Customer Service Representative (Former Employee) – Winnipeg, MB – 13 December 2018
Mogo has an interesting culture and can feel like a family as some people are amazing. unfortunately this place is also completely disorganized, money hungry and there is no solid platform of business. Fast growth meant constant change without proper training,
A typical day is being abused by customers, being subjected to constant nepotism, miscommunication, and poor leadership.
The hardest part of the job is the customers, the pressure of stats, it's a typical call centre. Low pay, bonus is implied but not achievable/not usually available.
Awesome training that gives you a full understanding of the industry and company procedures; Lots of possibilities to grow and to develop your career; Interesting job with lots of regular updates (can be challenging at the beginning);
Floor support always ready to help)) Regular professional analysis of your work (helps you to be up-to-date).
If you want and ready to improve yourself on a daily basis - no cons!
Mogo Typical work day is 8.5 hours shift. You can be skilled to any need that would arise, inbound, outbound, chat, emails, cases, etc. I learned that companies have different values and priorities in managing their businesses. Workplace culture is run by brotherhood and calls the team family. The hardest part of the job is not knowing where to find solutions without asking for verbal help and agreement to the process. The most enjoyable part of the job is friendship with colleagues.