Mastercard
Mastercard Employee Reviews
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Nice place
⦁ Scheduled meetings and JAD sessions with managers and end-users in order to understand client's needs and expectations as it relates to the overall goals and objectives of the project.
⦁ Demonstrated regular presentations and communications (verbal and written) with executive leadership and senior management.
⦁ Acted as liaison between business units and IT development teams in design phase
⦁ Translated business requirements into functional requirements for Technology team to design
⦁ Worked in IT systems analysis, business area analysis, business process reengineering, and associated method and processes.
⦁ Demonstrated regular presentations and communications (verbal and written) with executive leadership and senior management.
⦁ Acted as liaison between business units and IT development teams in design phase
⦁ Translated business requirements into functional requirements for Technology team to design
⦁ Worked in IT systems analysis, business area analysis, business process reengineering, and associated method and processes.
Repetitive but consistent
Very consistent place to work paycheque wise, however I am not sure if the mental stress is worth it since the company is only paying minimum wage for banking services and it does not suffice the mental distress a customer can put one through.
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Was a 24/7 operation
Helped clients with their MasterCard bills. Everyone worked all shifts. They ended up laying everyone off as this centre was not very busy. They didn’t provide free lunches at any time and it was a very quiet wirk place
Pros
They left you alone to do your work unless you needed help. They gave very extensive training
Cons
There was no room for advancement
Stepping stone for beginers..
This is a good place for entry level customer service positions. It has a lot of learning potential - both dealing with external customers and internal superiors/co-workers and management.
Downside of working here is - noisy environment and very compact seating arrangement. You always feel like being suffocated.
Downside of working here is - noisy environment and very compact seating arrangement. You always feel like being suffocated.
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best work environment
it’s wasn’t just a work place for me
i learned a lot with the management team , worked with great tools , exposed with multiple customers . i had to adapt to their mood while keeping my a positive attitude to resolve their queries ! wonderfull experiences , amazing training class ..... reason for leaving : relocation
i learned a lot with the management team , worked with great tools , exposed with multiple customers . i had to adapt to their mood while keeping my a positive attitude to resolve their queries ! wonderfull experiences , amazing training class ..... reason for leaving : relocation
Pros
free lunches
Cons
10Hours
nice place to work
I enjoyed working there, the call center environment was a fun challenging experience. Kitchens on each floor, great Security and Facilities staff in a bright and clean building.
Pros
Brand new building, greatt benefits, mostly nice people
Cons
Far from home
Private
Good place to start off but when they moved to the other side of town I decided that the commute would be too long for me... Nice friendly work force but like any time dealing with the public, you got some hectic phone calls.
Pros
The People
Cons
The People
very diverse workig place (many nationalities, many cultures and languages)
Very diverse working place. I also had the privilege to work for new business lines: such as the Government and Public Sector and Global Merchants, expanding new categories for additional card payment projects.
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