Mastercard
Mastercard Employee Reviews
Found 26 reviews matching the search See all 499 reviews
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Was a 24/7 operation
Customer Service Representative (Former Employee) – Mississauga, ON – 19 December 2018
Helped clients with their MasterCard bills. Everyone worked all shifts. They ended up laying everyone off as this centre was not very busy. They didn’t provide free lunches at any time and it was a very quiet wirk place
Pros
They left you alone to do your work unless you needed help. They gave very extensive training
Cons
There was no room for advancement
Stepping stone for beginers..
Joint Recovery Process Specialist (Former Employee) – Etobicoke, ON – 29 September 2018
This is a good place for entry level customer service positions. It has a lot of learning potential - both dealing with external customers and internal superiors/co-workers and management.
Downside of working here is - noisy environment and very compact seating arrangement. You always feel like being suffocated.
Downside of working here is - noisy environment and very compact seating arrangement. You always feel like being suffocated.
best work environment
fraud analyst/ customer service specialist (Current Employee) – Ottawa, ON – 24 July 2018
it’s wasn’t just a work place for me
i learned a lot with the management team , worked with great tools , exposed with multiple customers . i had to adapt to their mood while keeping my a positive attitude to resolve their queries ! wonderfull experiences , amazing training class ..... reason for leaving : relocation
i learned a lot with the management team , worked with great tools , exposed with multiple customers . i had to adapt to their mood while keeping my a positive attitude to resolve their queries ! wonderfull experiences , amazing training class ..... reason for leaving : relocation
Pros
free lunches
Cons
10Hours
High Stress
President Choice Financial (Former Employee) – Toronto, ON – 7 March 2018
extremely high sales targets and management which did not provide effective coaching. In this role, everything is learned from trial and error. However, the compensation is at par with work put in.
supportive team environment
Call Centre Agent (Former Employee) – BMO Contact Centre, Mississauga – 7 September 2017
BMO contact centre supporting Mastercard was an excellent work experience. Team Leaders were supportive and informative in a fast paced environment. Negatively were the high if not unreasonable expectations of some consumers.
Great company to experience
Customer Service Specialist (Current Employee) – Toronto, ON – 12 August 2017
Working with BMO, is a match made in heaven for work life balance. Great workplace culture and immense room for growth. Great individuals to work with.
Pros
Flex shifts
Cons
Long commute from Toronto GTA
Fun place to work, comradary
Call Centre Agent (Former Employee) – Winnipeg, MB – 28 June 2017
During down times we got to know our fellow employees. The staff were fair and helpful. Great lunch room. No place to park though, otherwise a clean healthy environment
Pros
Bonus
Cons
Job ended after 6 months
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Inbound Customer Service Representative (Former Employee) – meadowvale ontario – 16 January 2017
I enjoyed working there, the call center environment was a fun challenging experience. Kitchens on each floor, great Security and Facilities staff in a bright and clean building.
Pros
Brand new building, greatt benefits, mostly nice people
Cons
Far from home
Private
Customer Service Representative (Former Employee) – Ottawa, ON – 14 December 2016
Good place to start off but when they moved to the other side of town I decided that the commute would be too long for me... Nice friendly work force but like any time dealing with the public, you got some hectic phone calls.
Pros
The People
Cons
The People
very diverse workig place (many nationalities, many cultures and languages)
Relationship Manager, Global Initiatives, (Former Employee) – Brussels, ON – 2 April 2016
Very diverse working place. I also had the privilege to work for new business lines: such as the Government and Public Sector and Global Merchants, expanding new categories for additional card payment projects.
Great company and people
Director of Finance, Canada Finance, NAM (Current Employee) – Toronto, ON – 23 March 2016
Intelligent, hard working staff - result driven. Fast paced environment. Exciting industry. You will be involved in challenging projects. "A multi-cultural work environment that values ideas, rewards initiative, and encourages involvement not only in the workplace but also in community and global causes."
Pros
People, benefits
Cons
Fast paced environment takes a toll on work life balance
Good salary, fun co-workers fast pace and target oriented
Sales Team Manager (Former Employee) – Vancouver, BC – 11 February 2016
a good communication with the customers/clients before sales
businees with a couple of multi-billion financial institutions
flexible schedule
businees with a couple of multi-billion financial institutions
flexible schedule
Call center experience
Agente (Current Employee) – montreal – 5 July 2015
Working in a call center was not what i expected but i honestly can say that i did enjoy it. During a day work you typically can reveice up to 60 calls on a busy day which can be overwhelming at first. However once you learn the way of the land its a piece of cake. Anyone with a good customer service can do a good job. However you do have sale targets which can be stessful at time. If you are lagging behind in the sale managment do support you and give you various tools to help you reach your goal.
Pros
excellent management and support benefits are also pretty good.
Cons
can be stressfu
Changes in the company have been to the detriment of the environment
Card Service Agent (Former Employee) – Calgary, AB – 14 April 2015
Team morale has declined noticeably within the past couple of years. It is no longer a fun place to work. The customer contact is great, but that is no longer the priority.
Good place to work
Operations and Technology Manager (Former Employee) – Toronto, ON – 30 March 2015
Great people to work with, unbelievable amount of talent to surround yourself with, however, it was fairly compartmentalized in certain areas, so advancement within some verticals was difficult.