Yes, it was offered and did save us some everyday expenses.
Yes - they have a work from home list and majority of the employees have already left to wfh or are on the list
Yes - it now doesn't matter what department you are in. They have almost all employees working from home, unless you are brand new, and you have to wait to finish all training.
Only if management likes you. If they don't you have to work at the call center and risk getting Covid-19
Not unless you are a support employee
Not as a customer service rep