Grocery Clerk (Former Employee) – North York, ON – 22 May 2018
Metro is a decent place to work. It is not meant for a career because the pay is low but it's just like every other retail place. But the benefits are good and the job security is great since it has a union. You usually get the hours you ask for or deserve and management listens to you.
Some unreliable part-time or full-time employees who don't do much
Pharmacist (Current Employee) – Toronto – 16 June 2018
According to Daft’s (2014) symptoms of structural deficiencies, the pharmacy division is suffering from three symptoms; delayed decision-making, declines in employee performance, and great conflict. A series of recent issues that occurred are the cause of these symptoms and they are all in connection. Employees who work at store-level and the distribution centers are unionized and are protected. The agreement contract between the union and the organization has ended in October 2017, and the company has not reached an agreement to date. This delay in the decision has caused the union to conduct a vote to strike with 97% of employees in favor. A conflict that has diminished the morale of those who are in direct contact with customers. This type of environment may be incompatible with the pharmacy division and could pose a risk to its bottom-line. Another type of pressure posed on the pharmacy division is the minimum wage hike that was initiated this year, costing Metro around 45 to 50 million dollars this year (O’Kane, 2017), the organization plans to fight back by introducing automation and shortening business hours (Marowits, 2018)
There is a hierarchy of authority, a formal reporting system, rules and regulations, and the decisions are being made by top management alone which are then funneled down to the store level. As mentioned earlier, this structure has created a ‘backlog’ of decisions that needed to be made in a timely fashion.
Poor quality, little training, lonely workspace for employees
Seafood Clerk (Former Employee) – Toronto, ON – 2 March 2018
There is no sense of community at metro. No body cares about anybody else, not even the managers! One girl got fired because she just recently had permed her hair and she couldn't wear a hairnet for one shift. ONE! The next time she came to work she was fired... It wasn't like she was a bad employee either. The managers are cold and insensitive to people's issues, opinions, and feelings. Some customers are hard to handle but that goes with any job. In seafood, there is barely any training, only a few days, and during all those training days you are spoken to in a non-stop voice throughout the whole shift. Then you are left alone and expected to remember everything. The other employees are very nice but keep to themselves and there is no talking in the break room. None. There is an ugly uniform that everyone except the managers wear and if you are in deli or seafood you have must wear a hairnet too, which is understandable. Sometimes there are lots of customers and it takes awhile to pack up. If you stay after your shift, you get into trouble. It's just terrible. Steer clear of this place, it wrecks of unfairness.
J ai aimé travailler cher metro, car les journées de travaille ne sont pas pareille. La clientèle permet de stimuler les employés et même j irais jusqu'à dire qu'être été commis au sein de cette entreprise ma permis de grandir a la fois psychologiquement et physiquement.
Customer service/ supervisor (Former Employee) – Ajax, ON – 12 November 2017
The Ajax location has poor upper management. Not a good work environment. On top of that, there are very few hours available and low job security due to labour cuts (a Longo’s just opened up nearby). They expect too much for what they pay (minimum wage, even if you’re a supervisor on the customer service desk). And you pay union dues every month (about $30) but the union is basically useless. However, for the most part it’s just your basic retail job.
Department heads are usually flexible with scheduling
Cashier (Current Employee) – London, ON – 25 September 2017
The job can be flexible to your availability but most of the time it isn't. The hours are unstable for the most part between 0-80 a week if you're a student. You are now required to have smart serve to work as a cashier. and Union is absolutely useless.
Bakery Clerk (Current Employee) – Toronto, ON – 30 August 2017
The company needs to acknowledge its hardworking people. The amount of work required to complete in a short period of time is unreasonable. After a while it starts to build unnecessary stress. Low salary for the type of job and the physical strain.