High Turnover, Underpaid, and Lack of Empathy
I have never worked for a company that was so morally corrupt. The company claims to champion mental health (they're the mental health partner of the Canadian Olympics), and yet when their own employees are asking for accomodation or assistance with their own mental health issues that are affecting their work, the company refuses any accomodation, dismisses your disability/condition, and attempts to force you back to work ASAP. Oh, and that you should just learn better coping skills.
You will be expected to meet high targets and deal with enormous volumes of phone calls, emails, and online chats. You will be spoken down to (and sometimes harassed) by almost all management figures, and you will be left feeling helpless. Company culture is that if you can meet targets, have zero empathy for clients, and take on more work than you were hired for, you will move up in the company.
Targets are relative to booking (or not booking) services for clients. Trust me, it's not about helping the client. It's about meeting targets, making numbers, and doing things as cheaply as possible. I learned that every employee is literally just a number to this company- you can and will easily be replaced once you burn out.