Medavie Blue Cross Employee Reviews

Getting close to my one year at the contact centre. It is pretty intense being in the call center, you need to be knowledgeable in a broad range of company policies. It’s a lot to learn and no time to read over the material in between calls. As much as my trainers prepared me with all the tools to succeed. In reality training starts the first day you start taking calls.You learn a lot from trial and error.When you work remotely and you have a question, you need to reach out to our MES department, you may need to wait on hold for a bit before they can help you. They are all very professional and knowledgeable.They finally opened a chat for questions, the response time is quick and the process is less intimidating. This is a small price to pay for the convenience and opportunity to work remotely.The company encourages you to come in and work from the office anytime if you need extra support.My Team Leader is amazing and and super supportive. I agree working at the call Center can be very stressful but once you have been there for 1 year and your quality Scores are minimum 85% you can start thinking about moving on to another position outside of the call center.I am excited for future opportunities and creating a career path here at Medavie. All my co-workers are genuinely good people.It also a great feeling helping members everyday with such important issues.

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Stay away

Emergency Medical Dispatcher (Current Employee) - Dartmouth, NS - 6 June 2023

Was once a fun and challenging place to work, but that was oh so long ago…If you hate yourself and would like almost guaranteed ptsd only to be put off work and forgotten about by your employer. This is the place for you. If you enjoy working long hours, missing special occasions and holidays with your family. This is the place for you.If you enjoy working a permanent full time position while getting denied vacation and bank time off requests because your employer lets their casual and temporary employees make their own schedule. This is the place for you.If you like having great health care benefits only to be threatened to have them removed by your employer likely when you most need them. This is the place for you.If you like taking pride in committing half your lifetime to a profession only to have the standards for employment be basically erased for staffing purposes and be slowly and quietly replaced by a cheaper and more readily available option. This is the place for you.In short, if you enjoy working in a toxic, life shortening and unappreciated environment. This is the place for you.

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Insights into Medavie Blue Cross

Based on 47 survey responses

What people like

Inclusive work environment
Feeling of personal appreciation
Supportive environment

An excellent company that fosters collaboration, innovation, and creativity

Social Media Lead (Current Employee) - Halifax, NS - 17 April 2023

I have been working at Medavie Blue Cross for 9 months now, and I can confidently say that the organization is a great place to work.One thing that sets Medavie Blue Cross apart is the leadership's trust in its employees—the company culture values autonomy and accountability, and employees are given the freedom to take ownership of their work. This trust empowers us to take risks and try new things, which leads to a more dynamic and innovative work environment.Also, career growth is a significant priority at Medavie Blue Cross, which is very important to someone like me who is eager to continue growing in my career. The company invests in its employees' professional development and provides ample opportunities for learning and growth. From on-the-job training to career development programs, employees are encouraged to develop their skills and advance their careers within the company.Overall, they value their employees and provide an excellent work environment, exciting projects, and opportunities for career growth. I would highly recommend this company to anyone looking for a fulfilling career.

Pros

Supportive leadership, DEI is a priority for the entire organization, they invest in their employees, they have fully embraced a hybrid work model.

Cons

Some projects take longer than expected/they should.

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Best job I've ever had

Distribution Agent (Current Employee) - Moncton - 14 April 2023

The environment is calm and the office has an open concept, both coworkers and superiors are very supportive. In my experience, superiors strive to deliver criticism in a caring manner to help you improve, they're very observant, and are therefore quick to give recognition, and check in with you everyday to see if you're good or need help. The procedures/tasks are very monotonous, which I enjoy since there's a clear a task, however they still grant variety so that you're not stuck in a loop. The job comes with many benefits, such as insurance, bonuses, vacation, and advancement oppurtunity. The few cons I've noticed is the occasional feeling of being stuck in a loop, sore back and eyes from sitting all day and looking at a screen, and the process of getting the job was tedious, however I stand by this being the best job I've ever had and though it's hard at times, I consider it worth it.

Pros

Benefits, advancement oppurtunity, supportive coworkers/superiors, clear purporse, calm environment, choice of hours

Cons

Monotony, sore eyes and back/muscles (from screens and lack of movement), job application process

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Fast paced, flexible working arrangements

Quality Assurance Analyst (Current Employee) - Moncton, NB - 2 April 2023

Great company to work for with clearly stated and lived up to values. I personally couldn't ask for a nicer and more supportive management, as well as the technology, tools and advices I am provided since day one.

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Excellent

Claims Adjuster (Current Employee) - Toronto, ON - 3 March 2023

Fantastic company to work for. Employees are treated wonderfully. Very happy to have joined this company. Fantastic values. Excellent work/life balance.

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Very good company, employer paid benefits and free parking. On major bus route.

CLAIMS ANALYST - Full Time Position (Former Employee) - Dartmouth, NS - 26 February 2023

Workplace culture has changed drastically since the Covid-19 PANDEMIC, most employees now Work From Home. Much less social and community feel than previously.

Pros

Free benefits plan, sponsored fitness programs, personal computer purchase loans.

Cons

Call centre mentality.

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Lots of perks and work life balance is great

Auditor (Current Employee) - Remote - 10 February 2023

It’s a great place to work. There’s so many perks (free benefits, RRSP, pension, etc) and a ton of options for moving around internally. Always focused on your growth and skill sets.

