National Express Employee Reviews

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Need Better Management
Road Supervisor (Current Employee) –  Lorton, VA25 April 2018
The service is needed, so I believe that is why management doesn't care. It's like Wal-Mart, they can't be put out of business cause they are a high demand Retail Store, but management is not good.
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Friendly place to work
Admin Assistant/Cashier (Former Employee) –  Heathrow, Greater London16 April 2018
Dealing with people from different countries going on further journeys from airport by coach, dealing with coach drivers.
After 10 years learnt all aspects of the customer service role, also admin job
Multi cultured
Being outside on forecourt in the cold and wet weather.
Colleagues
Pros
varied shift pattern
Cons
Outside on forecourt
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enjoyable part of time in bus industry
Sales Manager (Former Employee) –  Birmingham13 April 2018
went on several useful courses and learned much about public transport in the UK
Best part was dealing with sales agencies
Worst part was commuting to the office
Typical day at work was spending time in office then following on to call on sales agents in a organised and rotational basis to promote new services and products.
Cons
long work days
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I did not have much function yet to be with the company . It is my 5th week to them
Monitor for school bus (Current Employee) –  New York State2 April 2018
The management is fair to all employees , encouraging supervisors , good environment , happy employees , and very organized schedule fir everyone . Each month schedule is posted around the break time area for our information activity especially the weather forcast and open/closing of district schools and private as well
We cater allbany schools .
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all is well
Customer Service Dispatcher (Current Employee) –  Temple Hills, MD30 March 2018
On a good day everything is great. but because they are understaffed the bad days are horrible, once they start hiring reliable drivers this would be a great work environment.
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No fun
Bus Driver (Current Employee) –  Orlando, FL26 March 2018
no time to have fun they make you work for all your work time. if a driver does not feel good, they still want the driver to keep driving otherwise they will write the driver up and threat the driver to fired him. no sick days.
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overall a good company and workplace
CSA (Current Employee) –  Golders Green25 March 2018
A typical day will consist of working either indoors on one of two customer service desks,
selling a wide range of products and tickets to mainly UK destinations, or working outside as frontline sales staff giving drivers and customers additional help, ticket sales and information.
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poor culture
Marketing Manager (Former Employee) –  Birmingham15 March 2018
poor culture
negative environment, lack of tea ,ethic
leadership are clueless and rely on stream of consultts and agencies to tell them the basic and obvious things
lak o fambition drive or strategy - all about cost cutting and a commercial director who will happily blow hundreds of thousads on consuktants and surveys but has no idea about strategy, stability and a long term plan and showinf some ambition and courage - the company is an old stagnating dinosaur that lacks dynamism and leadership
Pros
free bus pas free coach travel etc
Cons
negative environment lack of leadership
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Very bad
Driver (Former Employee) –  Stansted2 March 2018
Don`t apply for any position at national express! Very unfair for they employees . Management are useless. No trust to they workers at all. No benefit to work with them.
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Professional
Utility Worker/Driver (Former Employee) –  Yuma, AZ22 February 2018
All the employees are friendly and easy to work with. I learned how to drive a Transit bus. The hardest part of the job was the paperwork. Driving was the most enjoyable part of job for me.
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Non family friendly
Bus Driver (Former Employee) –  Dundee City8 February 2018
Worst Company I have worked for. If a future employee is willing to forego his/her life then work for this company.
If you require protection from the public and PROPER training re Law then no need to apply.
Pros
None
Cons
Many
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Not what I expected
Driver (Current Employee) –  Coventry30 January 2018
Seen the job advertised at £400 average earnings per week! Yeah right (with overtime!). Long hours and poor pay that's unless you are an agency driver only driving 1 continuous route, in which case you can add a third of a direct employee driving (30+ routes) wage on top! Scandalous. Poor managment with no consideration for drivers wellbeing. It's a pity they do not include more happy drivers along side their more happy customers goal!. You are just a number & God forbid you should be entiltled to a social life, your phone will go off at the stupidest time of morning begging you to do overtime at standard rate of pay. No bonuses or gratitude (even at Xmas).
The drivers are the revenue but so poorly treated.
Leave within the first year it's 1000 bond
500 in the 2nd. No sick pay entitlement until after 2 years if you squire the licence through them.
Training is generally in one specific type of vehicle though once actually in the job can vary to different sizes and heights, makes and models which can be very daunting and intimidating to new drivers as not enough experience is given in these circumstances.
Liability falls solely on the driver far too much.
Poor mechanical maintenance of vehicles.

No integrity what so ever.
Pros
None
Cons
Incompetent managment with high turn over of drivers.
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good place to work
Test Lead (Current Employee) –  Birmingham, West Midlands26 January 2018
good place to work day to day. I enh

Experience covers the management of functional and non-functional aspects of testing on large complex projects from this encompasses; Test Driven Development, System Integration of RESTFUL APIs , System regression and UAT test phases and includes, testing of component installation/configuration, mobile device, automation and manual functional testing.
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Great place to work but they are years behind when it comes to salary and work related benefits
Operations Controller (Current Employee) –  London Heathrow Airport, Greater London25 January 2018
Excellent friendly place to work, would recommend if your not worried about earning a competitive salary. Excellent chances of moving up the corporate ladder if you put you mind to it.
Pros
Family friendly company
Cons
Poor salary compared to competitors
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nice place to work and learn
Standard Rate Driver (Former Employee) –  West Midlands8 January 2018
national express is very good place to learn and grow at the same time and is a very good place when it comes to working environment. the only concerning thing was employee turnover some of them left due to their own reasons and other were sacked by the company.
Pros
training
Cons
continously long working hours
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Fun place to work
Bus driver (Former Employee) –  Merced, CA4 January 2018
I enjoyed very much working for National Express, i was a professional Bus driver and took my job very serious, i was driving people around and that is a lot of responsibility.
Pros
Good boss
Cons
Split shift
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Poor management
Driver (Current Employee) –  Walsall, West Midlands28 December 2017
Very poor management. Lack of empathy. No support when assaulted by passengers.
High turn over of staff due to poor management.
Lack of toilet facilities when on lates.
Pros
Free travel
Cons
Poor management
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engineering
Coach builder (Former Employee) –  West Bromwich1 December 2017
ok pay but can be bullyed by management if they take a dislike to you so if you can put up with the day to day you may be ok but take it from experience give it a miss
Pros
money
Cons
hassle25
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Good job, but you'll forget what your wife looks like.
Coach Driver (Former Employee) –  Heathrow, Greater London28 November 2017
Great job for a single person who can tolerate 12-13 hours a day away from home, or somebody who hates their wife.
Also a great job for those who love to drive around people who are seemingly incontinent? Who boards a coach and thinks:
"It's been 20 minutes. I think I'll have a poo"
The answer to that question? Most of them.
Pros
Good opportunities to make decent money
Cons
No time to spend it
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Hard work, low hourly rate, difficult customers
Coach Driver (Former Employee) –  Chester-le-Street, Durham22 November 2017
If you don't mind working 65 hours a week and being in a different hotel every night then this is the job for you. The customers are an absolute nightmare, not a single shift where you don't get awkward customers complaining
Pros
Free lunches at service stations
Cons
Long Shifts (upto 19 hours long, low hourly rate, terrible customers)
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Overall rating

3.5
Based on 150 reviews
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3.2Work/Life Balance
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