Motion Specialties Employee Reviews

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best
Service Technician (Former Employee) –  Toronto, ON30 April 2018
long time working. decent place. new management. old vehicles. big company. big stock. decent people. low wages. worked hard. always on the road. old vehicles
Pros
best
Cons
best
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Unknown Future
Employee (Current Employee) –  Vancouver, BC23 April 2018
A very interesting industry with lots to learn, great clients but the upper management has no knowledge of the industry and try to push sales without proper understanding of anything.

The staff are fearful for the future as a result there is no accountability and no organizational structure, upper management again avoids issues and chooses to play favourites. Tenured staff are left without being held properly accountable again by management.

Overall do your research befofe joining here in BC
Pros
Clients, great industry, work life balance
Cons
No accountability, uncertainty in terms of future, bad upper management
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a business driven by profit
Outside Sales Rep (Former Employee) –  Mississauga, ON19 April 2018
The company did not care about their employees and customers. It was being driven by profit. They deal with disabled clients yet their goal is to make money and profit even if it ruins their reputation
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Nice working environment.
Accounts Payable Administrator (Current Employee) –  Toronto, ON16 April 2018
Working environment is nice. Employees are fun to work with.
Everything else is nice except the company it is not financially sound and start laying off most employees..
Pros
CEO is hard working and inspired her people.
Cons
Company not financial sound.
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Changed for the worse...
Service Technician (Former Employee) –  Toronto, ON8 April 2018
Once upon a time, this was a great company to work for. Every day felt like you were helping someone, and making a difference.

Everything changed when it went from being family run to being owned by a corporation, and then went further downhill when it was bought by a private equity company less than 3 years later.

Not a great environment. Pressure is on to boost sales numbers, but ignores customer service and customer experience. Every day is a litany of calls from clients complaining, and this gets tiring FAST.
Pros
Flexible breaks if management likes you. Smoker friendly if you smoke.
Cons
Long hours and poorly recorded overtime.
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Motion Specialties has changed for the worse!
Sales Support (Former Employee) –  Scarborough, ON23 February 2018
At one time Motion specialties was the envy of the industry but that quickly changed once the Venture Capitalists arrived.

The current culture lacks enough resources to deliver the service levels that the clients havecome to expect.

I suspect Motion Specialties is cutting to profitability and looking to off load the business to another venture capitalist as quickly as possible.

If you are looking for a rewarding career In the Home Medical.Equipment industry DO NOT choose Motion Specialties.
Pros
There are none
Cons
Terrible work culture - you leave work everyday dissapointed
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job security and customer relations
Service Technician (Former Employee) –  thunder bay- dryden13 February 2018
they claim they are all about the customer but that's not true. End of September last year management came in and got rid of the four of us in the northern Ontario area. no communication with customers just left them hanging and know they try to do the whole area form thunder bay one day a week . Thunderbay is a min. 4 hours away or lfarther if they needed to go to kenora.so is you brake down after the leave you have to wait a whole week before they come back to the area. A wonder how they are running CEP since motion is a mon 4 hours away to help anyone
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hard work and fast environment
Janitor/Cleaner (Current Employee) –  Belleville, ON22 January 2018
janitorial services with a specific time period making sure all needs and requirements are needed to be met. working with people and specifying my cleaning on their office needs and preferable's
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Good People Around You, It's Who You Don't Know
Installations (Former Employee) –  Alberta2 December 2017
I am not going pull any punches here. I really liked working with the people. The atmosphere was great. I do want to point out that Motion Specialties bought our store. Layed off half the staff and increased our yearly goals...essentially setting us up to fail. They performed each of these steps with no warning. They seem to want people in the dark as to what will happen next but assure the employees that they will do what they have to do..I dare say showing up and closing a location unannounced. Motion Specilaties will truly drive you nuts with their methods. Often times I was financially supporting my own jobs. In spite of my requests, Motion Specialties just did not see an issue with not having the proper things in place to service their clients (Once again, minimal staff, minimal supply in practice) . These descisions were made by unseen higher ups in the company. It was very frustrating.

Upper management transparency is nil. You never see them. You may meet them once. But they have no idea who you are and do not seem interested in learning. Perhaps this helps their business model work. You begin to feel like number. As long as the numbers add up, you have a job. But the day they do not add up, someone just shows up from somewhere and starts randomly letting people go. This alone makes for atmosphere uncertainty which I believe is what Motion Specialties wants to project as in their flawed model, as it seems fear of losing your job without reason is the motivator for hard work. This combined with technology that you are forced to update with what you are doing at ALL
  more... TIMEs easily pararelling Big Brother mentality. This tool alone makes you feel as if you are always being watched and your very own input into this program can one day be your demise. Question these methods and you will be met with, "If you don't like it, then you have something to hide" Yes, that was actually said in a meeting. You get the picture?

