Market Force Information Employee Reviews

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Productive and Friendly
Bilingual Customer Service Representative (Former Employee) –  Winnipeg, MB20 May 2018
The hardest part of the job was making sure you maintained a decent amount of phone calls and internet comments on a daily basis. The most enjoyable part of the job was getting the privileged to speak to people all over the United States and Canada.
Pros
Free Friday Breakfast
Cons
No place to park
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Very good company to work for
Customer Service Representative (Former Employee) –  Winnipeg, MB8 May 2018
Market Force provide a good work environment, all the conditions to well perform the job. Also, provides all the needed support for its employees. I can mention all the support I received from the company when my daughter was born. The VP sent me a congratulations email after she was born. Previously the VP put the company available to help in anything I need. The company provide regular feedback which helps to improve as professional.
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Challenging and Stressful Workplace
Customer Service Representative (Former Employee) –  Winnipeg, MB8 April 2018
Overall a very stressful work environment, with little to no opportunities to regroup after a stressful situation. Workplace culture is alright, but generally you are not provided much assistance.
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Friendly co-workers, caustic callers
Call Centre Associate (Former Employee) –  Winnipeg, MB14 December 2017
The coworkers are all friendly with each other and willing to help with anything you don't understand. The management however rapidly increased the workload only one month after starting, giving very insufficient training before throwing you head first into the new responsibility. Definitely an environment where you have to be outgoing but at the same time have patience when interacting with callers.
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Na
Manager of Strategic Relationships (Current Employee) –  Winnipeg, MB21 August 2017
The people are great but the corporate management structure runs the company to suit their needs. Revenue objectives are unreasonable and the commission/bonus structure is a joke.
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Good place to work temporary to gain CSR experience earn some money
Customer Service Representative (Former Employee) –  Winnipeg, MB1 August 2017
If you like to gain experience in customer service specifically in fast food industry, this job is good for you! Everyday, you have to handle large amount of inbound call from customers. Sometimes you are dealing with 'good customers', but most of all, you have to hear they are yelling at your ear! If you have very good patient, this is going to be good for you!
And also, by the time you ended the call, you have to wrap up the report only 30second! better to get fast or you will ended up have to answer the next call and put them on hold to finish your previous report.
Pros
Some supervisors are very supportive, flexible hours, very good location for bus route.
Cons
Can be very stressed job! as you will hear many customers yelling and complaining to you everyday, Sometimes it s very difficult to find supervisor when you want to have escalation call, Very low salary!, too many accounts to handle.
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Productive and Fun working place with Xbox
Social Media Specialist (Current Employee) –  Winnipeg, MB27 December 2016
A typical Day at work is different than the others. Amazing colleagues, good service for keeping employees active, lunch and breakfast once every month, management understands employees safety and takes good care with every possible way.
Pros
Lunch, Breakfast, Xbox, Books, Indoor Games
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Pretty standard for call centers
Customer Service Representative (Current Employee) –  Winnipeg, MB8 December 2016
Working with customers complaining is not necessarily an enjoyable job. Added to that, all I can really do is take down their concerns and forward to the specific location where customers had the problem with, for them to handle the problem. It is frustrating sometimes, feeling that there is nothing I can do to help the situation. Co-workers are nice. Supervisors are always ready to help. I enjoy the lounge area. Hardest part is dealing with the customers who are expecting immediate results for their concerns.
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Fun laid back work environment
Customer Service Representative (Current Employee) –  Winnipeg, MB11 January 2016
Being a customer service representative is not the most fun job, but Market Force surely makes up for the negative aspects of it, by being a supportive, understanding and compassionate employer. It is a very fun atmosphere where you are made to feel at home. My colleagues and managers are great and I really enjoy working with them.
Pros
Great work environment, good benefits
Cons
Stressful dealing with rude customers
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Overall rating

3.8
Based on 46 reviews
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3.6Work/Life Balance
3.2Salary/Benefits
3.0Job Security/Advancement
3.4Management
3.6Culture

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