Associate (Former Employee) – St. Albert, AB – 17 April 2018
I really enjoyed working here, loved the people and the experiences as well as the great interactions with customers. I learned a lot from the company cashier systems, to merchandising/processing, to how to deal with unsatisfied customers. All in all i really liked working there and looked forward to each day!
There is always something different when working at Marshalls, meeting new people and getting to work with great co-workers. But the most enjoyable part about working at Marshalls is that you can always give great customer service while having fun.
Associate (Current Employee) – Mississauga, ON – 22 October 2017
I learned a lot by working at Marshalls. friendly staff, productive, kind management, a lot of part time positions, lots to learn. The discount is not great and customers get really disrespectful at times.
Working for Marshalls was alright. It is always very busy which means the store becomes a disaster. We always ended up having too few workers on closing shifts which meant we would have to stay over time. Customers can be very pushy and rude, they will ask for discounts on anything, if there is the tiniest hole they will expect 10% at least. Working on the floor for 4+ hours is very strenuous on body. Managers were alright, very unpredictable about there feelings towards something.
lots of hours
low pay, no benefits, rude customers, short breaks, on feet all day, long shifts
Do Not Judge A Book By Its Cover, No Matter How Pretty The Cover May Seem
Sales Associate (Part-time) (Former Employee) – Etobicoke, ON – 18 September 2017
Management is the foundation for good team morale. The productivity, efficiency, and general mood of your store associates are a direct product of management's attitude. Unfortunately, this company has a bad habit of securing and (and for lack of a better term) giving away management positions to either external hires who have absolutely 0 skills within a management position or internal promotions who pride themselves on exhibiting selfish and underhanded behaviour. Very rarely do qualified associates end up in a coordinator or managerial position within this company. And if they do, they often plateau for years while underqualified associates play right into the favourite role and coast by on sheer smoke and mirrors. The pay you're given is hardly acceptable for the amount work and stress one must go through on a day to day basis. The workload seems about average for a retail store until you realise that the workload given is not divided among employees, but rather assigned to 1 or 2 employees at best. The only real benefit of working for TJX is by working your way up into a position at head office. However, unless you fall under management's list of favourites, you'll more than likely have to find another way of getting a recommendation in by them. Most locations are a revolving door of associates excited to work there at first and utterly defeated upon being ousted or having left on their own terms.
Everyday Worklife: A typical day would most likely begin with a mountain of merchandise that needs to be processed and put out onto the sales floor within themore... most ridiculous of time expectations while having to juggle being called to the registers for backup. The store is more than often understaffed, which means the time standards are hardly ever met since side projects, customer service, and cash assistance aren't factored into the time frame given. Which in turn falls as blame onto to the associate for not being fast enough to finish a task. Often times customers are rude and feel as if they're better than you because you work in a large retail environment. But the few respectful and kind customers make up for the dreary and uninviting ones that pile into the store. If you're scheduled to work while there are head office associates touring the store (buyers, planners, DM's, etc) expect to have to respect them and acknowledge them without any of the same treatment in return. Closing associates often have to finish off whatever was left by the opening associates, making it extremely difficult to recover the store while helping out at cash and providing customer service. Often times the store is plagued with too few associates which annoyingly results in constantly being asked to stay later or come earlier. Which could either be resolved by hiring associates who are more responsible for their shifts or have less restrictive availability.
All in all, this is truly one of that retail nightmares you hear about. Just on a grand, chain-wide scale. The only enjoyable thing you can find here is 1. the great friends you make and 2. the experience you gain from working at such a difficult establishment. If you can manage to work through this, you can work anywhere confidently and effectively.less
The friends you make
Management, insane work hours, extremely high expectations, lack of respect, very little opportunity for work, dismal pay, underwhelming benefits and discount
Associate (Former Employee) – Edmonton, AB – 11 September 2017
When I started all was good, kept informed, good hours. One month after opening every ones hours cut by 75% and new hires are starting. Seems like the left hand doesn't know what the right hand is doing. The warehouse is a disorganized danger zone. In sort if you are a student looking for pocket change then this is the place. I'm sure Marshalls(Northgate) will never be nominated as one of the best run stores.
STORE MEMBER (Former Employee) – Burlington, ON – 17 August 2017
it's very nice place to work at, good atmosphere, co workers always help, very very good management, the only problem was the short hours, it's just not enough, and it takes so long until they actually offer you a full time job .
Sales Associate (Former Employee) – Bayers Lake, NS – 29 July 2017
I having nothing but great things to say about working for TJX Canada. I was able to be apart of building this store, and setting it up for the Grand Opening in 2014. The coworkers are amazing, and so are the management. They are compassionate and care about you. The only reason I left is because, I wasn't getting enough hours to support myself, living on my own. Other than that, it was a completely enjoyable place to be, and an amazing company to work for!
Sales Associate (Former Employee) – Ottawa, ON – 8 July 2017
A Marshalls Homesense shift would begin with unloading many skids of merchandise and organizing it into bins. Later, the merchandise would be placed on the store floor and be made presentable. The management is very unprofessional. Problems in the workplace were not handle professionally.
Store Associate (Current Employee) – Toronto, ON – 26 June 2017
I enjoy working at Marshalls, especially when you're working in the warehouse receiving shipments. I just love these "amazing finds" that show up, like something you'd never expect to be at Marshalls/Winners.
Open and encouraging workplace, lots of positive feedback
cashier (Former Employee) – Calgary, AB – 22 June 2017
A typical day at work was greeting managers and co-workers in the break room, most of us had very well relations with each other. It would then go to clocking in and checking in with a manager to see what todays goals were and then going about to complete them. I learnt a large amount of customer service skills wether it was helping someone find a certain item or if it was dealing with an upset customer. Management was excellent my managers were always happy to help or teach when needed.