counsellor (Current Employee) – could be anywhere – 5 May 2013
Notice that any decent reviews come from entry level or people in USA. The Shepell side of the company has deteriorated beyond belief through mergers and growth outside of its original scope, leading to an ethically questionable range of services (i.e. Disability management and EAP). It only cares about the bottom line at the cost of its employees' health and well-being. Agree with negative comments made in other reviews -- overworked, underpaid, undervalued. If you speak up, you are invited to look elsewhere which is to the company's benefit as Shepell replaces experienced, skilled employees with less experienced people at a lower rate of pay. The managers are brilliant spin doctors when confronted with feedback and have succeeded in preventing counsellors across the country from communicating with each other. Employees are regularly bombarded with announcements of growth, profit and efforts to engage employees while imposing increased service targets, loss of benefits and incentives formerly enjoyed and offering (maybe) insulting pay increases. (Some might receive 2%, and some go without for several years -- none of it related to performance!) Not sure where the opportunities for advancement are. Counsellors generally love what they do and are finding it increasingly difficult to provide quality service while being burned out and disregarded. Be prepared to provide counselling sessions to 7 clients in 7 hours. Morale is dead. How ironic given that EAP's focus is the health & wellbeing of employees -- just not its own!