

HR manager puts more energy on segregating people depending on where they are from than on building a real HR strategy to keep and promote talents
Pros
Brand new offices downtown Montreal
Cons
almost everything
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3.0
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Belle compagnie, mais la gestion non professionel
Directrice -adjointe (Former Employee) –  St.-Bruno-de-Montarville, QC13 September 2018
Belle compagnie, bon salaire, cafe gratuit, assurance.
Mais la gestionnaire est tres demotivante, irrespectueuse. Ne voit pas ce que les employés font de bien.
J ai quitté malgré que j aimais ma
Job car la gestionnaire et trop dure a travailler
Pros
Salaire
Cons
La gestionnaire
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3.0
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experiance enrichissante
Responsable logistique- entrepôt (Former Employee) –  Montréal, QC28 November 2018
Très intéressante expérience de travail.
Dans le domaine du café.
Pros
du café a volonté
Cons
restructuration et coupures par la suite
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5.0
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Fun workplace nice staff
Stock Associate (Former Employee) –  Edmonton, AB26 February 2018
It was a good place to work, i learned how they did their stock their form of fifo,fefo. The management was always nice and understanding. The hardest part of the job was probably walking the stock palets through the hudsons bays isles. The most enjoyable was when i was putting the stock away or talking with other staff workers. The work places culture had a large variety to it so every day provided a good fulfillment.
Pros
Could learn at my own pace
Cons
sometimes you got more shipments then expected on a day
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2.0
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Decent place to work.
Team Leader/Supervisor (Former Employee) –  Toronto, ON25 May 2018
The company loves to hire externally instead of promoting employees within. You learn a lot while working and training is well done and in depth but there is no chance of moving up in the company. Working in retail is hard enough, and they don't look out for the best interests of the staff.
Pros
coffee allowance, free machine, monthly schedule
Cons
External hires, doesn't value employees
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4.0
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fun place
Nespresso Coffee Specialist (Former Employee) –  Chinook, AB21 May 2018
it's a fun place to learn and practice your customer service skills. ofc it depends on where you are with who you work with. customers are always going to be the same everywhere. good ones and bad ones. fun busy place to work at.
Pros
free espresso shots
Cons
long standing hours. strict uniform regulations
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1.0
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experience
Regional Sales Manager (Former Employee) –  Vancouver, BC25 October 2017
The role is offer great work-life balance as any remote job would offer. However, the management team and manager leads are atrocious. There is very little talent behind the Canada team but rampant with politics. I would not endorse working for this company.
Pros
remote, autonomous
Cons
low pay, weak management, inexperienced management, personal evaluation is fixed regardless of contribution, overall, a terrible place to work. there's much more to companies than its brand
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2.0
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Horrible management
Coffee specialist (Former Employee) –  Saint-Bruno-de-Montarville, QC14 June 2018
My worst experience yet. You can’t say anything not even make jokes with clients. It’s basically a well payed prison. They ask for way too much experience for literally something a child could do and yet they still can’t do it properly.
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5.0
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It was one of the best company which I used to work.
Sales Supervisor (Former Employee) –  UAE9 February 2018
Great benefit, flex schedule, free ticket on traveling and free insurance. Management are very good, they will take care about you, they try to be involved in your progress.
Pros
Amazing on going training, daily lunch allowable, free coffee capsules.
Cons
To be slow promoted
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5.0
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Amazing brand, amazing team
Category Marketing Manager (Current Employee) –  Montreal8 February 2018
I love the brand and the team! After 12 years in the cosmetic industry they gave me the opportunity to work in the food industry. Nespresso is very special. I kept the luxury aspect that I like very much and learn everyday about the coffee.
Still a young brand in Canada with a huge potential.
Everyday is a challenge though as coffee is so important in North America in people's consumption and competition is pretty big.

I love the analytical part of my job. It's all about recruitment of new members and annual consumption of existing members.
The team is amazing too. People are so dedicated.
Pros
Powerful brand. Lots of fun, Sky is the limit.
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4.0
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Amazing team in Toronto great product and employee benefits
Boutique Manager (Former Employee) –  Toronto15 January 2018
Fantastic product that is easy to get behind. Fast growing in Toronto area which makes it an exciting company to work for. The business is growing faster than the team so some departments are unable to support the retail environment.

Day to day it's a fun environment but a lack of support from the retail department at the head office leads to last minute demands, a fast changing environment that is at times an exciting challenge and at times impossible to plan for as well as a lack of support during urgent situations.

Head office in Montreal means HR is behind on Ontario policy changes
Pros
Great coffee
Cons
lack of support from head office for retail team
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3.0
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bonne conditions de travails
AGENT EXPERT EN CAFÉ (Former Employee) –  Montréal, QC8 May 2018
bien situé, bonne formation. leger problèmes de gestion d'employés. Ambiance moyenne
Pros
cmachines a café gatuites + rabais employés
Cons
employés hypocrites
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2.0
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worst place ive ever worked at.
Boutique Specialist (Former Employee) –  Toronto, ON17 October 2017
These people really support racism if it's coming from customers. They expect you to stay quite while there is an arrogant customer insulting your religion. Anyways the management doesnt respect your personal life.
Pros
Free machine
Cons
long hours, management
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4.0
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management isn't consistent
Boutique and Coffee Specialist (Former Employee) –  Edmonton, AB22 June 2017
The manager at Nespresso wasn't able to keep up with paperwork. Therefore, I would help complete it, due to them being unable to get other staff to comply with filling in daily duty sheets. They treat employees unequally. They picked on certain people to follow dress code, when other employees refuse to follow it. They also let certain employees get away with multiple things, due to having relationships with them. Also, management has trouble dealing with issues when the first arise with employees, rather they let a situation get worse before informing an employee they are doing something wrong. Overall, I liked Nespresso as a company and the customer base. However, the ,management needs to implement strategies to improve the workplace culture drastically.
Pros
- able to work with team well
Cons
- management communication skills caused many discrepancies in the expectations of employees
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4.0
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productive and fun
Sales Associate (Former Employee) –  Calgary, AB5 April 2017
A typical day at work involved me interacting with customers and employees i worked with. i learned about important it was to be a team leader. The workplace culture was good, Everyone treated each other with respect. The hardest part about the job unfortunately was getting paid on time. The most enjoyable was being able to pick your shifts and the people you get to work with
Pros
free lunches
Cons
long hours
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5.0
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Great company
Sales Associate (Match Marketing (Current Employee) –  Ottawa, ON18 December 2017
This is a great company to work with, comparative good salaries and confidence on their staff. This is a great part time job for students or people who just want to make some good extra income
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5.0
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Proactive and Fun working envirounment.
Boutique Manager (Former Employee) –  Toronto, ON18 October 2017
It's a great company to work. Great training and perks. Amazing working culture where you can help customers and make a different in their day to day routine.
Pros
Free Nespresso Machine with your job offer and 200 free caps every month.
Cons
drinking too many espresso every day.
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Overall rating

4.0
Based on 517 reviews
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3.7Work/Life Balance
3.9Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.8Culture