Customer Service Representative (Former Employee) – Mississauga, ON – 19 December 2018
Helped clients with their MasterCard bills. Everyone worked all shifts. They ended up laying everyone off as this centre was not very busy. They didn’t provide free lunches at any time and it was a very quiet wirk place
They left you alone to do your work unless you needed help. They gave very extensive training
fraud analyst/ customer service specialist (Current Employee) – Ottawa, ON – 24 July 2018
it’s wasn’t just a work place for me i learned a lot with the management team , worked with great tools , exposed with multiple customers . i had to adapt to their mood while keeping my a positive attitude to resolve their queries ! wonderfull experiences , amazing training class ..... reason for leaving : relocation
Call Centre Agent (Former Employee) – BMO Contact Centre, Mississauga – 7 September 2017
BMO contact centre supporting Mastercard was an excellent work experience. Team Leaders were supportive and informative in a fast paced environment. Negatively were the high if not unreasonable expectations of some consumers.
Customer Service Representative (Former Employee) – Ottawa, ON – 14 December 2016
Good place to start off but when they moved to the other side of town I decided that the commute would be too long for me... Nice friendly work force but like any time dealing with the public, you got some hectic phone calls.
very diverse workig place (many nationalities, many cultures and languages)
Relationship Manager, Global Initiatives, (Former Employee) – Brussels, ON – 2 April 2016
Very diverse working place. I also had the privilege to work for new business lines: such as the Government and Public Sector and Global Merchants, expanding new categories for additional card payment projects.
Director of Finance, Canada Finance, NAM (Current Employee) – Toronto, ON – 23 March 2016
Intelligent, hard working staff - result driven. Fast paced environment. Exciting industry. You will be involved in challenging projects. "A multi-cultural work environment that values ideas, rewards initiative, and encourages involvement not only in the workplace but also in community and global causes."
Fast paced environment takes a toll on work life balance
Agente (Current Employee) – montreal – 5 July 2015
Working in a call center was not what i expected but i honestly can say that i did enjoy it. During a day work you typically can reveice up to 60 calls on a busy day which can be overwhelming at first. However once you learn the way of the land its a piece of cake. Anyone with a good customer service can do a good job. However you do have sale targets which can be stessful at time. If you are lagging behind in the sale managment do support you and give you various tools to help you reach your goal.
excellent management and support benefits are also pretty good.