Medavie Blue Cross
Happiness score is 57 out of 100
3.4 out of 5 stars.
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Medavie Blue Cross Employee Reviews

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3.6Work-life balance

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Good culture, goals not clearly defined

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The overall culture is positive and relaxed. Good work life balance. Goals for my department are not communicated clearly however they are relaxed about performance regardless.
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Entreprise agréable mais complétement désorganisée

Beaucoup de stress lié au manque d'organisation dans la compagnie. Les équipes travaillent en silo. Par contre il y a super esprit d'entreprise ou l'entraide est de mise.Les salaires sont relativement faible comparés à ce qui est pratiqué chez des concurrents ce qui fait que le turnover est assez important. Les assurances offertes aux employés sont très bonnes par contre.Les bons employés sont souvent forcés de partir ailleurs...

Pros

régime assurance collectif 100% employeur

Cons

faible salaire
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Insights into Medavie Blue Cross

Based on 19 survey responses
What people like
  • Supportive environment
  • Feeling of personal appreciation
  • Inclusive work environment
Areas for improvement
  • Fair pay for job
  • Support from manager
  • Energizing work tasks

Ma plus mauvaise expérience de travail

Employé au paiement des réclamations, il y a eu de trèes grosses disparités entre ce qui m'a été promi et ce qui était effectif. Tout d'abord ils vous disent que vous ne payez pas vos assurances, ce qui est faux. À cela s'ajoute plein de déductions ce qui fait que votre salaire est ridiculement bas et que négocier une augmentation est impossible. On vous fait miroter un boni que peu obtiennent au final car la performance demandée est presque impossible à atteindre.Aucune ambiance de travail car dès que vous proposez une activité on vous répond qu'il n'y a pas de budget pour ca.Les gestionnaires sont de vrais incompétents et racontent n'importe quoi.Et pour couronner le tout on vous impose de faire des heures supplémentaires pendant le temps des fêtes.

Pros

Éventuellement le télétravail mais toutes les compagnies le proposent maintenant

Cons

Le salaire, la gestion, boni inexistant, pas de culture d'entreprise. Environnement très stressant.
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Bon endroit pour travailler

On apprend vraiment beaucoup au sein de La Croix Bleue Medavie. Une entreprise bien structurée surtout au niveau de la formation des employés et des possibilités d’avancement au sein de l’entreprise. Le seul bémol est le salaire qui n’est pas compétitif

Pros

Possibilité d’avancement

Cons

Salaire non compétitif
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Underpaid, undervalued.

They pay way below industry average. Every department is a complete mess, no direction, systems are outdated. Silos silos silos. Nobody takes accountability. Expected to work overtime to make up for the constant short staff due to people leaving for the very above reasons. They are fake.
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Collègues très coopératifs, charge de travail lourde

Beaucoup de critères d'évaluation à respecter. Technologie déficiente.
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Good job, not full time hours

Medavie blue cross was a terrific place to work. I felt like i belonged there. My colleagues and supervisor were both amazing. Unfortunately the full time schedule worked out to be around 36 hours per week which was just far to little for me so for that reason only i had to move on.

Pros

Comfortable work environment

Cons

to short shifts
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I will only share what was positive

Fantastic Health Benefits, but read the fine print. Department heads are glorified customer service agents with a lot of heart but no management skills.
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Stressant et mal organisé

La durée et contenu de la formation ne suffit pas pour te préparer à la réalité de la prise d'appels. Les multiples bases de données sont primitives, lentes et instables, rendant la recherche d'informations pénible. Peu de support aux agents et stressant. Salaire très peu compétitif pour un emploi similaire (avec un mal de tête en moins). Beaucoup de gens quittent après quelques mois ou quelques semaines.

Pros

Assurances
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Great people

People are great and accommodating. Things change lots. Lots of room to move around. Things have changed lots since covid though. Moral is down a bit now.
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Good benefits, office structure

It was overall a good experience, company culture lacked a bit , but benefits are great and pay is fair. Hours are great no weekends 9-5, flexible, opportunity for growth or department to transfer.

Pros

Good benefits

Cons

Company culture
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Great place to work

This organization has done an amazing job throughout the pandemic in supporting employees and keeping people safe. Was happy to see the company adopt a vaccination policy.
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Vraiment une expérience stressante

Pas très bonne stratêgie de formation. Pas assez de temps pour se sentir prêt à prendre des appels et a se sentir confirtable ou aller chercher l'information. Ils te poussent beaucoup avec la grille d'évaluations ( vraiment stressante) . On dirait qu'ils te poussent à sauter dans l'eau sans gillet de sauvetage. Très mauvaise expérience et salaire très bas pour tout ce que tu dois apprendre et donner comme service. Ce ne pas pour rien que personne reste.

