Michael Hill Employee Reviews
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Tough sales goals
Sales professional (Current Employee) - Ottawa, ON - 18 September 2021
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The most useful review selected by IndeedThey pay you a fair wage but they get their pound of flesh from you. The sales goals are large and if you don't meet them there are consequences. There is also a lot of competitiveness among staff as they try to earn a monthly bonus dependent on sales figures.
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stressful
sales professional (Former Employee) - Edmonton City Center - 11 September 2021
Open at 10 am, meet and greet customers, show them the piece they love, close the sale, do your paperworks and leads. People usually know what they want.
Pros
free gift basket on christmas but the manager takes it
Cons
long hours standing, not even a free coffee
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Michaelhill is a night mare
Assistant Manager (Former Employee) - Toronto, ON - 31 August 2021
Corrupted and favorism culture from upper management to store managers,you don't get what you honestly work for, and deserve.you get promotion if you are upper management favorite person.worked very hard for 3 years with super excellent performance and 2 degrees in business, trainer gold clubbers ,hit the budget with super high leadership skills and related knowledge when they had no store managers . Ended up working under a manager with 0 experience in handling a single meeting, unable to read numbers correctly, she was promoted to the same position that I applied because she was favorable!!!and close to upper management!! 0 work life balance for ASMs,no weekends, 10 hours per day working .lots of blame on mit ,asm if store is not gold,much more thing to say.....
Cons
All cons
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Toxic Environment
Manager (Former Employee) - Waterloo, ON - 19 August 2021
They try to make it seem like a team atmosphere and fun place to work but you will quickly realize they do not care about anyone. Management picks favourites and makes it very obvious.
Pros
Discounts on jewellery
Cons
No work life balance, expect Michael Hill to be your life
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Good place to work at
Seasonal Sales Associate (Former Employee) - Greater Sudbury, ON - 16 August 2021
Working at Michael Hill was enjoyable and fun experience. The staff there is friendly and supportive. The are very eager to help expend the knowledge of the store and its routines. Overall great place to work at.
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Productive and fun place to work
Intermediate Accountant, Canada (Former Employee) - Mississauga, ON - 27 April 2021
Employees were great, very helpful and friendly. Excellent opportunities for growth and development. Workplace culture was fun, I laughed everyday. I enjoyed going to work and being able to help my colleagues.
Pros
Staff Discount, Good Benefits, Friendly people
Cons
Work Schedule
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Amazing growth opportunities
Assistant Store Manager (Current Employee) - Toronto, ON - 9 March 2021
Let's be real. This is an amazing place to work to develop sales skills and knowledge. It's also a great place to move around and up when the opportunities present themselves. However, this is all dependent on upper management. Your entire experience will depend not only on your direct manager, but their boss as well. I've had everything from the best work experiences and culture of my life, to the worst most depressive times of my life. I've moved around within the company a lot so I've had a wide range of management. They pay you well - extremely well - but expect you to work your a** off for it. Work-life balance is a joke - again, unless you have an awesome manager that believes in it. So If you want to work hard, get paid well, and get the experience and knowledge out of it, then I say go for it! This company is not for the weak-hearted.
Pros
Salary and benefits, Training and development, Awesome people.
Cons
Lack of compassion for a healthy work-life balance, Upper management can be bias, Bonuses are good but can be difficult to achieve at times.
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People Focused, Fun, Success Driven, and Adaptive Company
Regional Manager, Western Canada (Current Employee) - British Columbia - 9 March 2021
Michael Hill has grown drastically over the last few years. Company is very people focused, has successfully navigated change given the global pandemic and still manage to reward and look after its team.Huge career focused, long term, and most importantly develop your skills through fantastic training and leadership team.Great place to have a career long term.
Pros
Trips, Awards, more than fair compensation packages(bonuses commission etc)
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Great place to work!
IT Manager (Current Employee) - Mississauga, ON - 5 March 2021
Outstanding place to work, great co-workers, brand new office space, and an inclusive & diverse culture.Over my 6 years at Michael Hill, I've seen the business go through rapid digital transformation - putting it in a great position to expand into a variety of digital initiatives. Highly recommend a consideration, should you have the opportunity to work at MHJ
Pros
Great discount on Jewellery, International Conference
Cons
Collaboration with colleagues globally - outside of business hours
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Amazing Company to Work For
Human Resources (Current Employee) - Mississauga, ON - 4 March 2021
Michael Hill is a wonderful company to work for. I feel valued as an employee. There is a constant effort put into growing the potential of its employees and I see this everyday from my personal experience with my manager and with other Staff (coaching, setting goals, action plans etc.) I absolutely love the team that I work with. Everyone is supportive, hard-working and friendly. The culture and atmosphere is the best I have experienced so far in any company that I have worked for. I look forward to everyday with the company as I am constantly learning and growing.
