Meridian Credit Union
Happiness score is 60 out of 100
3.7 out of 5 stars.
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Meridian Credit Union Employee Reviews

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Canada100 reviews

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3.7Work-life balance

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Serviced focused and not Adviced Focused

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I was a Licenced Financial Services Advisor and didn't find the job challenging. It was all about taking care of customers immediate needs instead of helping them with long term goal planning. The focus is on mortgages and GICs, nothing else. They don't own their own securities so very little customers with mutual funds. Mutial funds are owned by Credential Asset Management so you'll have a different scorecard and manager.They also don't own their own credit cards so you have no access to view the accounts, you just do the application and then it's handed off to Calabria. They have Advisor call customers for service requests and sitting at the front desk because they barely have staff. Not a challenging place to work, no room to grow. The systems are horrible, there is a different platform for every product. The people are really nice to work with.

Pros

Employee Mortgage Rate
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Not a good place to work

This place hires people who can’t get jobs in other places. There is basically a revolving door in HR so if you have an issue, good luck getting it solved AND them showing you any confidentiality. The CEO doesn’t even live in Ontario, the DVPs are out of touch and the branch managers are incompetent and try their best to keep you from getting promoted. The branches are open longer hours so expect to work every Saturday.
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Insights into Meridian Credit Union

Based on 11 survey responses
What people like
  • Time and location flexibility
Areas for improvement
  • Fair pay for job
  • Support from manager
  • Overall satisfaction

Benefits right away

Only good news is benefits Right away rest is the same harassing coaching and never enough.Manager is slime.Part time dead end job.I would rather be homeless..
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Very political

Simply refuse you if they don’t like you. Hold you back. there is a lack of transparency around promotions and other financial incentive decisions employees may feel like nothing they do will make a difference or be rewarded and the motivation drains away.
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Fun

great place to work. excellent goal planning. many opportunities for advancements Member focused goal planning excellent training lots of support!!
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Fantastic

This would depend on each branch, but my manager was amazing and fantastic. Everyone at the branch was. The company as a whole is great to work for. I would definitely recommend them

Pros

Amazing branch
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Terrible management & technology

Worst management I’ve ever had and embarrassing technology systems. No crm system even exists to manage clients and loan writing systems are terrible. Poor communication from management and did not handle things well throughout covid with lockdowns and supporting employees.

Pros

None

Cons

Technology systems, management, low pay
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Poor management

They do not live up to the culture and values they advertise. Management not experienced in leadership or interpersonal skills to be effective or empathetic.

Pros

Free banking

Cons

Toxic environment
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Excellent place to feel included.

This is a very inclusive workplace, making new employees feel very accepted. Onboarding training is very comprehensive and can be completed at own pace.

Pros

Work from home.

Cons

Start as contact position.
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Accomidating and supportive.

I've been with Meridian for nearlt 10 years and have worked at many different branches. Overall, the company culture is very positive and supportive. It's a great company that encourages and supports advancement.

Pros

Lots of little perks, also considerate of family obligations.

Cons

Working some Saturdays and evenings..
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Trying to be too much like a bank

Not the same as it was here years ago when the culture was truly employee and member focused. Too many gimmicky rate specials that can never lead to long term relationships with Members. Management has been gradually replaced with former bank management (ie TD) and that "results are the only thing that matters" mentality has overtaken Meridian. Unless you have been here for many many years, you don't really have much job security. They are trying to reduce staff and focus on digital banking.Really love dealing with most Members as they are true credit union clients but they too are seeing Meridian turning into a bank as well.Too much animosity and competition within the company (retail, wealth, business banking) all fighting over the same $ to make their scorecard look better for bonuses.

Pros

Great Member base to deal with

Cons

Turning into a Bank culture of sales and targets
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Stressful - Micro Managed

I can't believe the company let's VP get away with the things they do, not letting people employees leave a department for a better position, VP treating terribly by degrading and berating them to a point that they are in tear, VP is always trying to find something wrong as to find the great things and pointing them out.
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Contact center representative

Management is not the greatest, no development, no growth, no passion, disorganization, and no support. Mangers care for only what benefits them. The most demotivating environment to work in. Verbally abusive people on a regular day, and management doesnt care, they dont encouragement growth, education or development. She micromanaged and gaslight you.

Pros

Pay, and benefits

Cons

No work life balance, no development, no positive coaching, no consistency, dead end job
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Dead end

If you actually like not knowing where you sit every day, no advancement, and an operator that has no care or empathy for you, and you like part time, scatterred shifts...your set. Dead end like all call centers. Too small, too dirty, no way I would work there again. There is a reason it is only part time. Your stuck

Pros

Benefits right away

Cons

Germs, crowds, crammed, not knowing what pc or where you sit at everyday, and sitting in peoples stuff everywhere marking a fiction territory.!
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Fast paced, demanding but rewarding

A lot of ad hoc tasks gives you exposure to a lot of fantastic work and opportunities Management is knowledgeable and provides good mentoring Work life balance is a challenge Co-workers are great and provide a tremendous amount of support
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An established corporate culture seeking new markets

Meridian are a traditional Ontario Credit Union seeking to diversify their business model. As such there is an ongoing culture of process and business redesign as they migrate from traditional delivery models.
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Friendly and Member focused.

Meridian is focused on meeting the needs of their Members. Meridian is a company that takes responsability for making things right. Staff are always pleasat to speak with.
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Great work atmosphere!

Great benefits and company incentives but salary too low. Company does not offer permanent Full-time for Member Service Representatives. Not overly aggressive sales targets.-
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Great company that has the employee's and Member's backs

This company is a little bit slow to promote as it is smaller, however, they support their staff and their members. They are very ethical, always try to do the right thing and provide sa very comfortable work environment always supporting work life balance.
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Productive and fun place

Great place to work... excellent colleagues and manager. They had lunch and learn sessions which were very informative. Relaxed atmosphere, and a fun place to work.
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Just not a good environment to work - Branch Level

Management provided no support. Management had no integrity& no accountability. Division of time spent being on the front line (on cash) and actually being able to perform my Financial Service Rep responsibilities was not as indicated in Job description. Training is very limited at the Branch level. Nevertheless, one is expected to meet monthly/ yearly goals. Archaic computers and tools of the trade to to your job. Overall, just a bad experience.
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Overall rating

Based on 104 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.6 out of 5 stars for Culture

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