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Great job...in theory

Customer Service Representative (Current Employee) - Dartmouth, NS - 6 February 2023

I have been with Medavie Blue Cross for less than five but more than 2 years, and i have strong feelings about the contact center. Although it is more money than I have made at other jobs, the amount of workload that is expected out of the CSRs is too much, and then you hear about how the pay is far below industry standards. They go on and on about MENTAL HEALTH! But the job itself and what is required of you will destroy your mental health. Worst of all, you can't vent to any co-workers/management/senior agents because you are only supposed to love every aspect of the job and hate nothing. The call volume is non-stop, and adherence is hard to keep when you have zero time to breathe. You are given 8 sick days, but if you go past 3 or 4, you will be considered a problem employee. They really shove it down your throat that being present on the phone is important above all else. They send metrics emails daily along with everyone else's numbers (adherence, number of calls taken, not ready aux) so in case you are having a hard time in life, you can start obsessing about how much worse you may be compared to other complete robots you work with who have perfect numbers all the time.The team leads are all over the place. I have had 3 team leads in a matter of 2 years. 2 of them micromanage a lot and only reach out to you to provide criticism, and the other one didn't check in about anything and didn't respond to any emails I sent them about anything. If you have to go into a Not Ready code to breathe and take a break from talking non-stop for a bit, withing 3 mins you will -

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toxic work environment

paramedic (Current Employee) - Nova Scotia - 16 January 2023

worked 25 yrs in ems and by far this is the worst. Management/Supervisor have no actual Management experience prompted within and nor base on skill. Not proactive more reactive only thing they know how to do is beat down workforce with intimidation and punishment.

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Jobs at Medavie Blue Cross

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Employee Health & Wellness Consultant

Bilingual Agent Inquiry Representative

Public Safety Communications Officer

Charlottetown, PE

3 days ago

Benefits

Customer Service Representative (Current Employee) - Montréal, QC - 21 December 2022

The work environment is very helpful and resourceful. I enjoy my colleagues and the support from my superiors as well. The work load does become heavier at times because of the many clients we have to assist per day. The benefits (insurance & schedule flexibility) are really great and you get to work from home and/or occasionally at the office.

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You are just a number if you work for this company nothing more

ANALYSTE AUX RÈGLEMENTS (santé/dentaire) (Former Employee) - Montréal, QC - 30 November 2022

I was there for 13 years they did everything to lay me off the last 3 years because they wanted to get rid of all the employee who had the old retirement plan and they did a good job of it. Many were laid off for no valid reasons including me after 13 years. They do not care about their employees.

Pros

Nothing

Cons

The management

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Best place I have ever worked and I am 55 yrs old

Administrator (Current Employee) - Moncton, NB - 29 November 2022

I love my job amazing company to work for. Very team oriented, excellent management. Great coworkers. Work from home. Awesome benefits mostly paid by company, pension plan.

Pros

Hsa, Pwa, 8 sick days paid, 3 wellness days paid, yearly bonus

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Fast paced

Customer Service Representative (Former Employee) - Remote - 8 November 2022

Fast paced and micro managed in training they tell you there will be green time to do follow ups. False it’s back to back calls almost no time for follow ups

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Best management, best workplace, less pay

Claims Analyst (Current Employee) - Ontario - 20 October 2022

My overall experience is good till now. I would definitely recommend anybody for the job. Just the issue is pay. They pay less as per my expectations and need. That is the only thing that bring me to the idea of changing job.

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Customer Service

Customer Service Representative (Current Employee) - Halifax, NS - 12 October 2022

The correspondance with recruiters and managers was very amicable, related and friendly. Described job duties and what would be required before offering rôle.

Pros

Benefits

Cons

not sure yet

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Fast paced work

Customer Service Representative (Former Employee) - Fredericton, NB - 9 October 2022

Lots of goals to meet but you have the support you need! The interview process was very fast and they got back to me very quickly. Overall a good experience. Room for growth in the organization.

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Very disorganized in their hiring process

Disability Case Manager (Current Employee) - Montréal, QC - 16 September 2022

I have found them to be very disorganized in hiring and in managing the workload. They are not great at building self esteem which is important for motivation.

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stressful.

Bilingual Customer Service Representative (Former Employee) - Remote - 2 September 2022

I was told my training would be 8-10 weeks and ended up only being 2 weeks. Some TL’s after training do not check up on you, you’re just expected to dive into taking calls right away. The department I was in was for IRCC which is a pretty big deal and they did not mention that prior to my hire. This job isn’t for people that are younger than 30.

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Love the company culture

Business Analyst (Current Employee) - Moncton, NB - 3 August 2022

The organization really gives value to work-life balance and mental health. I love working in this company and the people. Management values each and everyone's career path and happiness within the company and they will support you where you want to go (ie. which area, what role, etc..)

Pros

100% free health, dental, vision, and travel insurance benefits

Cons

lower rate offering if you don't know how much you are worth

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Poor leadership and management. Partially syndicated -hard at times to be productive. Some department are really poorly managed and some are great!

Analyst (Former Employee) - Montréal, QC - 24 May 2022

Please note that this is a non profit organisation so pay is according, one of the lowest in the industry! Managers in Montreal office are not all qualified and not actually very good at their job! VERY SLOW PACE, employees had the time to color their mandalas in admin -a first for everything!! If you are lazy and don't really like to work, this is for you, you might even end up as a manager after a few years due to union!! Lol!!