Membership Service Representative (Former Employee) – Killeen, TX – 2 January 2018
Job and pay was perfect However, the locations in my area only offer PT for the most part and you work every evening and every weekend This is hard for people with families, especially military spouses
Class 0 Collections Assistant Supervisor (Former Employee) – Pensacola, FL – 2 January 2018
Provides a good work environment for those who can keep up with the fast pace environment. I learned they lure you in with the hopes of advancing and presenting it as you work hard you receive when in fact it takes more and longer. Be understanding its a cut throat competitive environment for jobs and promotions and clicks will form and alliances will be made which may no include you.
MSR - Member service Representative (Former Employee) – Altamonte Springs, FL – 2 January 2018
I worked for this company for eigt years and I would say that overall its an okay company; however, management in every single branch I worked at was absolutely POOR and advancement options are so slim unless you know someone or they really like you. They dont promote you because you deserve it or based on your job performance.
No andvancement opportunities, short lunches, favoritism
Productive, fun work environment. Very competitive and great pay
Delinquency Control Counselor III (Current Employee) – Pensacola, FL – 1 January 2018
Pretty laid-back. Great benefits and job security. Management is very engaging. Great work environment and excellent pay. Any time help is needed there was someone there. I’ve never had a negative issue there.
Opportunities, great pay and stress-free work environment
Member Service Representative (Former Employee) – Pensacola, FL – 27 December 2017
They brainwash you in NEO with all of the benefits and make it seem as though you have a lot of freedom, but you are reprimanded if you ever try to utilize said freedom. It takes a LOT longer than six months to move to another position, and if you have a bad supervisor then you might as well go ahead and hang it up. Overall it is not a bad place to work, but it depends a lot on your personality and the position you are hired for.
Call Center Representative (Former Employee) – Pensacola, FL – 22 December 2017
Navy federal was a more relaxing job. You deal with rude customers over the phone sometimes but your job is to still speak professionally and kindly to them and try your best to assist them with what they need help with.
over worked and no chance of advancement, management shows favoritism and when you got o HR or VP's no one listens, management seems not to care about employees, the company as a whole is great, stay away from collections..........
Good place to work, not passionate about my position
Mortgage Collection Counselor III (Current Employee) – Vienna, VA – 19 December 2017
Attempting to contact all members assigned to you at least once a week to gain insight on their current financial status, other than that checking constantly for payments and making sure all due diligence for foreclosure process is done in a timely and accurate manner. Learned a little more about the foreclosure process and timelines and how they vary according to state specific laws. Very poor communication between departments, which results in poor member service, and of course angry members on the line.
Fair Pay, Great benefits, 401k, Health, Generous PTO and Sick time
Seniority over Merit, Direct management tries to limit when you can use you PTO, Poor communication between different departments causes members to be bounced around extensions, Poor guidance and application of an open door policy by direct management
Branch Manager (Former Employee) – Texas – 14 December 2017
Navy Federal Credit Union provides an excellent working environment, with awesome benefits. However, credit union locations are focused around heavily military stations. I relocated and no longer had the same career growth opportunities.
Counsel current and prospective members (Current Employee) – Pensacola, FL – 12 December 2017
Navy Federal has been great to me and my family. I am having to relocate and I do not want to leave navy federal. I am hoping to transfer to a branch from the contact center. If not I have nothing but great reviews about this great company I work for.
The code of conduct and dress isn't applied to all. The people there aren't very kind to each other. Having to leave an hour before you have to be at work even though you only live 3 minutes away because of lack of parking. No shuttle service to building's for employees even when parking in back lot which has no lighted safe walking area at night to and from buildings.
SUPERVISOR COLLECTION CONTROL (Former Employee) – Vienna, VA – 10 December 2017
I would say that working here is okay because the benefits that you get are great and there is a annual bonus issued just for being an employee. However, the management there does not communicate well at least in the department I work in. They are not promoted for what they know but for being someone best friend or someone who will not rock the boat or ask questions about things being done incorrectly, they are promoted by a manager or vice president they had a drink with at the bar the month before and they are promoted for not coming back to work the next week and telling everyone in the office the crazy stuff they saw. They make knee jerk decisions about changing policies and procedures and then penalize the employees for not being able to keep up with the changes. Overall working here helped me to understand what not to do in a business and gave me the capitol to start my own.
Bonuses, free parking when you can find it, benefits, vacations
not paid fairly for the work you do, poor managment
Mortgage Loan Originator/MSR II (Former Employee) – Winchester, VA – 6 December 2017
The call center environment is a micro management environment and not conducive for an individual who has worked their entire career with the public. The hardest part of the job is remembering to dot every I and cross every T; from your introduction, to GEM to how you end the call and did all the notes get made and in the back of your mind your asking yourself did this call pass QS.