Only work here if you're in desperate need for a job
Customer Service Representative (Current Employee) – Kanata, ON – 5 January 2014
Although 99% of employees are glad to just have a job, that is basically what you have when working here. The pay is the lowest ever for any call centre ($10.50/hr to $11) and you are worked to the bone taking upwards of 100 calls per day.
You are not given your stats (AHT, Calls taken, Quality etc), you are not provided with any coaching to give you guidance, and there are no opportunities to advance unless you have been there for quite some time regardless of the amount of experience you bring to their desks.
Even worse, if you are given any 'spotlight' awards which can be as useless as a $5 Tim Hortons card, this will be added to your next pay stub as money you earned so you get taxed on it as well.
They do not know how to run contracts properly and in many cases, cannot even meet service levels, but they do nothing to fix the issues.
They do have heat in the winter & A/C in the summer...
Pretty much everything