Pressure cooker and poorly managed
A typical day will involve being on the phone answering or making outbound calls to patients. The call queue is almost always very high and the stress is always passed down to agents. It is important to be patient and able to distance yourself from upset patients, because most patients you speak to will probably be unhappy with some aspect of the service.
The company is "a new start-up" despite being almost 3 years old at this point, and you will hear this excuse tossed around a lot as an explanation for the many pitfalls and shortcomings that you will be expected to find workarounds for in order to perform your job duties. Progress and improvement is extremely slow if it comes at all, and all of the problems of other departments will become yours because you are the only point of contact for patients.
The workplace culture is a facade of friendship and family, but unless you are in with a few of the people in management, you will receive little or no help from anybody above your own pay grade. The actual day to day culture is one of extremely high pressure and platitudes as thanks.
The hardest part of the job will be coping with the internal issues, even after you get past difficult patients and other aspects - those things are to be expected, but the internal problems that plague the company make it almost unbearable.
The most enjoyable part of the job is the support you will receive from other Patient Care team members. People in your own pay grade will definitely support you and be there for you. It is the only positive thing I can say about the company.
Benefits package is decent. Coworkers are very pleasant with exception of management.
High stress, thankless, poorly managed and disorganized.