Medcan Employee Reviews

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1.0
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poor managment
Sales Associate (Former Employee) –  Toronto, ON25 October 2019
Perks include access to physicians. Unfortunately, management doesn't do its job of leading and overseeing problem employees. Some very lazy people get away with doing very little. Not a good corporate culture. Patients complaining about an overly salesy environment.
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1.0
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Medcan, the revolving door
Maintenance Technician (Current Employee) –  Toronto, ON10 July 2019
Work tirelessly to never get ahead.
Have worked for many years with ever growing responsibilities with not one pay increase.
They slashed benefits, froze everyone's wage,
Place is a revolving door.

They would rather you quit after many years of service so they can hire someone new at a lower wage.

They have no care for they're employees.

Look somewhere else for employment!
Pros
Some nice people here
Cons
Management and executives are horrible
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2.0
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Poor Culture and Management
Client Services Coordinator (Current Employee) –  Toronto, ON15 May 2019
The culture is very poor; there is low moral, no positive environment. A lot of great people leave because of the environment, which shows those that leave, leave a toxic environment. High turn around rate, Higher management don't seem to pay attention to the culture.
Pros
Health care access
Cons
Poor salary
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5.0
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Learning Environment for newcomers
Human Resources Volunteer (Current Employee) –  Toronto, ON5 November 2018
To start with, the most amazing part of this company is it does not let you feel like you are a employee. Work is good and great seniors to guide. You feel you are in safe hands.
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3.0
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Needs more communication around the organization
Manager, Business Intelligence (Former Employee) –  150 York Street1 November 2018
A great service to promote and sell if you are passionate about health and benefits.

Advice to Management

Trust your employees to take on other roles and chances, reduce turnover of middle management - trust them more and their judgement.
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3.0
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Great colleagues - poor vision and management
Business Insights Manager (Former Employee) –  Toronto, ON12 September 2018
Very very very high turn-over in this company. I was there 8 months before being laid off and every single face had come in after my time...except for the select few in upper management. They pretend to care about employee NPS, but they don't. They don't value their employees at all.
Pros
Fitness training, annual health assessment
Cons
poor vision, poor management
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3.0
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good company to start in
sales (Former Employee) –  Toronto, ON31 May 2018
nearly impossible to climb the corporate latter here - salary is also low - so good place to start, but do not look to stay here unless you are content with a low wage job and no movement
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4.0
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Work schedule
Systems Engineer (Current Employee) –  Toronto, ON3 May 2018
A typical day starts off looking at alerts and going through security logs. Then go through helpdesk items and prioritizing for the day. Along with looking at helpdesk, we also look at what projects need attention and plan work accordingly.
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4.0
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good job
Client Service Specialist (Current Employee) –  Toronto, ON18 April 2018
I love my managers they are really great. The days are not too long. However, the job can become very repetitive. coworkers are amazing. I Would definitely recommend this job.
Pros
free food, good work culture
Cons
repetitive tasks
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4.0
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Good culture for young professionals
Client Service Specialist (Former Employee) –  Toronto, ON24 July 2017
A fun place to work for young professionals, frequent work parties and a social team. Not much room to grow in the organization unless you have a business degree.
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1.0
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Sales over patient care - stay away!!
client service (Current Employee) –  Toronto, ON6 December 2015
Management is more focused on $$$ and less on patient care. The amount of money a client spends dictates level of service.

Workload is crazy, no time for breaks or lunch. You will put in a lot of extra hours (unpaid) just to get your work done. Many wonderful and caring people have left the organization as a result.

Staff complain CONSTANTLY about the poor working environment, workload and stress but are too afraid to speak up. Very negative environment and a lot of unhappy people. Medcan likes staff who smile and say "YES" to everything, no matter the toll it takes on you.

Director in the patient support area does not listen or take concerns seriously. Very dismissive and will talk right over you. HR is distant and also does what they are told. No one is standing up for or helping staff.
Pros
Good benefits, bonus and some other nice perks
Cons
Long hours, high turnover, terrible people manager
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4.0
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Great company to work for
Marketing Associate (Former Employee) –  Toronto, ON20 May 2015
Great management team. A lot of exposure to many different aspects of the business. Opportunity to learn and grow within the organization. Great work life balance.
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3.0
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Interesting work culture
MedicalClient Service Coordinator (Former Employee) –  Toronto, ON22 March 2015
It is an American owned company. The client service coordinators seem to do the Lion's share of the work for the physicians. The management was like working with "Mean Girls" and the wages and hours where laughable considering the amount of work they did and the cost patients paid for the services. The wage per hour needed to be double for how much responsibility the client service coordinators had and the extra hour per day they were forced to work is completely unfair. Also, expect non existing lunch breaks because of the HUGE work loads. The doctors, nurses and techs are very good though, and you do get what you pay for as a client.
Pros
you learn ALOT about the medical field very quickly
Cons
wages, hours, work load, social inner office politics
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5.0
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New experience in Medical industry.
Team Lead (Former Employee) –  Toronto, ON5 November 2013
Dealing very Professional people.

Expanded my horizon in dealing with External Customers ( Patients ) and internal customers ( Doctors and Nurses and Administrators as well as Executives )

High class environment, compassionate people it was very appealing to me.
It was a six month contract position.Very educational and gained lot of knowledge.

Team playing was very important and it was much my style of atomsphere.
Pros
lot of different departmental meetings with exchange of different types of knowledge.
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3.0
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Good Preventative Medicine Clinic
Product Coordinator (Acting Product Manager) (Current Employee) –  Toronto, ON3 February 2013
Very dynamic environment with an emphasis on providing patients with excellent customer service through their cutting edge preventative services while focusing on growing the business.
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Overall rating

3.0
Based on 17 reviews
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3.3Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
2.8Management
3.3Culture

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