Good workplace. Fst paced environment. Lots of calls, need to be comfortable speaking to customers. Many bonuses and benefits if you perform well. Lot of emphasis on pitch and sales.

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Hate it

Customer Service Representative (Former Employee) - Ottawa, ON - 21 April 2022

If you want happiness in life don’t take this job., over worked with little pay. You have one bad call and they’ll make it seem like you’re the worst agent

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Insights into MSi Corp

Based on 35 survey responses

What people like

Overall satisfaction
Clear sense of purpose
Supportive environment

Avoid at all cost.

Sales Agent (Former Employee) - Ottawa, ON - 14 April 2022

This job was the worst job I have ever had. You meet some good people, but the majority there are trash and miserable. You will attain no transferable skills so working there is a complete waste of time. Pay is horrendous, and you are treated poorly. Management has nothing more than a high school education and that is why the entire environment of that place feels just like high school. They have their cliques, and the nepotism. If you're not part of the clique you will not get promoted no matter how skilled you are. If you are looking for a job don't apply here. If you're trying to get out, please take anything you can get then make a review about your experiences to help the next person out. The people that are part of the clique will not be successful anywhere and will remain there for the rest of their lives.

Pros

Nothing

Cons

Everything

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Avoid at all cost.

Bell Aliant (Former Employee) - Ottawa, ON - 5 March 2022

Pros

Nothing

Cons

Everything

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Good

Customer Service Representative (CSR) (Current Employee) - Ottawa, ON - 4 February 2022

Go for it, nice place to learn, good training, good teammates . You will enjoy working there . You can work from home or at the office , basically your choice after 3 months

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Would not recommend

Customer Service Agent (Former Employee) - Ottawa, ON - 28 January 2022

I wouldn't recommend working at MSI to my enemy. Managers manipulate, alot of favoritism that isn't even hidden - it's out in the wide open. TLs coach you for the little mistakes and rarely award good behaviour. If you want to be treated like cattle, come work here.

Pros

Free lunches

Cons

Bad management

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If you give higher management constructive feedback, do yourself a favor and don't.

Specialized agent (Former Employee) - Remote - 24 December 2021

When management saw the reviews for MSi go down a couple years ago, they asked their employees to write good reviews about the company on various platforms. Most of the good reviews available come from that. They also asked for feedback about how they could make the company better. I believed in MSi and wanted it to be better, but my constructive feedback was not well received and I was invited to resign, which I did not do at the time.

Pros

the starting salary is quite high for the industry, the health benefits they offer are better than some goverment jobs, people are nice for the most part

Cons

not much growth opportunities, if you're excellent at your job they'll keep you there, I did not like all the monitoring and control even breaks are scheduled, I did not like the cliques, There is a handful of employees that get more priviledges because of their friend circle

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You're not really valued for what you bring to the company.

Activation Improvement Agent (Current Employee) - Ottawa, ON - 20 December 2021

The management isn't helpful on most situations. They take advantage of you especially if they know you have nowhere else to go. The work imposed on agents is not worth the pay you receive in return. And scheduling more than often is just abusive, you can get scheduled to work up to 8 days in a row and for closing shift sometimes(1PM-9PM). MSI is a place you go to work to if you have no choice and need to pay the bills. If you have another option I would not recommend the company.

Pros

Option to work remotely.

Cons

Long hours, bad schedule, no work to life balance, your opinion and health is not taken into account. Only production matters.

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An ok place

Assister et conseiller les clients (Former Employee) - Ottawa, ON - 16 December 2021

The job was pretty ok to do work hours were fine with me wasn't too overwhelmed

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Your hard work paid off with those bonuses and perks

Call Centre Agent (Current Employee) - Cornwall, ON - 9 October 2021

I will not gonna lie working in a call Centre is stressful sometimes, but sometimes it is rewarding. Because it depends on the account that you are dealing with. Sometimes it is difficult to balance your personal life, especially..if you have family.because it is shifting, you need to work weekends and day-off is changing too so you need to plan ahead. Salary wise..? It is fair plus great extra bonus.can’t complain.

