Senior Customer Service Representative (Former Employee) – Nanaimo, BC – 23 April 2018
Co-workers were great to work with however management was under trained and all about the numbers. They didn't care who got hurt/fired as long as targets were met. They never addressed the "underlying" problems of the under performers, they would just write them up and fire them.
Very good workplace. fixed work schedule, flexible management Jeans became allowed on week days. Ability to choose your convenient work schedule after couple of months. However, salary and bonus are too low for such job
fixed schedule from the 1st day and friendly management
Customer Service Representative (Former Employee) – Montreal – 11 August 2015
Unfortunately, this company do not deserve any stars at all. Management doesn't even know what they are doing and gives false promises to its employees. Worst of all, they give bonuses to the wrong employees who not deserve it. Salary is not as described, even lower than expected for a stressful position. Worst job experience ever.
collector (Former Employee) – yonge and Lawrence – 4 August 2015
The job taught me a lot about dealing with people, strengthening my interpersonal and communication skills. Collections tests your ability to deal with difficult people and situations. Cons When I started there, they were much more willing to cater to student schedules; that change a lot over a short span of time which was really inconvenient. Helpful
* started at 10am, finished at 7pm, work in various ques (inbound or outbound) *learned how to interpret customer's credit history and fraudulent trends *dynamic and young management team *co-workers with different backgrounds, fun to connect with them *hardest part-being on a chair for 8 hours *catching fraud
Frequent updates on new fraud trends, flexible scedule
Administrative support representative (Current Employee) – Montréal, QC – 2 June 2015
A typical day involves day to day tasked that need to be done. Such as reports and data entry when need be. taking on other work when have free time. Management at this point in is in a changing processes. My co- workers some are fun to be around and there are some that are negative, however you can find that happy medium. The hardest part is when there is a lack of work and I am doing nothing, looking for work to do and try to make sure i keep myself busy. The enjoy part of my day is getting all my work done by the end of the day with out having a back log of work to be done
Telephone Sales Representative/Operations Manager (Former Employee) – Sault Ste. Marie, ON – 27 May 2015
Cold calling of clients can be both good and bad, a lot of perspective clients do not want to talk to you. Calls come in fast so you need always be ready for the next call. After getting off the phones I was responsible for sending calls to other representative to keep them busy, file daily reports to track performance. I also talked to clients of the projects over the phone to ensure their goals were being met and act on any of there concerns/requests.
Collections Agent (Current Employee) – Brantford, ON – 12 April 2015
• Inform clients of overdue accounts and amount currently owe. • Handle each call promptly and in the correct manner, updating records accordingly. • Collect payments or make payment arrangements on past due accounts. • Advise customers of next steps, fees, due dates, timelines, and other valid rogers information. • Have the ability to relate to people from a variety of different backgrounds. • Ensuring all contact information of the customer is up to date and correct. • Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met. • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
CSR (Current Employee) – Brantford – 10 February 2015
Great benefits package, with room for advancement and a good solid management team! Typical day at work includes assiting customer with the order inuires, updating there method of payments, arranging for refund and schedule deliveris. Co-workers are pleasant and always helpful. Enjoy my job very much