Great work place....but needs better managment
Patient Account Representative (Current Employee) – Gardena, CA – 4 April 2018
The Company itself has a good name and its a great business. But if I'm being honest, there's not much room for advancement. You basically can start off as a self pay customer service rep and then move to insurance follow up, but there's no promotion with that. They call it a lateral move. So unless you apply for the supervisor position, there's no pay increase but the 1 or 2 % annual, if that. But as we all know the supervisor role comes with a lot of responsibilities and the money isn't good enough or so they say. I have met a lot of great people that make the job enjoyable but I have also met a few that pick on you for no apparent reason or because you bring something to their attention regarding the work, they take it personal rather than seeing it as a learning opportunity. The company does try to get involve with the employees and make it a good place to work. also, tries to be as transparent as possible with people which I find incredibly important. I do think management could be better. Sometimes the focus is more on the personal problems between employees rather than what can make it a better experience for the people and clients. It unfair sometimes because of favoritism. They say be professional but cant seem to do so themselves sometimes. I would like to say this is my personal opinion. don't let that discourage you from working here. overall its a good place and they offer benefits.
Free Lunches, big parking