The job was okay. Not horrible but not amazing. The staff discount is great though. Good experience but I wouldn’t go back and work there again. Good if you really enjoy selling and pressure

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Pleasant daily routine

Sales Professional (Former Employee) - Calgary, AB - 25 January 2023

I learned a lot at the company. I know if you follow the outline. for selling it works.They have a good training program the best I have seen so far in retail.

Pros

Fair work schedule

Cons

Double the sales expectation weekly which can get discouraging after a while.

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Insights into Michael Hill

Based on 31 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Ability to meet personal goals

Areas for improvement

Time and location flexibility
Support from manager
Overall satisfaction

Stressful

Sales Associate (Current Employee) - British Columbia - 19 January 2023

Coworkers made this job better. Management always looking at the numbers which cannot always be done. Stressful if your not a naturally "sales" person.

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Having a blast in sales environment

Sales Professional (Current Employee) - Edmonton, AB - 10 December 2022

Sales targets. Rewards.Hourly plus a commission structure.I really enjoy my job. Work life balance is taking into account and employee discount that’s off the charts.Great place to work if you’re good at sales.

Pros

Employee discount

Cons

Mall hours

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Great coworkers

RETAIL SALES PROFESSIONAL (Former Employee) - Lethbridge, AB - 7 December 2022

The people I worked with were amazing during my last 8ish months there. The direct management wasn’t bad however the overall company and head ups weren’t the best. The work environment was stressful which I get sales is competitive but I still think it could’ve been less toxic and stressful

Pros

Coworkers were pretty amazing for the most part

Cons

One tends to feel like just a number in the eyes of some of the head ups

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Fun place to work, amazing employee discount on products!

Sales Professional (Current Employee) - Oshawa, ON - 12 November 2022

Amazing place to work at, management at my location is awesome- manager and assistant manager actually want you to learn! Also very good employee discount on their jewellery and watches.

Pros

Employee discount, great management

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Was a great experience

Sales (Former Employee) - London, ON - 7 November 2022

I really liked working at Michael Hill. The customers where great. Most of the staff where very helpful. It does have slow times. It was one of my better experience

Pros

Bonuses

Cons

Slow seasons are very hard to sell

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Good pay and benefits at the right location

Assistant Manager (Current Employee) - Toronto, ON - 8 September 2022

Try applying for the larger stores to make the most of the commission structure. Be prepared to work 6 days at times and poor scheduling. Is a good company to work for as they take feedback from store level well

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Productive and fun place to work.

Assistant Manager (Current Employee) - Lethbridge, AB - 1 September 2022

I feel at home when I come to work , the workers are amazing! Brand new team, they are very welcoming and they treat their team right. I couldn’t be happier.

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Manager created a huge turn over and upper management knew it and did not solve the problem.

Sales Associate (Former Employee) - Park, MB - 16 July 2022

Stressful place to work. Goals were easy to meet with the right motivation. Hard to do a good job there.Sometimes, we waited until after store hour start time for the manager to show up to open the store. The only time the store reached it's goals while I worked there was when the Manager was away for three weeks and another Manager came in and taught us good selling skills.

Pros

discount on jewelry

Cons

Terrible leadership

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Not a great workplace

Sales Professional (Former Employee) - St. Catharines, ON - 25 May 2022

Not a good company to work for! Very stressful work environment. Lack of support from management. Employees would steal sales. High-school like drama that even management would participate in. Manager had clear favourites, and would often help them reach their target goals. Often made to feel small. Horrible training structure. Manager would gossip about other employees. High turnover.

Pros

Discount, the pay wasn’t to bad

Cons

Stressful, toxic work culture, favouritism

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Productive and Fun workplace

Sale Professional (Former Employee) - Halifax, NS - 19 May 2022

All the members are like a family. The working culture is great since everyone is caring for each other. A lot of good and informative training sessions. You can get good bonus based off your sales

Pros

Good salary, culture, work life balance

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Stressful

Sales Associate (Former Employee) - Grande Prairie, AB - 9 May 2022

Our manager was a sweet lady. Unfortunately I almost didn’t see her. I had very poor training on the floor almost nothing. Some coworkers were nice some snaky. I was happy to quit.

Pros

Good discount for employees

Cons

Lack of training

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Great people / Terrible company

Store Manager (Former Employee) - Canada - 7 May 2022

There's amazing people at the store level but upper management will do everything they can to save money. Including working their sales force to exhaustion and then cutting their bonuses

Pros

Travel once a year

Cons

Zero work life balance

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Stressful, and petty

Sales Professional (Former Employee) - Edmonton, AB - 27 April 2022

Toxic work environment, they preach to be positive and inclusive but aren’t, they act like they’re going to be there for you and train you well, but they don’t train you at all. Co workers steal your sales, etc. would not recommend to my worst enemy

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Poor work culture and toxic environment

Sales Manager (Current Employee) - Canada - 15 March 2022

Very toxic working atmosphere. No regard for mental well being of employees. Companies #1 value We Care well definitely not about their employees they only care about how much customer is spending.

Pros

Nothing

Cons

Company value we care is a joke they only care about how much money customer is spending

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Team environment

Manager (Former Employee) - Prince George, BC - 14 February 2022

Great job loved my time there work is actually little stressful at times very sales driven but a very happy place working with people that are shopping for that special piece

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Increase the payment rates for part time in Michael Hill

Office Administrator (Former Employee) - Winnipeg, MB - 26 January 2022

what you learned: improved my communication skills with customers in different culturemanagement: great management teamworkplace culture: open and friendlythe most enjoyable part of the job: nice colleagues and management team

Pros

flexible working hours

Cons

low payment for part time job

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Long hours, and horrible

Salesperson (Former Employee) - Richmond, BC - 12 January 2022

This is the worst job I have ever had. The work environment is toxic because all the coworkers argue. The management is useless, and does very little work. Don’t go to the management for help, because they wont help.

Pros

Good discount

Cons

Long hours No support Constant arguments

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Really good place to work - good work and personal life balance

Jewellery Consultant (Current Employee) - Fort McMurray, AB - 8 January 2022

The store is clean organized and well maintained the co workers work hard and Well together we are always being helped when not sure what to do etc

Pros

Nice people to work with

Cons

Lower salary than used to

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Not a staff friendly - it’s only about targets and making the sale for week / month.

Sales Associate (Former Employee) - Toronto, ON - 17 December 2021

Pay is very low compared to the amount of work pressure you are put through - the whole atmosphere becomes taxic with those targets - getting commissions. (Bonus) is made so difficult that by the time you make any money with the high tax deduction it’s just peanuts in your pocket. And the upper management don’t allow the regular staff move up - they want new faces and young people. Sad when they don’t value their good staff!

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