Miniso Canada Employee Reviews

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Really Terrible Place to Work
Sales Associate (Former Employee) –  Canada27 November 2018
Management only cares about profits, they blame low sales on the employees and complains about employee productivity decreasing sales. Contacting management is a joke and useless, there is no communication between retail stores, divisional managers and head management.

Very unorganized shipments, 2 shipments a week each consisting of 6 skids (which is way too much for a novelty store). Therefore, stock rooms became a mess, no where to take breaks (well you were not really given breaks anyways). A very dangerous work environment, there were boxes staked 6-8 boxes high most of the days.

We received Christmas stock in April - lack of communication between warehouse and operations. It seems like everyone in management lacks common sense, they are all money driven and not practical.

Hours were rarely given, got hired for a part time position (16-21 hours), instead only received 6 hours every second week. There was no employee workplace culture. Managers were rude and condescending. Takeaways of this job was I learned how to not run a business.
Pros
Nothing
Cons
Everything
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Unprofessional, disorganized, profit first, employees last
Key Holder/Sales Associate (Former Employee) –  Calgary, AB27 November 2018
Horribly disorganized from store setup to day to day operations.

Store manager quit within first two months of opening. To this day there is still no store manager, only an assistant manager doing the manager's work (presumably for less salary). Claiming not to hire one because they couldn't find a qualified individual but it's more likely that they couldn't find someone willing to be paid so little for a manager position.

No inventory system, shipments from the warehouse are often times random. My store location forced us (by us I mean the male employees) to unpack the shipments outdoors and bring them into the storage room. Employees of the store are expected to resolve issues which arise from their absolutely horrible supply chain and logistics.

Unpaid overtime, if your shift is clocked in over 8 hours they will go in and manually correct you to an 8 hour shift. This is because they care more about store profit than anything else.

A poor sales day was blamed on employees not handing out baskets or greeting customers (even if it was a slow day). Hours and shifts were given based on weekly sales for the store (you must not have payroll exceeding 8% of the store's sales). Many people were hired on as full time employees however were working only one or two 5 hour shifts a week.

Employees were blamed for low sales volume and were asked to provide a reason why our sales dropped from opening weekend. I am a finance student and had to explain the concept of 'market demand uncertainty' to our operations manager because she had no prior experience in operations management.
  more... She then completely dismissed it as a simple "opinion". Continuing to blame the employees for low foot traffic in the store.

I could go on and on. At the end of the day it comes down to upper level management being horribly unqualified and incompetent.
  less
Pros
None
Cons
Unpaid overtime, no inventory system, send shipments of random items, rude upper management
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Bad even by retail standards.
Key Holder (Former Employee) –  Canada20 November 2018
The company is more concerned with profits than the well-being of its employees. Little wiggle room for scheduling, with either too few hours, or too many for one person to handle. 9.5 hour shifts are common. You only one 30 minute break the entire day unless you have a sympathetic manager.

As a result, stores are understaffed and employees are stressed. Burn-out happens over and over. Contacting corporate management is useless, and any questions you have will be answered differently depending on who you're talking to. Expect to solve a lot of problems yourself, and then be scolded for not following standards that were never made available to you.

Stock comes twice a week, and is often sent with disregard to what was actually ordered. Warehouse issues are common, and communication is poor, especially when it comes to requesting to send back or transfer excess product.

Use-and-abuse defines the practices of Miniso Canada. You'll work inane hours, be given a workload you can't complete within it, and wade through ever-changing policies. Burn-out is high, and staff is constantly revolving.
Overall, not worth the wage (which will be laughable and firmly non-negotiable, since anything higher would cut in to their strict payroll budgets).
Pros
fun coworkers (until they leave), freedom in merchandising
Cons
unreliable hours, absent upper management, no benefits/discounts, static wage with no raises, very high stress
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3.0
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Boa para trabalhar temporariamente
Supervisora (Former Employee) –  Vancouver, BC, Canadá16 October 2018
Atendeu às minhas necessidades na ocasião.
Realizei meu estágio para obtenção do diploma.
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Feel so sad working in the warehouse
Warehouse lead (Current Employee) –  Richmond, BC14 October 2018
People in charge of warehouse like to embarrass everyone under his comment. Feel so sad to work in this warehouse(Richmond BC.)
Highly recommend not working for this warehouse!
Pros
Easy work everyday
Cons
Confusing work everyday
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Poor management
Associate (Former Employee) –  Richmond, BC28 September 2018
Managers with very low experience in the daily operation. Hire the wrong guy! For example: warehouse manager previous job from bakery factory! Joke of managers
Pros
Free water to drink
Cons
Embarrassed environment
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5.0
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Fast growing and family like company
Business Analyst (Current Employee) –  Toronto, ON28 September 2018
Overall not a bad place to start, mediocre pay rate to store or warehouse staff.

