Nat West Customer Service Officer
Customer Services Officer (Former Employee) – Maidstone, Kent – 16 April 2018
I worked for Nat West for almost ten years. During this time i had many offers of promotion, which i didn't accept as i was extremely happy in the role of counter manager, then manager of Lenham Branch.
My time at Lenham was very special for me as i was front facing helping customers to get the best from their banking needs.
I became very fond of the diverse customer base, but i excelled in helping the elderly residents of the community as they are the most vulnerable needing extra help and empathy.
I was responsible for opening and closing the branch, balancing of tills and the safe and working under a strict code of confidentiality.
I worked well with the managers and area managers due to the mutual respect for one another. Good team work which is rewarded with the excellent benefits provided. When i started there was the free pension scheme which is sadly no longer available to employees.
The downfall of Nat West