Pros
support, recognition, growth opportunities, benefits, co-workers
Cons
None
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A great place to work!
Human Resources (Current Employee) - Mississauga, ON - 4 March 2021
Fun and exciting company culture! A very supportive and collaborative environment that provides opportunity for growth and development. Recognition and thanks are regularly given for a job well done whether financially, through incentives, awards ceremonies and events or through leader acknowledgement. This organization is innovative, values driven and committed to delivering exceptional staff and customer experiences. I am proud to work for Michael Hill.
Pros
Great benefits, amazing staff discount, supportve leadership team!
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Amazing place to work
Sales Professional (Part time) (Former Employee) - Calgary, AB - 25 February 2021
I worked here part time. Great coaching. Management at Chinook was always willing to guide help and be flexible. Benefits were provided on time. Supportive and collaborative environment. They provide you with great product knowledge training. Very caring to employees and customers.
Pros
Team work, benefits, flexible shifts
Cons
None
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I loved this job
Sales Associate (Former Employee) - Pickering, ON - 5 January 2021
I worked for Michael Hill many years ago. My boss was by far the best part of the job. My coworkers were a wonderful group of people as well, and we worked together like a family. It was competitive, but not in a cutthroat way. Everyone was respectful. When my boss that hired me left for another store, my experience went downhill. The new manager was a weasel and would put sales in under both our names, and when it was returned, only under my name and it ruined my sales quota. He was an isolated incident as far as I know, but it definitely soured my opinion. Overall, this is a good place to work if you excel in sales.
Pros
Amazing people
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A regular workplace
Seasonal Worker (Former Employee) - Brantford, ON - 4 January 2021
Working here was like your average part-time minimum wage job. Because of COVID it was not busy for the most part. However, at times it would get a bit crazy. I never actually got to sell anything since I was a seasonal so I would just stand there for the most part. It was pretty chill, the store manager was super friendly and overall just amazing. Other staff were nice for the most part. Nothing bad about working here, just meh.
Pros
In a mall, Nice manager
Cons
Standing for a long time, Boring at times
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Competitive place
Sales Associate (Current Employee) - Penticton, BC - 22 December 2020
It is a great learning express. Fun and different. They hold Great standards. Very positive thinking.The pay could be more an hour for how much the company makes.
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The harder you work the more money you make. This is not so at other work places I have worked at
Sales Associate (Former Employee) - Edmonton, AB - 2 December 2020
There is a fair bit of competition in this environment but some of us thrive on it. I personally like the fact that it's a sales position you don't have to cold call at.
Pros
benefits are great.
Cons
You need to be willing to get out of your comfort zone
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good place to work
Store Manager in Trainee (Former Employee) - West Vancouver, BC - 24 September 2020
overall it's a good place to work. Some challenges at work but it is a part of retail job. Sales persons are motivated, payment is pretty good. I recommend it.
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AWFUL!!!! Do not work here, TOXIC
Sales Professional (Former Employee) - Brantford, ON - 13 September 2020
The worst place I have ever worked at. I would NOT recommend working here to anyone ever. The bonus is barely anything, work stupid hours, made feel guilty when you can’t come cover a shift on your days off. The manager and coworker(s) take advantage of you, belittle you, make you feel dumb and worthless, they are also the most racist people I have ever worked with. There is no sense of team work, everyone works against each other for their own gain and always figure out a way to make you feel guilty. Love to gossip, feels like high schools all over again
Pros
Nothing
Cons
Staff, environment is toxic
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Family environment.
Sales Professional (Current Employee) - Fredericton, NB - 26 August 2020
Everyone helps everyone else. Not just a job a family. Very good benefits and understanding management. I would recommend this job to everyone. Michael Hill is a great place to work.
Pros
Family environment
Cons
Hours on your feet
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Great management support
Sales Associate (Former Employee) - Fairview mall kitchener - 16 June 2020
Great place to work
Great incentives and commissions
Can be very competitive
Management is train well to help you achieve your sales target
Company have great benefits
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Poor management
Customer Service Representative (Former Employee) - Winnipeg, MB - 31 May 2020
Working experience and work ethics. Fails . my experience and knowledge of my own, how I cope to my everyday work. If you are just hired you will have a hard time learning. Lots of management turn overs all time !!! 3 managers in 16months ! Since I’ve work with them and 2 months of no manager. They turned their top sales into management and no experienced, Under pay. No commission all bribes.
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