Sales Associate (Former Employee) – Canada – 27 November 2018
Management only cares about profits, they blame low sales on the employees and complains about employee productivity decreasing sales. Contacting management is a joke and useless, there is no communication between retail stores, divisional managers and head management.
Very unorganized shipments, 2 shipments a week each consisting of 6 skids (which is way too much for a novelty store). Therefore, stock rooms became a mess, no where to take breaks (well you were not really given breaks anyways). A very dangerous work environment, there were boxes staked 6-8 boxes high most of the days.
We received Christmas stock in April - lack of communication between warehouse and operations. It seems like everyone in management lacks common sense, they are all money driven and not practical.
Hours were rarely given, got hired for a part time position (16-21 hours), instead only received 6 hours every second week. There was no employee workplace culture. Managers were rude and condescending. Takeaways of this job was I learned how to not run a business.
Unprofessional, disorganized, profit first, employees last
Key Holder/Sales Associate (Former Employee) – Calgary, AB – 27 November 2018
Horribly disorganized from store setup to day to day operations.
Store manager quit within first two months of opening. To this day there is still no store manager, only an assistant manager doing the manager's work (presumably for less salary). Claiming not to hire one because they couldn't find a qualified individual but it's more likely that they couldn't find someone willing to be paid so little for a manager position.
No inventory system, shipments from the warehouse are often times random. My store location forced us (by us I mean the male employees) to unpack the shipments outdoors and bring them into the storage room. Employees of the store are expected to resolve issues which arise from their absolutely horrible supply chain and logistics.
Unpaid overtime, if your shift is clocked in over 8 hours they will go in and manually correct you to an 8 hour shift. This is because they care more about store profit than anything else.
A poor sales day was blamed on employees not handing out baskets or greeting customers (even if it was a slow day). Hours and shifts were given based on weekly sales for the store (you must not have payroll exceeding 8% of the store's sales). Many people were hired on as full time employees however were working only one or two 5 hour shifts a week.
Employees were blamed for low sales volume and were asked to provide a reason why our sales dropped from opening weekend. I am a finance student and had to explain the concept of 'market demand uncertainty' to our operations manager because she had no prior experience in operations management.more... She then completely dismissed it as a simple "opinion". Continuing to blame the employees for low foot traffic in the store.
I could go on and on. At the end of the day it comes down to upper level management being horribly unqualified and incompetent.less
Unpaid overtime, no inventory system, send shipments of random items, rude upper management
Key Holder (Former Employee) – Canada – 20 November 2018
The company is more concerned with profits than the well-being of its employees. Little wiggle room for scheduling, with either too few hours, or too many for one person to handle. 9.5 hour shifts are common. You only one 30 minute break the entire day unless you have a sympathetic manager.
As a result, stores are understaffed and employees are stressed. Burn-out happens over and over. Contacting corporate management is useless, and any questions you have will be answered differently depending on who you're talking to. Expect to solve a lot of problems yourself, and then be scolded for not following standards that were never made available to you.
Stock comes twice a week, and is often sent with disregard to what was actually ordered. Warehouse issues are common, and communication is poor, especially when it comes to requesting to send back or transfer excess product.
Use-and-abuse defines the practices of Miniso Canada. You'll work inane hours, be given a workload you can't complete within it, and wade through ever-changing policies. Burn-out is high, and staff is constantly revolving. Overall, not worth the wage (which will be laughable and firmly non-negotiable, since anything higher would cut in to their strict payroll budgets).
fun coworkers (until they leave), freedom in merchandising
unreliable hours, absent upper management, no benefits/discounts, static wage with no raises, very high stress
Caissière (Current Employee) – Laval, QC – 12 September 2018
J'ai été caissière chez miniso. En gros, j'ai bien aimé leur culture et j'ai eu du plaisir à travailler avec eux et je m'entendais super bien avec mes collègues. Sauf qu'ils doivent améliorer au niveau de leur organisation (horaire toujours en retard). La communication est aussi une de leur plus grande faiblesse. Souvent, c'est moi qui devait courir après eux et c'était déplaisant. Depuis que je me suis fait transférée dans un magasin plus proche de chez moi, je n'ai toujours pas reçu un compte adp. Aussi, ils m'ont bien promis que j'allait être transférée, mais soudainement on me dit que mes heures ne sont pas garanties une fois transférée............... c dead. Bref, il serait bien meilleur s'ils avaient ces deux facteurs bien maîtrisés.
un grand manque d'organisation et de communication
Store Manager (Former Employee) – Kitchener-Waterloo, ON – 12 September 2018
got a job here as a store manager thinking it's a start up company in Canada and would present a great career opportunity- from management to policies, a terrible company to work for. you will NEVER work the hours your position entails. the only thing they care about is the sales. in 5 months of being there, I saw every level of supervision change at least once. DO NOT TAKE THE JOB.
long hours, terrible pay, foreign language only, no advancement