MoneyKey
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MoneyKey Management reviews

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Canada58 reviews
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3.0
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worked in payment solutions and was constantly bullied by another member of staff. They never did anything about it. Would highly recommend avoiding this place.
Pros
work by yourself
Cons
awful coworkers and low pay
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4.0
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Fast paste environment, talented individuals, approachable management - that's what makes this company going. great team of professionals. Good working atmosphere.
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1.0
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Experienced agents are very rude, don't like being asked questions and will gossip about newer agents. If you make a mistake, be prepared to have that mistake broadcasted. Lack of communication in terms of procedures, the procedures change by the minute but they don't communicate the changes correctly. Such a scam company too, they give money to people who can't afford it yet charge upwards of 200% interest. Expected overtime too.
Cons
Low Pay, Bad Hours, Rude Employees, No Benefits
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2.0
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Good company to work for as a side job or a job for now because management don't really value any workers new or senior worker. I wouldn't recommend to grow within the company not really worth it.
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4.0
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Pros: - Great team members to work with - Growth opportunities - Interaction with senior management - Free Snacks - Convenient downtown location Cons: - Always hard to tell what direction a smaller sized company will take.
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5.0
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Great executive team who are passionate about their product and their entire company. They listen, empathize and are never afraid to take risks. They trust their employees and their thoughts which allows us to grow, allows us to be creative and as long as we are open minded, we will see and do great things together
Pros
They support diversity and inclusion. (it's been so awesome to meet people from various backgrounds)
Cons
Like most tech companies, we have product issues but our teams are constantly looking to improve them.
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1.0
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if you want to die of stress then this is the role for u to join.management is so bias and worst ever u would come across strict sales oriented role where u have to have 4 loans in a day which gets on to u management is the least supportive.they make u do 200 outbound calls and since the interest rates r so high no body would want to take this loan.i would say ride uber far more relaxing and easy then this stressful environment management has 0 knowledge and very least supportive out there, they will stress u out so much its a warning for you people to join i worked 2 years and felt like it was like 10 years and i finally gave up and faced so many stress issues.
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2.0
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Management is horrible. You will be micromanaged. You go to use the bathroom and you will be questioned/reprimanded. The environment is toxic. You can find a better job.
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5.0
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MoneyKey is a great place to work. I love how this company and how it takes care of its employees. I was able to take some time off while taking are of personal business with no issues. HR and my management team was very understanding. The environment is fun and employees socialize outside very often. I really enjoy my job!
Pros
Free snack, location, fun people
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3.0
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Worked in Winnipeg location for 7 months. Paid 12.25 per hour. Serving broke people in USA (certain states only) . No proper management. Only learnt the work flow when I was put on the floor. Team leaders are the best part of the job. Very helpful and easy to talk to. This is job is a bridge make your expenses meet. Management push you hard to make loans
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1.0
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I was a payment solutions advisor The training week sucked I was able to get along with few co workers the rest were a bunch of a** and if you didn't kiss a** you had no job I'm glad I didn't waste my year in that disgusting place
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3.0
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The call centre work environment is very stressful with low salaries and a small commission. The people however make it worth working there and making friends is very easy.You can only work here temporarily as this isnt a long term solution for a job. Once you move up to corporate such as IT,Tech, HR or marketing(if you're lucky) it gets better money wise. Salary still below industry standard, very stressful and there is a lack of communication from top management. People aren;t as friendly anymore.Not everyone's cup of tea. pro - free snacks on Thrusday, occasional company lunches and drinks
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4.0
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this is a good place to work. You feel like you are part of a family here and management is understanding when it comes to your personal life. The schedule is fixed, so you always know when you are working/
Pros
events, snacks
Cons
follow american stats instead of Canadian as the handle american clients
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3.0
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A typical day includes dealing with customers queries and their resolution, the training is hands on and helps a lot to understand the nature of job, the management is easy to approach and generally friendly and listen to you.
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3.0
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A good training ground for customer service skills, analytical and logical reasoning, English communication. You will learn how to work with people in diverse backgrounds and work as a team Casual, young, hip and relaxed culture Reasonable, somewhat fair and professional management and HR teams Since there are too many young and inexperienced employees, they tend to complain a lot and failed to look at the bigger picture There are team building activities, Year end party, incentive programs
Pros
Employee benefits, downtown location, incentive programs, professional team leads
Cons
monotonous work, very minimal of coaching, training and feedback
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1.0
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Anyone that gives this company more than 1 star has to be working on the 6th floor ( with their friends/smoke buddies etc.) or has not been working there past the 3-week "training.". I am so embarrassed to claim this experience, but I need to warn others.... Management- For a company that has been around for over six years, they need help.No one knows what they are doing, no one has the answers and can take accountability for anything. Why does your Team Lead, Supervisor and Manager refuse to take escalated calls? Why does the CEO not know that the computers we use are slow and outdated and the systems are constantly freezing? Why can't the CEO tell you the qualifications for a wage increase? They are unqualified... Revolving Door- the three weeks of "training "is a waste of time; once you get to the floor, you can't take a call because they barely "train" you on 1 of the three systems they use. You must transfer the calls because you can't help the screaming customer on the line who has been waiting in queue for 20 minutes to be transferred again. The agent you transfer to then screams or has an attitude for transferring the call to them. I have never seen so many people start and quit abruptly. It got to the point where you don't bother learning anyone's names; they are gone the next day.... the queues are always high, not enough agents and the agents they got don't know a lick! Terrible Pay- imagine this, you come to this company with no prior experience in the industry as a "Senior Agent," but the actual senior agents in the company must train you and receive - more...
Pros
paid work
Cons
very low pay, too much work for minimum wage, professional and immature management and colleagues poor morale, very toxic and hostile work environment, classic "survival job"
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1.0
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I couldn't work for this company for long they sell these payday loans to these poor people and it's awful. It's a call center but I have worked at call centers and this ain't it! Management is horrible and has favoritism instead of coaching you they talk about you. The people that worked there are gross. There is nothing good about the company except for a fast hire and quick money for two weeks
Pros
Thursday offers junk food
Cons
Bad management and bad people
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1.0
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What can I say about this dark hole lol. Monkey key is like a high school. so much jealousy and petty drama. Go goodness sake people fight over a food chart yes a food chart that comes out once a week. They will tackle u over a bag a chips. Management is a disgrace,mind you things have changed. Put lots of politics. TLs want to be treated as gods and are only looking out for friends. The CS role is easy but the toxic environment is not worth a job this easy. Telecommunication industry is always the same but the people here are truly bullies.Hr doesn’t care they sit and talk about the agents. It’s a joke...get out while u xan
Pros
None...a pay cheque
Cons
Management, immature employees, TLs that don’t even want to do much and CEO (that don’t respect people of colour)
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4.0
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it is a typical call centre environment. varied hours work your way up foe a preferred schedule. highly accessible by public transit. senior management willing yo listen to concerns.
Pros
sr. management
Cons
hr department
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5.0
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People are very nice and dynamic. The overall culture is very flexible. Can learn a lot from executive and colleague. Don't have strict work time requirement except call center.
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2.0
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When I was first hired it was great, but the job is not stable and the new management is terrible, i had no choice but to resign. Would not recommend. Salary was also terrible.
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