Work wellbeing score is 61 out of 100
3.0 out of 5 stars.
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National Diabetes Trust Employee Reviews

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Canada115 reviews

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3.0Work-life balance
2.8Pay & benefits
2.6Job security & advancement
2.6Management
2.8Culture

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Hard work but has benefits

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No overtime and pay is decent. It’s hard physical work and gets harder in the winter. Pretty easy going place to work if you like spending time alone for 70% of you’re day.
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Do you enjoy getting yelled at?

The dialer would call people without an agent being available. After the 5th-10th time, you finally get through to the resident. Needless to say they are not happy and unfortunately you get the brunt of their frustration.
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Insights into National Diabetes Trust

Based on 40 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Support from manager
  • Sense of belonging
  • General feeling of work happiness

Great company to work for!

The company is fast paced, but each day you feel like you have accomplished something important. The most enjoyable part of the job is always having something new to learn, and they take training and safety very seriously.

Pros

Great leadership team

Cons

Due to the fast pace of management, priorities aren't always transparent to their workers
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Terrible and Incompetent Management, Will Avoid Paying You

Management is incompetent, they struggle to perform basic tasks and will lash out or blame others if confronted. They regularly fail service the locker (which means you dont get paid) They regularly fail to pay you on pay day or within the contractually agreed timeframe. They outright REFUSE to pay you after missing a pay. And it can be 1-3 weeks before you receive your overdue pay, all the while they will blame other people and lie to you that they are trying to fix it but when pushed will ultimately refuse to pay you. They will also argue with you that your bills are unimportant. Have a car payment or need food to eat? Not their problem. The pay is pitiful. Will barely cover your expenses. Expect to be 2-3 grand in the hole before receiving your first pay. Do NOT expect to make a profit in the first six months. Anticipate them failing to pay you on a regular basis.

Pros

Work when you want.

Cons

Poor pay, missed pay, horrible management, if you complain you’ll be fired.
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Micro managed

Horrible place to work unless you like being lied to and enjoy have tons of office mistakes made into your problem on a daily basis. If a colleague calls in sick or is suspended, then all the work gets put on the guy who does show up

Pros

Home time

Cons

Long hours, low pay
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Management helpful work at home position

Excellent work at home job. Intelligent and helpful Management and Supervisors who are easy to work with.Not enough time between calls to catch ones breath sometimes.Hardest part is when respondents play mind games, sometimes it takes a minute to catch on. Dealing with that let down is unsettling and frustrating. The best part of job is no traveling, getting to help people and families all over Canada.

Pros

Work from home, good pay plus bonus pay

Cons

None
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Bad management...

The operations management at the Cambridge location are so lazy, completely incompetent and do nothing all day, all the responsibility is put on the delivery drivers to do everything. The expectations to pick up and load 10 donation bins an hour and upto 100 bins per day is ridiculous. There is no over time and you're lucky to get a ten minute lunch. You are paid for eight hours a day even if it takes you 15 hours to complete your route. You fill your truck with donations, and then unload you truck at a weigh station at the end of the day. It is extremely hard labour and takes a special person to be willing to this job for minimum wage.

Pros

None that I can think of.

Cons

Too many to list.
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Terrible Management.

The job itself is great. I love it. However, Management are clueless. NEVER do what they say. NEVER pick up all your material. NEVER get paid on time. ZERO communication skills. Rarely get a reply to inquiries.

Pros

Work Alone

Cons

Management are clueless and unhelpful.
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Think it through

It really need the money go for it, but don’t go and try to make a living out of this job, please don’t do that to yourself. First month you would like it, it is a new job and the flexibility is great. After 2 months, you will be regretting your decision.

Pros

Request time off whenever you want.

Cons

Management team don’t font what they doing. You don’t feel appreciated as an employee
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Don't work here, rules change daily and your watched by surveillance cameras. Management can't tell the truth about raises or bonuses.

Don't work here, rules change daily and your watched by surveillance cameras. Management can't tell the truth about raises or bonuses. Almost two years and no raise. 70 or more pick-ups a day plus unload up to 300 bags of cloths and 50 or more of miscellaneous stuff in ten hours.(Not possible).

Pros

Four day weeks

Cons

75pick-ups a day is to much and then unload.
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Love that my job helps others

Management is very fair and helpful. My team members are great to work with. The only con is that they don't have full time for outbound and no benefits. Everything else about the job is great.

