Menzies Aviation Employee Reviews for Passenger Service Agent

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1.0
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Managers overworked, unable to establish proper expectations
Passenger Service Department (Former Employee) –  Canada8 February 2019
Manager was very overworked and departments understaffed, leaving large gaps of miscommunications and misunderstanding. Human resorces lack support for onboarding, training, or scheduling organization with no essential items such as company emails or training structures were giving. No initial start time, end time or genetal day to day schedule was set out. The expectation was not clear as to personal time vs company time. Low work/life balance.

Employees were competent, helpful and informative, however almost daily issues with attendance. Due to the nature of the industry and business, higher than average compensation and occasional overtime available. Great for part time work around part time/online/summer post secondary education. Non management/supervisory possitions were unionized.

All factors leading to high turn over of staff, lowered morale, higher stress of current employees.
Pros
Higher than average pay, occasional overtime available
Cons
Constant split shifts, no scheduled shifts, lack of communication/genetal support, low work/life balance
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1.0
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Worst upper management
Passenger service supervisor (Former Employee) –  Toronto, ON21 December 2018
Upper management is the worst I have ever encountered in 20 years of aviation. Rude, incompetent, high strung and entirely incapable of dealing with stressful situations. Zero loyalty toward staff, total disregard for any issues raised and no inclination to rectify problems. They claim to promote, and expect teamwork however, that doesn't apply to upper management who resort to insults and bullying when operations go sideways. If you want to work long hours in a toxic environment with no recognition or assistance, and you enjoy mental and emotional trauma, this is the place for you.
Pros
None
Cons
Everything
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5.0
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Fast paced and exciting
Passenger Services Supervisor (Current Employee) –  Mount Hope, ON6 October 2018
Check in for flights, board passengers and everything else in between. Learn new and exciting things every day. Shift work can be difficult but overall worth it.
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5.0
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Loved this job !!
Passenger service agent (Former Employee) –  Bristol, NB10 June 2017
Favourite job of all time except every one going on holiday and I'm stuck in work but everyday was different variety of characters on a daily basis absolutely loved it , staff quite rude often speaking in their own language , management were brutal at times but nether the less i enjoyed going to work
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Overall rating

3.2
Based on 1,178 reviews
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3.0Work/Life Balance
2.8Salary/Benefits
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