For office staff in downtown, you may expect for overtime work or high pressure.

No much company level training, but you can learn alot from your colleagues, co-workers or by doing.

Lots of opportunities to promo in short time (3-6 months), a challenging place to grow up!
Pros
Downtown location; flat organization; expert colleagues
Cons
Asian culture; Mandarin speaking managers
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Long hours for little in return
Sales (Former Employee) –  Vancouver, BC18 September 2018
Worked overtime hours(8+) with only one break.
Store and management are very disorganized, alot of back breaking labour work.
Pay is super low with NO benefits.

Would never recommend working here.
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3.0
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pas si mal mais manque d'organisation
Caissière (Current Employee) –  Laval, QC12 September 2018
J'ai été caissière chez miniso. En gros, j'ai bien aimé leur culture et j'ai eu du plaisir à travailler avec eux et je m'entendais super bien avec mes collègues. Sauf qu'ils doivent améliorer au niveau de leur organisation (horaire toujours en retard). La communication est aussi une de leur plus grande faiblesse. Souvent, c'est moi qui devait courir après eux et c'était déplaisant. Depuis que je me suis fait transférée dans un magasin plus proche de chez moi, je n'ai toujours pas reçu un compte adp. Aussi, ils m'ont bien promis que j'allait être transférée, mais soudainement on me dit que mes heures ne sont pas garanties une fois transférée............... c dead. Bref, il serait bien meilleur s'ils avaient ces deux facteurs bien maîtrisés.
Pros
l'environnement
Cons
un grand manque d'organisation et de communication
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terrible company
Store Manager (Former Employee) –  Kitchener-Waterloo, ON12 September 2018
got a job here as a store manager thinking it's a start up company in Canada and would present a great career opportunity- from management to policies, a terrible company to work for. you will NEVER work the hours your position entails. the only thing they care about is the sales. in 5 months of being there, I saw every level of supervision change at least once. DO NOT TAKE THE JOB.
Pros
None
Cons
long hours, terrible pay, foreign language only, no advancement
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3.0
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NEEDS Improvement with management
Assistant Manager (Current Employee) –  Ontario25 August 2018
- extensive labour
- needs coordination
- high growth
- lower level management is good and cooperative.
- less coordination between warehouse and retail stores.
-low pay
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4.0
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productive and good work place
Sales Associative (Current Employee) –  Waterloo, ON24 August 2018
The Miniso Canada, located at Conestoga mall, Waterloo is a convenient store offering a wide range of products to the customers. The workplace is fun and productive, but is also challenging at times.
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4.0
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pretty good workplace and staff was alright
SHIPPER AND RECEIVER (Former Employee) –  Milton, ON28 July 2018
had fun working for miniso good staff clean and safe workplace but the management needs to be fixed! also boss was always upset for no reason not sure why but other than that it was ok
Pros
nice staff
Cons
management team
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Not good place to work
Retail Sales Associate (Former Employee) –  Edmonton, AB26 July 2018
Management not showing leadership.associate not hold accountable on what they are doing.timecard system not convenient at all.cheap company overall.👎
Pros
Nothing good👎
Cons
Cheap company
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a bad place to work
Cashier/Sales Associate (Former Employee) –  West Vancouver, BC19 July 2018
they give you very small breaks when you work long hours. i didn't get any discounts even after working there for 6 months. very disorganized with thier hours. not good pay. hard to get a raise.
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Not a great place to work
Manager (Former Employee) –  Vancouver, BC12 July 2018
Dirty politics and greedy management. Very poor customer service and dedication to business. Poor inventory control and support from upper management
Pros
Cheap products
Cons
Unorganized
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3.0
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Average place to work in
Area Manager (Current Employee) –  Toronto, ON1 June 2018
High pace working environment, rapidly growing company, lots of politics as in any company. No fundamental strategy from the upper management, lots of restructuring.
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5.0
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key holder/sales associate at Miniso
Key Holder/Sales Associate (Current Employee) –  Burnaby, BC29 May 2018
I worked as a part-time cashier at Miniso,SFU which is a retail store for Japanese goods.My job was to do cashier, sell merchandise,provide customer service and restock goods.
Pros
good co-workers
Cons
less hours
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Overall rating

2.2
Based on 19 reviews
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2.1Work/Life Balance
2.2Salary/Benefits
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