Pros

Easy relaxing position done remotely

Cons

Only part time for outbound offered-no benefits for part time
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Good staff, fun environment, management lacking

All in all a decent work environment except the regional manager was a ghost and when present clueless and usually counter productive ideas to the Edmonton manager

Pros

Work life balance, co workers

Cons

Management
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Hard work,low pay,great exercise

I'm almost 60,retired and working two days a week which works out to about 35-40 hours every two weeks.Only full time drivers get benefits.They expect a lot from the drivers,it's very hard physical work gathering donations,filling and emptying,by hand,cube trucks daily and trying to meet quotas....8-14 hour shifts day or night...hardest physical job I've ever had really but that's one of the reasons I took it ,but be prepared ...if you aren't in good shape you will be after working here for 6 months.The exercise angle keeps me going but I can't say I enjoy working here,some days can be quite stressful and the trucks are old.Basically you will be gathering donations from households and bins,filling and emptying by hand a 16 foot cube truck into storage trailors in all weather conditions every shift.Thats the job in a nutshell and you ll sweat)

Pros

Great exercise, flexible schedule, working outdoors

Cons

Long shifts, physically demanding and tiring, old equipment, low pay
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Lots of work to do

Drove the Diabetes truck picking up donations from houses and dropping off at designated areas. Being able to keep all items sorted was challenging but a very important part of the job.
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Great environment to work in, and great people to help you

Calling clients to ask for donation of clothes etc.There is room for advancement everyday you learn something new. Management was amazing and helpful, in a multicultural workplace. The hardest part was listening to an irate client, most enjoyable part is saving them money getting rid of their unwanted things.

Pros

The work hours was flexible and I enjoyed talking to others, your are never too old to learn something new, you learn something every day.

Cons

I do not really have any cons.
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They need to increase the hourly wage

They need to increase the hourly wage for the amount of work that employees do for them, it’s not fair that you lift up 50 lbs of materials 90% of the time while the other 10% is just driving. If you are looking to work here. Know that you will basically do general labour work way more than driving.

Pros

None

Cons

Not worth breaking your back for it
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Its aight place to work at

Wont suggest to no one, kind of mess inside the management is poor and i wish they could handle such simple process, instead they all panic like childs and make a mess for everyone
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Kiss your wife and kids goodbye.

I quit my desk job to get out and make a difference. Once I got the phone call for an interview the lady from HR said I should just keep my desk job once I told her I worked all week to finish my 2 weeks notice. I had to argue to get my interview secured and once I went for the interview I was hired on the spot. There was a $2,000 sign on bonus which they failed mention is paid out in portions of $500 / 4 months worked.The hiring paperwork stated I would receive a uniform and my probation was 1 month.4 months into employment we only just now received a uniform and my bonus was delayed another month. My manager recently told me I have no vacation days until I finish my SIX month probation.. which is news to me.Advancement seems impossible as we had an opening for a supervisory position recently and the management team decided to hire out instead of promote within, which to my understanding is something thats normal to see.My hiring paperwork stated I would be working 4 - 10hr shifts weekly and only today did I receive a formal notice this will be taking place the following week, signed by my manager however this has been the idea for over 4 months and I personally have averaged 10hrs / day - roughly 6 days a week with no overtime pay and 23% Tax deduction = 1,100 bi-weekly on a good pay day.

Pros

Gets you out of the house

Cons

All I have time for is sleeping between shifts, the donation bins you pick up at are basically Waste facilities, elements (rain snow)
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Making an impact on the lives of people with Diabetes

Was at the company for several years, moved up in different positions. Worked with a great group of people, and was one of the best jobs I had. I miss working there.

Pros

great people, fair pay, promotions, good PTO policy and benefits

Cons

company politics, budgets
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Toxic upper management

District managers and up are horrible people they give area managers absolutely no power to fun their offices and make employees feel like they are worthless. They pay bottom dollar but expect top shelf work. Honestly wouldn’t work there unless you desperately need a job, even then keep looking you will find something better

Pros

4 day weeks

Cons

Long days, low pay, no respect, toxic environment
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Horrible company

Company is poorly ran at The Kingsway Location in Peterborough. Drivers are underpaid. Drivers are treated horribly. Management is unprofessional this company is not worth your time !

Pros

None

Cons

To many !!
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Overall rating

Based on 116 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture

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