I always love working at NCO because I get to help and assist clients with their accounts. Everyday is a challenge since sometimes I encounter irate customers. Me and my co workers works as a team since we have to meet individual target as well as team target ( dollars collected ). The hardest part of the job is making sure that payment will be made in every call. The most enjoyable part of my job is I get help clients with their account.
Senior Customer Service Representative (Former Employee) – Nanaimo, BC – 23 April 2018
Co-workers were great to work with however management was under trained and all about the numbers. They didn't care who got hurt/fired as long as targets were met. They never addressed the "underlying" problems of the under performers, they would just write them up and fire them.