Les heures de travail dépassent souvent le 37,5 hrs/sem parce qu'il faut livrer la marchandise avec des systèmes désuets, tout en mentant constamment aux clients leur faisant croire que tout est beau mais on gère des problèmes critiques à tous les jours. Il y a beaucoup d'employés qui tombent en maladie parce qu'ils sont tannés de travailler là, donc ils se mettent en invalidité payé et se cherchent une autre job ailleurs. Ça crée de la pression et plus de travail sur les autres employés. En plus, les salaires sont nettement inférieur avec ce que les autres entreprises offrent, et on nous fait croire que la compagnie est au même niveau. Un Analyste gagne en moyenne 40k, tandis qu'un Technicien aux AVS ailleurs peut facilement aller chercher 50k avec plus de 5 ans d'expérience. Je ne recommande pas cet endroit. Avec la pénurie d'employé sur le marché, il y a moyen de trouver mieux ailleurs. C'est ce que j'ai fait.
Port de jeans à tous les jours, Party de Noël gratuit au Reine Elizabeth
HR Benefits (Client Care Representative) (Current Employee) – Mississauga, ON – 20 April 2018
- when committed to your job, with no complaints from your management team, you will be able to grow fast in the organization. - the organization really invests in their employees; training is very in depth.
Satisfying position with great benefits and perks.
Counsellor/Therapist (Current Employee) – Alberta – 14 April 2018
This is a good company to work for with reasonable compensation, stability, and great benefits/perks for salaried employees. Fellow employees are great to work with. Counsellors/therapists are able to choose their hours and days of work allowing for flexibility and regular life activities. Delivery of service provides standard therapeutic frameworks making this position easy to adjust and settle into. Counsellor/therapists are able to gain a wide variety of therapeutic experience, while at the same time working with Shepell's various customer models thus providing an opportunity to develop versatility and competency as a counsellor/therapist. Training includes on-boarding with a reasonable learning-curve, plus on-going clinical and personal professional development, allowing the counsellor/therapist to adapt as their therapeutic base expands. As a Canadian company and a leader in this service-industry, Shepell's customer-base continues to expand allowing for new positions and advancement. Join the team and experience the benefits.
Involves functioning clients with whom the counsellor is able to see active progress.
Hours can get out of hand if schedule or reporting is not managed well.
Therapist (Former Employee) – Toronto, ON – 22 March 2018
Different branches of the company operate differently, but in Children's Support Solutions, you'll find yourself underpaid, overworked and untrained for expectations that aren't even communicated. Some inside the company are kind and sincerely care about the children they serve but most, and management especially, just care about the bottom line.
Data Entry Clerk (Current Employee) – Mississauga, ON – 20 March 2018
Data entry clerks start at $28k. Overworked and very under paid for the work load they give you. The work for the title is not what it is. You do so much more than data entry but get away paying next to poverty due to the title. Data entry clerk salary is almost the bare minimum for the workload. Advancement is a joke. They hire externally on some positions when there are qualified internal employees. If clients could see they treat employees they might leave.
Flexible hours, dress down everyday, benefits
Under paid. Too much work. Job title and work does not match
Horrendous company..non existent support structure.
Clinical Therapist (Former Employee) – Vancouver, BC – 1 March 2018
You will never move up or be promoted..12people control everything.Counselling for 20 dollars per hour,this is your place,no benefits or bonuses this is your place.Can be dismissed at a managers whim without recourse.Dont waste your time or energy counselling for this company.They will use you and abuse you and dump you when you ask for a rate increase. 40hr is what they pay,no benefits or perks.If you want to work for a cutrate insurance Corp that only cares about stockholders and making money then by all means this is your place.My advice is to bypass Shepell at all costs,just not worth your time and education.They do not care about people or employees.
La forte hiérarchisation au sein des équipes créée souvent des problèmes de tensions et des sentiments d'injustices, car on a l'impression de ne pas être traité à sa juste valeur. Surtout quand d'autres personnes récoltent tous les mérites du travail qu'on a effectué.
Possibilité de faire du télé-travail, ou de travailler 4 jours par semaine
CSR - Customer Service Representative (Former Employee) – Toronto, ON – 5 February 2018
1. lack of transparency in the teams, lack of organization . I would not recommend it to anyone that likes to strive in their work because there is going to be a lot of barriers. Coworkers are nice overall.
2. toxic environment due to poor communication between teams, a lot of triviality.
3. It is unhealthy as a workplace and surprising from a company that promotes workplace mental health.. I don't know about the other departments but there is a high employee turnover in the call centre.
Manager, Client Support and Contract Operations (Former Employee) – Toronto, ON – 25 January 2018
A typical day consists of several meetings with multiple groups and a never ending to do list that keeps increasing as the day goes on. What makes it all worthwhile is the great people I work with each day and the vast knowledge everyone brings to the table to work as a team in order to tackle each task.
Friendly work environment.
A significant number of priority deadlines with short notice.
Clinical Counselor II (Current Employee) – Calgary, AB – 2 January 2018
Work is great, enjoy the clients and the opportunity to learn. Have worked for them independently and on salary. Management I find are well trained and supportive of individuals who work for their company.