Day One - absolutely you'll be signing forms for 2 hours or more - there are a lot of privacy policies in place working with credit. The Ministry has numerous policies that we have to follow at all times - without those papers we would be unable to allow anyone access to the files in our system. As to learning the system - the best way to learn is to do - being able to manipulate the system on your own schedule is the easiest way to absorb the information.
Day Two - you are put on the phones right away with aged accounts in order to get comfortable with leaving messages - if on the off chance that you speak with an actual debtor, the VP of Operations is right there to guide you through the call, telling you what to say, telling you how to handle it. Your comment makes it seem as though you're left on your own to sink - no mention of the amount of time the VP puts into guiding people through calls.
Imitating the VP is the best possible way you can do this job. He has been in the business over 20 years and is extremely successful at what he does. As to yelling at debtors? Be honest - the VP raises his voice, slightly, once a day at best when the specific situation warrants it.
Absolutely there is a mandatory training session that begins at 7:30 am - please don't fail to edit your review to state that by attending this session, the collectors are able to leave at 3pm on Friday, rather than the scheduled 430pm.
Turnover among Junior Collectors is always high - it takes a certain type of person to do what we do - this job isn't for everyone.
No days off? You are asked to attend your scheduled shift Monday to Friday - we are not open Saturdays and Sundays. It is not unreasonable to expect our employees to show up to work every day. And yes, some people do choose to stay past 430pm - that is their choice. We make the time available to our collectors so that the dedicated, driven individuals have the opportunity to excel.
Absolutely Junior collectors start at $3000 - pay is based off experience, just like any other career. As you grow with the company, the pay increases accordingly. As you get better at what you do, commissions are unlimited. You simply need to learn.
Overall: Training is provided every morning at 730am by the Vice President of Operations. You just have to show up to get the benefit of his 20 years experience. Job security is the same here as it is anywhere - learn, progress, do well and there would be no concerns. Wages are paid out based off experience and increased based off performance, just like any other company. Stress is something you make for yourself - if you follow the training, follow the process, and progress accordingly, there would be no stress. Absolutely there is competition - our collectors want to be the best, work to be at the top and you will be recognized for it. Management provides a free lunch on Fridays, free snacks and food daily, free coffee in the kitchen with all the fixings - they start a half hour early every day to make sure our Juniors have the benefit of their experience, they hold group meetings, one on one meetings, and are there every step of the way if you're willing to learn.
The entitlement attitude of your review is very apparent. Show up to work, take advantage of our experience, and put some heart into what you do. If you want to succeed you will. less