Pros

Assurances

Cons

Pas assez de temps pour la formation / beaucoup de matière a apprendre dans peu de temps
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Expérience horrible

Il s'agit de ma plus mauvaise expérience de travail au Québec.Contrat collectif excellent, c'est la seule chose de positive.Tous les employés dans mon service étaient en dépression et quitte. Certains après 5 semaines de formation, quittent au bout d'une semaine, même pas le temps d'apprendre le prénom des nouveaux.Beaucoup de pression sur la charge de travail et productivité, salaire très bas, et syndicat donc pas de négociation possible.Ambiance catastrophique, j'ai fini par une dépression la première fois de ma vie, poussé par tout mon entourage j'ai du quitter pour mon moral. En un an, j'étais un "ancien" tellement le roulement d'employé était élevé.Promesse a l'embauche de pas mal de choses non respectées au final, comme la formation LOMA payée par l'entreprise, pendant un an je me suis battue pour l'avoir et impossible j'ai du renoncer. Heureusement que j'avais un bon superviseur qui faisait de son mieux, lui même dépité par l'ambiance et le contrat peu avantageux .Vous allez connaître la définition d'esclavage moderne.
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Not a good experience

There is high turnover and low morale in the underwriting department. The manager is unempathetic, manipulative and constantly shows favouritism. He has a complete disregard for work-life balance.
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No Communication/Unfair Treatment

There is no communication what-so ever from Team Leaders. Most times employees are left to figure things out on their own and then get questioned on why they didn't come to the Team Leads in the first place. S**t flows down hill for sure and its always the bottom feeders that are the problem. No one ever takes responsibility.The salary is also very low and raises are a joke.
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productive workplace with a fast pace service minded active call volume

10hr days-14 hr nights... fast pace and challenging, Covid-19 made it a fast learning and changing environment, but management ;( that i was a part of) had the skills and information to keep staff up to date as much as things could with ever changing conditions. Work place culture had it's own stress level but then the staff are seasoned people and we found ways to de-stress in our own ways. hardest part of job was the technology that is not always working to its full protentional. The most enjoyable has always been the people we serve, and knowing you helped so many people in a time of deep need.

Pros

satisfying career, the people we work with and meet, benefits and pay.

Cons

stressful times, Ptsd, technology, politics.
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Amazing company to work for!

I love Medavie Blue Cross. I have a great experience so far, very supportive management and a great team! Everyone is so helpful. Strongly recommend!.
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Terrible company to work for

My two years with the contact center were awful. Unless you have been there for 5+ years you will be stuck on a late shift, don’t listen when they say otherwise. They will also change your shifts without discussing it with you, work life balance is NOT something they care about. You will be expected to help customers with things you are not trained on and management couldn’t be bothered to take you off the phone for 1 hour to give you proper training on all the new things being thrown at you. Even though they give you sick days, you will be in trouble for using even one. The bonus structure has always been unrealistic but after changes made in the summer, it is now completely unobtainable, unless you are a robot. My mental health has never been worse in my life than when I worked here and many of my coworkers were feeling the same way. You are also not allowed to apply for other jobs within the company, and if you do your resume will not be considered. I have heard wonderful things about working in other departments but I absolutely do not recommend applying for a job in the contact center.

Pros

Benefits

Cons

Stressful environment, unrealistic expectations
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Worst Employer I've Had

This job is by far the worst I've ever had. They are borderline abusive towards their employees. They continue to change the job and the expectation without compensation. In recent months they've made it incredibly difficult to perform the job to their impossible standards, and meet bonus requirements. Over a dozen people have quit in the past 3 months, with many more to come. You would be extremely hard pressed to find someone in the contact center who enjoys their job at this point. The only thing keeping most from leaving is the salary to start somewhere new is much lower than what you start at here. I wouldn't suggest this job to my worst enemy. Not even your schedule is safe, as they say you get one shift, then decide to change it on a whim (giving you a weeks notice to amend your life to fit their agenda). They believe that they own you, akd will treat you worse than a stray pet.
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Amazing coworkers, not so great management and expectations

Coworkers are very helpful, friendly and supportive. Management/team leads nitpick every little thing that they can to keep you from passing your probation period, and they will extend your probation period for any little thing. Not to mention, they can also put you back on probation if they think that you’re not “meeting expectations” - as mentioned above, they’re expectations are very high. They communicate everything via email, no matter how big or small news they are - totally unprofessional. You have a set amount of sick days per year, but you’re not really entitled to use them unless you can “prove” to them that you were “really” sick. No support from team leads or management here. They will shove the employee help line down your throat for any given reason.

Pros

No weekends

Cons

High volumes, high expectations, can’t use your sick days when you need them, no support
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Overall rating

Based on 107 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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