Motel 6 / Studio 6 Employee Reviews for Guest Service Agent

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2.9Job Security & Advancement
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5.0
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Fun place to work and got really good experience
Guest Service Representative (Former Employee) –  Burlington, ON27 May 2014
- Answer phone calls and make reservations, check-in guest, ensure balance all the payments at the end of the shift, may be have to do extra shifts (16 hours altogether), deal with companies for the direct billing, enquiries and problems, deal customers problems or complains, sometimes have to call police officers for guest safety.
- Deal with housekeepers - know how to deal or behave with co-workers. improved really good customer service, can any type of situations
- Really great management, very flexible
- co-workers - sometimes hard to deal with housekeepers
- i did not find anything hardest part
- morning shift is really enjoyable part of this job
Pros
employees appreciation
Cons
different types of customers
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Overall rating

3.4
Based on 2,356 reviews
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Ratings by category

3.3Work/Life Balance
2.8Salary/Benefits
2.9Job Security/Advancement
3.1Management
3.2Culture

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