Mastercard
supportive team environment
Call Centre Agent (Former Employee) – BMO Contact Centre, Mississauga – 7 September 2017
BMO contact centre supporting Mastercard was an excellent work experience. Team Leaders were supportive and informative in a fast paced environment. Negatively were the high if not unreasonable expectations of some consumers.
nice place to work
Inbound Customer Service Representative (Former Employee) – meadowvale ontario – 16 January 2017
I enjoyed working there, the call center environment was a fun challenging experience. Kitchens on each floor, great Security and Facilities staff in a bright and clean building.
Pros
Brand new building, greatt benefits, mostly nice people
Cons
Far from home
Private
Customer Service Representative (Former Employee) – Ottawa, ON – 14 December 2016
Good place to start off but when they moved to the other side of town I decided that the commute would be too long for me... Nice friendly work force but like any time dealing with the public, you got some hectic phone calls.
Pros
The People
Cons
The People
very diverse workig place (many nationalities, many cultures and languages)
Relationship Manager, Global Initiatives, (Former Employee) – Brussels, ON – 2 April 2016
Very diverse working place. I also had the privilege to work for new business lines: such as the Government and Public Sector and Global Merchants, expanding new categories for additional card payment projects.
Great company and people
Director of Finance, Canada Finance, NAM (Current Employee) – Toronto, ON – 23 March 2016
Intelligent, hard working staff - result driven. Fast paced environment. Exciting industry. You will be involved in challenging projects. "A multi-cultural work environment that values ideas, rewards initiative, and encourages involvement not only in the workplace but also in community and global causes."
Pros
People, benefits
Cons
Fast paced environment takes a toll on work life balance
Good salary, fun co-workers fast pace and target oriented
Sales Team Manager (Former Employee) – Vancouver, BC – 11 February 2016
a good communication with the customers/clients before sales
businees with a couple of multi-billion financial institutions
flexible schedule
businees with a couple of multi-billion financial institutions
flexible schedule
Changes in the company have been to the detriment of the environment
Card Service Agent (Former Employee) – Calgary, AB – 14 April 2015
Team morale has declined noticeably within the past couple of years. It is no longer a fun place to work. The customer contact is great, but that is no longer the priority.
Good place to work
Operations and Technology Manager (Former Employee) – Toronto, ON – 30 March 2015
Great people to work with, unbelievable amount of talent to surround yourself with, however, it was fairly compartmentalized in certain areas, so advancement within some verticals was difficult.
Journée de travail typique
Représentante centre contact clientèle (Former Employee) – Montréal – 26 March 2014
- Répondre aux téléphone et résoudre les problèmes concernant leurs transactions et relevés de carte de crédit- Assurer un service personnalisé qui répond aux besoins des clients
- Informer et conseiller les clients concernant leur carte de crédit
- Informer et conseiller les clients concernant leur carte de crédit
Pros
Avoir un client heureux et satisfait à la fin de l'appel, avoir l'impression mission accomplie
Cons
Horaire changeant à tous les jours
inbound call center
Customer Service Representative (Former Employee) – Bridgewater, NS – 2 March 2014
i was a 3rd party call center for pc mastercard. in a nutshell people dont call you because their happy with their card. This job was very stressful, once you ended one call another would come in instantlly most of hte time. so you had no downtime.
Pros
none
Cons
most callers did not like you, and due to politcs you could not help them