Miratel Solutions
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Miratel Solutions Employee Reviews

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4.0
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Good job to start off if you want to get in to sales. Very simple work, you just read off a script. Sometimes it gets slow and they let off alot of staff to compensate, so don't be too reliant on it as a source of income.
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5.0
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The work was easy and helped build on my customer service skills. Plus I had flexibility with my schedule and got a pay increases when I learned more projects.
Pros
Flexible hours, easy work
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1.0
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They employ way more than they need and would fire you soon as they reach their sales targets(esp for Princess Margaret Hospital lottery). The crazy part is that in line 16 of your Record of employment, they would fill "dismissed/terminated during probation" rather than "shortage of work". They do this all the time. During season they could have over 150 call centre reps and 2months later they would fire them all and leave only about 10 staff.
Pros
flexible schedule
Cons
hardly enough hours, mess up your ROE
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2.0
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It's an easy enough job as you just read the script they have (differs depending on whether you're doing inbound or outbound calls). Kind of sketchy as there wasn't a job interview-just an application to fill out online. They're weirdly against having reading materials that aren't Miratel related on the call centre floor. So if there's a large gap between inbound calls you're just supposed to sit there, I guess? It's very monotonous, especially if you're doing outbound and expected to make a lot of calls in an hour. There's no guarantee of minimum hours and they expect such open availability which is stupid because they'll send you home early. It makes it hard to find another part time job. The "competitive wage" they me tion is $14/he. It's not that great.
Pros
Super easy job
Cons
Monotonous, minimum wage, poor work life balance, no guarantee of minimum hours
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1.0
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Ungrateful staff! Laid off constantly! They only post hiring ads to use people when they have major deadline dates. It sounds good because they will schedule you full shifts and beg you to extend your shift but don’t want to pay overtime. After no deadline you’re laid off! Can’t rely on this job to pay bills and place is dirty need better janitor. Staff are nice on few days thenncan be rude most days.
Pros
Flexible ex. 9-5 availability you will be scheduled between those hours
Cons
Everything / Very high turnover
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5.0
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Good company to work at. Productive with a fun working environment. Friendly and helping people to work with. An opportunity to learn and grow in a comfortable environment.
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3.0
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Miratel has flexible shifts and the work is light. Some times you get sent home early so it would be hard for you to budget your needs around this job. Overall if you need work that is not too stressful and need extra cash it is a good place for that.
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2.0
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You can literally have no job for a month, if you do get shifts they cancel them the night before. These people are ungrateful and unappreciative, you could be making 20 sales per day and gets nothing. Imagine making all those sales for 6 months straight only to be told you’re being laid off 2 days before Christmas because they don’t want to pay you for the holidays. They don’t give bonus either and only gives shifts to their friends. How is the call volume low but you’re hiring new people every week and your friends always have shifts. Regardless of the call volume?
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5.0
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They have flexible hours you're allowed to have multiple shift abd the work environment is nice.The all experience was reward since you helping a good cause.
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1.0
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If you get this job then you are sure to get laid off within two months since your start. Good time pass for high school students comming from financially sound family seeking to make some gigs for oneself. No room for growth or advancement.
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1.0
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This company is a waste of time with no work culture, management talks down to employees and treats everyone like high school students, picking and choosing who you can sit by on a day to day basis. They don't care about employees or even getting to know your name because you are literally just a ID number to them, everything is very in personal and done online so if you need time off good luck! The place is also very dirty and looks like it hasn't had a good cleaning in years!
need.


time off good luck!
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3.0
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A typical day at work consists of outbound or receiving calls for various campaigns. Not a bad job for someone with little to no experience, good for students and part-time or temporary work, but not a long term solution and little to no room for advancement.
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1.0
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You can't be late or you will be terminated. I made one error during a call and got fired because of it. You have to get perfect on each call. Supervisor was very rude to me.
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3.0
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Set your own hours.
Work can be busy and slow at times.

Its basically answering phone calls or placing calls to past lottery supporters.


Work can be busy at times, especially during deadlines, lots of inbound calls which can make for a stressful day. During down times you can be sent home anywhere from 3-4hrs into your shift and only paid for the hours worked.


Laid off between Christmas and Start of summer usually around June. This is due to slower call volume and lack of charity lotteries.


Overall it is a good place for students, working moms/dads or retirement folks looking for extra pocket money. It is not a secure place to make a living.
Pros
flexible hours. close to home.
Cons
get sent home when work is slow. laid off twice a year.
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3.0
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They are cutting some work hours if there is no deadline, also you are always doing a outbound. it is good place to work. co-workers are kind. You can't excuse on their deadline.
Pros
You can choose your availability
Cons
Friday is mandatory
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2.0
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You get a shift whenever the campaigns are busy and most people get 4 - 5 hour shifts most of the time and 3-4 day work weeks. Some employees are sent home just after 3 hours depending on how busy the cue is. This is a good job for students who dont like full time work. But anybody seeking a stable job with 40 hour weeks might be a little disappointed. Wonderful people in management though.
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3.0
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when it's busy you are guaranteed a good amount of house but when it's slow your better off looking for another job as they always cancel your shifts or send you home early
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4.0
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Great for those in school or have other responsibilities, flexible schedule, good pay, nice facility/environment, busy and slow times, supportive training
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4.0
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Good place to work and the management is good. comfortable and organised call canter.
Pros
nice place to work
Cons
hours get cut short when slow
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2.0
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They need to first of all replace their computers, phones and headphones with the ones in a working condition.
Because it's a very small call centre they have limited budget, which restricts them to give you 8 hours everyday. As per the law, they let you stay for 3 hours and send you home.

You can grow, and become fulltime, but that happens on just one campaign and this take atleast 5-6 months.

So patience is key. And for people needing pocket money and has no stress of running a household, this job can be a good option.
Pros
You are relaxed compared to floor jobs
Cons
Everything
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4.0
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The job is very laid back but can get boring pretty quick. There's room to grow, if you can stay long enough. But staying there over time will make you feel bored.
Pros
good as a part-time job
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