IT structure is too bad
If you are looking for IT support job, don't work at Miller Thompson LLP. First of all you are not Miller Thompson employee, you will be working for internal management company called Miltom Management. And second, this is not IT Support Specialist job, this is purely Help Desk / call center job. Very basic. If you are looking for Entry level job, this job is for you.
Forget about the growth, they will promise you and show you big dreams that there is a huge chance to get on higher position, but there is none. I worked there for almost a year, gave my 100% and forget about promotion you won't get any raise. Remember, you are working for different management company that is working for Miller Thompson.
There are few lawyers (Psycho) who literally abuse you on phone, literally abuse you and your manager can't do anything about it because he is too coward and just trying to keep his position secure. This manager has 3-4 employees to cover his butt and only they will get raise and praised.
There are 100s of other great companies in Calgary where they will treat you like real employee and NOT like servant.
This can be great company for lawyers and their assistant for sure, but for all administrative jobs, it is horrible.