Senior Customer Service Representative (Former Employee) – Nanaimo, BC – 23 April 2018
Co-workers were great to work with however management was under trained and all about the numbers. They didn't care who got hurt/fired as long as targets were met. They never addressed the "underlying" problems of the under performers, they would just write them up and fire them.
Account Representative (Former Employee) – Belleville, ON – 11 March 2018
It's a hard and horrible job for little pay. You are expected to reach unrealistic goals and if you dont' consistently you are fired. There is no room for advancement. They pay the lowest they can get away with.
Collector (Former Employee) – Brantford, ON – 29 January 2018
Poor Management, Aggressive management, abusive atomosphere. I have worked there 2 years and have to leave due to management. I have goal and make bonus every month but their strive on people who will be nice to them.
Customer Service Representative (Former Employee) – Surrey, BC – 10 January 2018
i was only there for a short time a long time ago so not sure. As far as I remember its an ok place to work when you are first starting out. You can learn a lot and gain a lot of experience because you have to attend to the clients on the phone. Sometimes they do give you crazy shifts
Customer Service Representative (Former Employee) – Brantford, ON – 9 January 2018
I didn't enjoy it very stressful/hard to get hours you want/ not very understanding when it comes to health issues/co workers are great, management not so much.. wouldn't recommend this pace to anyone.
Senior Debt Recovery Specialist (Former Employee) – Edmonton, AB – 2 January 2018
for such a large company it failed miserably in many areas including targets, quota's and personal goal!!! Basically a glorified collection agency. I have no idea why or that matter how I managed to go back on 4 different occasions??
Call Center Agent (Former Employee) – Montréal, QC – 31 December 2017
Productive and fun workplace, no differences like any other call center. Offering Good benefits and pention. Salary wise not quite good After almost a year of working couldnt see myself doing career in to it.
Good to work at home in your jammies" (in 7 reviews) "Fast-paced environment which challenges troubleshooting and customer service skills" (in 6 reviews) Cons "The occasional technical difficulty normally experience in a high-volume call center"
we all kept our spirits up having lunch and joking about some calls
Call Center Representative (Former Employee) – Sarnia, ON – 28 September 2017
A typical day at work was dealing with disgrundled people, Some calls started out not so great but in the end , they went away happy. I use to do over time with them if needed at times I said no. I tried to always keep a smile on my face even though some of the calls were brutal. One thing I always felt was that if a person called and cursed at you the worst names you ever could be called then, you should be able to warn them a couple times and then release the call. I learned it takes all kinds to make a world, But I have been in Customer service of one kind or another for 40 yrs , So I have learned a lot along the way, The work place culture was pretty lay back, as long as we did our job and got good quality all was good, I would say the hardest part of the job was to be swore at by very filthy words, trust me I can usually handle it at the best of time, but what happened to not allowing people to verbal abuse you. I enjoyed the awesome customers that I did get, appreciating what I had done for them, I believe kill them with kindness,
we got all American Holidays off and worked Canadian and two days off together
being swore at and not being able to warn customer about their language
Customer Service Representative (Former Employee) – Surrey, BC – 5 September 2017
I had this job in xbox support and we were trained for about 4 weeks and learned a lot. We were allowed to play with xboxes on our breaks and during training which was fun too. This is a perfect job for a student starting out in the real world and doesn't really know what to do.
Comfortable atmosphere with High Productivity Level
Administrative Support Representative (Current Employee) – Brantford, ON – 28 June 2017
My first full-time job in the administrative field. Thanks to this job and our various clients I have a wealth of experience and knowledge that can only be obtained from a productive and dedicated workplace such as this. Management is incredibly easy to get along with and is always eager to help. This job has challenged me greatly and I have grown as an individual thanks to my duties here. I am very grateful for the experiences I have had as an Administrative Representative with NCO.