Miratel Solutions Employee Reviews

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3.0
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Good place to work, but not enough
Call Centre Agent (Current Employee) –  Toronto, ON20 October 2019
They are cutting some work hours if there is no deadline, also you are always doing a outbound. it is good place to work. co-workers are kind. You can't excuse on their deadline.
Pros
You can choose your availability
Cons
Friday is mandatory
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2.0
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Okay workplace
Bilingual Inbound customer service rep (Current Employee) –  North York, ON28 August 2019
You get a shift whenever the campaigns are busy and most people get 4 - 5 hour shifts most of the time and 3-4 day work weeks. Some employees are sent home just after 3 hours depending on how busy the cue is. This is a good job for students who dont like full time work. But anybody seeking a stable job with 40 hour weeks might be a little disappointed. Wonderful people in management though.
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3.0
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Good people not so much hours tho
Customer Service Agent (Current Employee) –  Toronto, ON12 August 2019
when it's busy you are guaranteed a good amount of house but when it's slow your better off looking for another job as they always cancel your shifts or send you home early
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4.0
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Good Pay
Customer Service Representative (Former Employee) –  Toronto, ON10 August 2019
Great for those in school or have other responsibilities, flexible schedule, good pay, nice facility/environment, busy and slow times, supportive training
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4.0
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fun place to work
Call center sales agent (Former Employee) –  North York, ON8 July 2019
Good place to work and the management is good. comfortable and organised call canter.
Pros
nice place to work
Cons
hours get cut short when slow
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2.0
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Not the best of call centers
Contact Centre Agent (Current Employee) –  Toronto, ON7 June 2019
They need to first of all replace their computers, phones and headphones with the ones in a working condition.
Because it's a very small call centre they have limited budget, which restricts them to give you 8 hours everyday. As per the law, they let you stay for 3 hours and send you home.
You can grow, and become fulltime, but that happens on just one campaign and this take atleast 5-6 months.
So patience is key. And for people needing pocket money and has no stress of running a household, this job can be a good option.
Pros
You are relaxed compared to floor jobs
Cons
Everything
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4.0
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An alright job
Call Centre Representative (Former Employee) –  Toronto, ON14 May 2019
The job is very laid back but can get boring pretty quick. There's room to grow, if you can stay long enough. But staying there over time will make you feel bored.
Pros
good as a part-time job
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3.0
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good
Customer Service Representative (Former Employee) –  Ontario8 April 2019
had a lot of calls but sometime it was kinda slow
but generally was a very informative and productive work environment my supervisors were very understanding
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1.0
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No hours
Customer Service Representative (Former Employee) –  Steeles, ON6 February 2019
Not able to receive a good pay cheque. A lot of time people get sent hour after completing 2 hrs out of an 8 hour shift. When being sent home management does not say it nicely
Pros
None
Cons
No hours
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4.0
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Good place
Customer Service Representative (Former Employee) –  Toronto17 November 2018
It was a really easy job, amazing for students who need to balance homework and school with their work life. Only thing is that it’s a seasonal job , was laid off and now I’m looking for a new one. Overall it’s a great starter job for customer service experience
Pros
Flexible schedule, Commision
Cons
Seasonal, Sometimes not a lot of hours
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2.0
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A job for high school students
Customer Service Representative (Former Employee) –  Toronto, ON5 November 2018
I worked there for only five weeks and during those weeks
I was sent home after three hours each day
They don’t care if you live far or not
No stable hours
And they constantly say it will be a busy week but still send home after three hours
They refused to train on other programs
Only trained me on one program for an hour then sent me to start taking calls
Pros
Hiring process is done online ..No going back and forth to the office for an interview
Cons
Everything
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4.0
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very productie environment to work in.
Customer Service Agent (Former Employee) –  North York, ON17 October 2018
Overall they were a great company to work for.
- placed and recieved calls for lottery inquires
- handled billing payments
- data entry
- incorporated feedback to improve personal and business performace
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5.0
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overall good start for new comers
Specialist - Inbound Sales (Former Employee) –  North York, ON16 October 2018
great place to work but hours is not enough. min pay. No job security. work and interview process is very simple and easy. good start for new comers.
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4.0
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Good atmosphere to work
Customer Service Representative (Former Employee) –  Steeles, ON13 October 2018
Good management, nice place to work... correcting mistakes if it doesn’t went that much bad. Conviniat timing for shifts and break. Opportunity to meet with a lot of coworkers. Overall, it’s good 👍🏻
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4.0
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nice place to work
Outbound/Inbound Customer Service (Former Employee) –  Toronto, ON11 September 2018
This is a great place to work if you are looking for full time or part time work. It gives you a balance to pursue other things like school business or part time job
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2.0
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Not Recommended
Call Centre Agent (Current Employee) –  Toronto, ON1 September 2018
Miratel pays minimum wage ($14/h). The job ad supposedly said competitive wages. Minimum wage is not competitive. Breaks are unpaid for and are mandatory to take (8 hour shift = 1 hour break). If slow, you get sent home early. Management seems to have no sympathy when they say it. We often hear it will get busy, but the same issues arise (being sent home) week by week. Hours fluctuate with no stable minimum. You also have no choice of whether you do inbound or outbound. They usually force you to go outbound after a few days.
Pros
Met new friends
Cons
low wage; low employee morale
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4.0
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Easy work but with less hours !!!
CSR - Customer Service Representative (Former Employee) –  North York, ON1 September 2018
Whenever you go either you do inbound or outbound but I learnt so much handling both bound call . Management was nicest even workplace culture was friendly . Thins is they will send you home after 3 hours . It cant not be accepted .
Pros
Easy job
Cons
Less hours
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2.0
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Needs Work
Customer Service (Current Employee) –  Toronto, ON27 August 2018
Supervisors are great the work atmosphere needs to be updated also their computer systems are outdated if Miratel offered a more stable work life and benefits and had more permeate work contracts it would be better the shifts are great for student and working parents, They also need to show the employees more appreciation.
Pros
the flexiability in hours and days work
Cons
always getting laid off they need more stable contracts without lay off periods.
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3.0
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not good experience
Call Centre Representative (Former Employee) –  Toronto, ON23 August 2018
I think it was good for short term position but management doesnt really care about you. They over hire people and send you home early. There are never enough hours so they just choose the ones that were there the longest. Do not recommend working here.
Pros
you can choose your hours.
Cons
no hours for a long period of time
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2.0
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productive and busy
Customer Relationship Agent (Former Employee) –  Toronto, ON5 July 2018
a typical day at work would consist of several phone calls and 15 minute breaks. I learned how to deal with disrespectful employees. I also learned how to deal with disrespectful customers and customers that need extra help and those who held unnecessary conversations. & The management was poor. Hardest part of the job was waiting for someone to pick up the phone. alongside, trying to make a sale.
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Overall rating

3.2
Based on 114 reviews
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