Managers overworked, unable to establish proper expectations
Passenger Service Department (Former Employee) – Canada – 8 February 2019
Manager was very overworked and departments understaffed, leaving large gaps of miscommunications and misunderstanding. Human resorces lack support for onboarding, training, or scheduling organization with no essential items such as company emails or training structures were giving. No initial start time, end time or genetal day to day schedule was set out. The expectation was not clear as to personal time vs company time. Low work/life balance.
Employees were competent, helpful and informative, however almost daily issues with attendance. Due to the nature of the industry and business, higher than average compensation and occasional overtime available. Great for part time work around part time/online/summer post secondary education. Non management/supervisory possitions were unionized.
All factors leading to high turn over of staff, lowered morale, higher stress of current employees.
Higher than average pay, occasional overtime available
Constant split shifts, no scheduled shifts, lack of communication/genetal support, low work/life balance