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What advice would you give the CEO of MSi Corp about how to improve the company?
Fire all management, Trainers, RA's and HR. Start fresh, hire people that have at least graduated from school and have work experience. Apologize to all employees and former employees for wrongdoings they've endured. The way management treats its staff is not right and is a poor reflection on the CEO. They contribute to a toxic atmosphere and if you're having trouble making money, or hiring people to work don't look at the agents, but look at the people running the place.