Great front line staff but not so great upper managment.
Manager (Former Employee) – Edmonton, AB – 19 February 2015
My day would start off with me opening the shop and powering up all our devices. Next I would catch up on the previous evenings notes and concerns, check their numbers and any new emails from the late shift. After that it would be time to start greeting the customers and continue with my help in training the new staff to meet, greet and process all our clients. Most days are fun, filled with light banter and what not. At the end of each month we do our inventory and review the monthly numbers to see how we can improve. Probably the hardest part of the job for me was to deal with the claims from the angry customers. My need to give the best service possible and to make everyone happy makes it hard to deal with those who find my abilities to do so lacking, but that's what a manager does so you suck it up and smile and apologize.
Salaried employees had no set weekly hours. Too many 60 hr weeks.