Pros

They provide laptop and other things you need.

Cons

Shifting, life balance, and mental draining.

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You can make friends

Phone Agent (Former Employee) - Ottawa, ON - 6 October 2021

I got fired for no reason and they had given me 0 warnings I had very good call gradings but apparently it doesn’t matterThe people who work in the building are mostly fake but are friendly

Pros

They accept anyone

Cons

Very fake workers

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Great job, until I wasn't allowed to do it.

Small Business - Live Order Entry Agent (Bilingual) (Former Employee) - Ottawa, ON - 29 September 2021

The job was great, especially working in the department for Small Business as a Live Order Entry Agent. The training provided was something longer than I would of expected. Pay was okay, although our salary increase was denied because of COVID-19 reasons that we were all unaware of, no explanation provided. Never missed a shift, was always on time. Always displaying great quality for my calls. A great asset for the whole department overall I would say. I was part of a great team, with very supporting RA's and TL's, and other agents. And then the vaccination policy came in and I was forced to resign. Would never work there for that reason alone. It was actually a good job overall until it wasn't.

Pros

Working From Home, Pay Is Okay, Great Schedule

Cons

Vaccine Mandates, Forced to resign

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benefits

agent (Current Employee) - remote - 27 April 2021

Being able to get health, drug and dental benefits has been very helpful as I wear glasses and who doesn't like having clean teeth? I am very grateful that MSi offers this to you after being with them for 6 months

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Love MSi

AI central agent (Current Employee) - Remote - 27 April 2021

overall just a really great place to work. My TL and RA are constantly in touch with me on how I am doing, they give me compliments and support me. They provide constructive feedback as well which I appreciate as I always strive to me better. I hope to move up positions some day

Pros

Support

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Are you a Leader?

Team Leader (Current Employee) - 360 Lisgar / Remote - 23 April 2021

I love working for MSi because I actually make more money now than in working in the field I went to college for. There is a lot of opportunity for growth within MSi. I started as an agent, was promoted to RA and then eventually a Team Lead. If you have leadership skills then this is a great place to build up your talents.

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Good hours and pay

Activation Improvement Agent (Current Employee) - 360 LIsgar - 23 April 2021

working at MSi for two years now, I love that I can take on a bunch of overtime hours as well. im the type of person who likes to keep busy so I can see myself staying at MSi for a long time

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call centre

AI agent (Current Employee) - 360 Lisgar - 20 April 2021

theres been a few call centres that I have worked at and MSi is by far the best! they do a lot of fun things for employee engagement, they show their gratitude for our hard work and I feel very appreciated

Pros

employee engagement

Cons

day shifts

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Great people/fun to be around

Call Center Representative (Former Employee) - 360 lisgar - 19 April 2021

My favorite thing about MSi is the people! I really enjoy working for MSi because I feel like I can go to my Team leader any time I have a concern or question and they support me. my favorite part about working at MSi is really the people. theirs employees currently so your coworkers become your friends. some of the people I am now closest too I met through MSi.

Pros

Great lunch and breakfast and work from home

Cons

very Long hours and lost of calls.

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Great people!

QA Analyst (Current Employee) - 360 Lisgar/ Remote - 15 April 2021

My favorite thing about MSi is the people! I cant wait for the pandemic to be over so that we can start having social stuff like our Xmas gala. We've gone on boat cruises in the summer time, the social comittee!

Pros

making new friends

Cons

covid!

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Love msi!

agent (Current Employee) - 360 Lisgar - 15 April 2021

I really enjoy working for MSi because I feel like I can go to my Team leader any time I have a conceern or question and they support me. I have not been in the country for a veery long time and they have created a positive experience for one of my frist jobs in Canada

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room for growth

RA (Current Employee) - 360 Lisgar - 31 March 2021

when I started with MSi I built up my skills and knowledges of the tools they use, I made sure I asked as many questions as possible in order to do it to the best of my abilities. My team leader was super helpful and saw the potential in me, she worked closely with me to hone my skills. I am now an RA and I am going to keep pushing to seee where my career with MSi goes

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