As mentioned before, you can never feel as if you have any job security. Motion Specialties number one goto to make the numbers look good is layoffs followed by understaffing mupltiple locations. When the employ this method they generally will direct several locations work to one office...and often one desk. Everyone else who did the same job at the other locations are let go without warning. Think of this for a moment. You are essentially competing to keep your job against someone you don't even know at another location. If they are persitant to upper management that they can handle your workload from their location...they could eliminate your job in order to secure theirs.

As I said, the people are generally good people to work with. But upper management has no qualms in making sponatneous career ending descisions in order to make their numbers look good.
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Pros
Good people, decent benefits, pays well.
Cons
No job security, poor business model, big brother tactics, upper management is out of reach so your requests are unheard.
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Very good company to work for
Road/Service Technician (Current Employee) –  Barrie, ON25 November 2017
Very good company to work for, always a good team to work with,...Always provided staff with training and never a shortage of learning. Very people orientated.
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enjoyable and productive environment
Receptionist (Former Employee) –  Hamilton, ON23 November 2017
I dealt with customers on every level from booking appointments to dealing with their cases and accepting financial payments and banking deposits. I also managed all aspects of office duties from answering phones to filing opening and closing and taking transcripts etc...
I absolutely love dealing with the public i have a great relationship with our clients and dealing with the public listening and trying to give them a peace of mind on their cases.
Pros
dealing with our clients and working with our staff
Cons
long hours and every weekend
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Unorganized
Anonymous (Current Employee) –  Canada22 November 2017
Too much change recently that affected the front line staff. Upper management would not invest in support in order to achieve growth, yet expected "numbers" week by week. Majority of the sales and support staff were stretched way too thin and the morale and culture was impacted.
Pros
Made an impact on peoples lives
Cons
Poor staff morale, unrealistic expectations, upper management did not understand what it took to be successful in this business.
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working at motion
Field Service Technician (Former Employee) –  Toronto, ON20 November 2017
providing technical service to wheelchairs and mobility aids, travel to client homes and assess issues with devices and repair such devices while providing great customer service
Pros
all tools provided
Cons
no location to work out of
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Leaders that dont lead
Shipper/Receiver/Support (Current Employee) –  St. Catharines, ON23 October 2017
Management does't lead by example. This goes from store front to head office. The people in charge only care about their jobs and don't care about the clients or the employees
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Great staff and enjoyable working environment.
Part-time Administration / Office Support (Former Employee) –  Chatham-Kent, ON10 October 2017
Part-time contract, busy office caring for the surrounding population. Learned about government support and local support taking care of people in need.
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Very unprofessional environment
Customer Service Representative (Former Employee) –  East York, ON30 August 2017
Motion specialties was the absolute worst place for customer service individuals as management changed this company went down hill very fast. A lot of the employees got let go because of the company "heading another direction" I personally left the company before everything blew up the pay is nice but it is a very unhealthy environment too much stress and too much work load
Pros
Paid breaks and lunches
Cons
Very unprofessional
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Pleasant workplace with friendly staff
Sales Consultant (Former Employee) –  Edmonton, AB14 August 2017
Very large learning curve for someone new to the industry.
Management was great, very patient, helpful, and willing to listen to concerns, suggestions.
Workplace culture was pleasant.
Hardest part was waiting for approval from AADL on products that ended up going through a recycle process 30% and at periods 70% of the time which meant no commission pay.
The enjoyable part was assisting in helping to improve customers quality of living with products that served their needs.
Pros
on going training through learning seminars hosted by manufacture reps
Cons
base salary low, commission pay dependent on AADL approval, which meant waiting to be paid, sometimes not paid due to product going through recycle program
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demanding but rewarding job
Senior Techn (Current Employee) –  Kitch11 July 2017
Current manager needs to go due to a vast amount of poor business and service decisions.

Motion Specialties has a dedicated and caring staff that always go above and beyond but are currently over worked and under staffed causing extreme burn out.
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Motion is a Good work place
Accounts Payables Coordinator (Former Employee) –  Toronto, ON28 May 2017
All the personnel of accounts Payable dept is very helpful and friendly and good. It was a great place to work and learn team work, handling multi work. The corporate culture is excellent. People will feel comfortable to work here.
Pros
Free coffee to motivate employees
Cons
Anytime anyone can take break but due to workload not interested to take any break.
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Colleagues are great to work with.
Inside Sales (Former Employee) –  Hamilton, ON8 April 2017
Was a nice place to work.made new friends and old friends.
working conditions not bad.Hours were good.some good times.
At times was very stressful ,but overall customers were great.
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Overall rating

3.2
Based on 48 reviews
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Ratings by category

3.5Work/Life Balance
3.3Salary/Benefits
2.4Job Security/Advancement
2.7Management
3.0Culture