The day would start with me opening the cash register & then preparing for opening the doors. Customer service is the top priority so in between clients I would do Internet orders, receive stock, unpack stock, ticket stock, place stock into the appropriate areas of the floor, merchandise the store, set up goals & expectations for each team member, do spot check inventories & work on up coming schedules. Each team member was to receive a chat in at the beginning of their shift & then a chat out at the end of their shift. Mondays we had a conference call, stock & banking, Wednesday we did stock, price changes & signage changes, Thursday was all Visual changes & sometimes stock, Friday was another banking day plus stock, Saturday & Sunday was to be all about selling to our clients plus on Sundays payroll had to be sent in. The upper management in the company went through a lot of changes so the communication was not always accurate at times which I found was the hardest part of the job. I learned to just go with what was best for the store & the clients. Dealing with the variety of clients was the most enjoyable part of the job.
I had a great team & we all worked together to make things run smoothly
Untrained, lack of knowledge from the Regional & District Managers in regards to operations at store level.