Customer Service (Former Employee) – Burlington, ON – 7 August 2018
Worked there part time for a few years. Have to know how to do everything since you're usually only working with one other person, obviously this depends on which store you work at though so it could be different depending on the location. Need to do customer service, cash and stock.
Assistant Manager (Former Employee) – Strathroy, ON – 20 August 2018
My job started off great until the managers threw a long term employee under the bus. Gossip and lots of backstabbing, manager trying to turn employees against each other for no good reason. Staff that actually works hard are penalized meanwhile staff that don't work at all are put on pedestals. Upper management only defends the manager, therefore any problems you may face are only dealt with by making you the bad guy, even when that is clearly not the case. Poor culture, management with no customer service skills, horrible work to life balance. Would not recommend to anyone I know.
Was great in beginning, but management hired has no communication skills whatsoever.
Customer Service Representative (Former Employee) – Simcoe, ON – 15 August 2018
I loved working there the first few months. They brought in a new assistant manager . This person had no ability to manage people whatsoever. It went from a happy easygoing work environment to a hostile negative work space in less than a month. Management needs to listen to staff. You are human you make mistakes.
Assistant Manager (Current Employee) – Coquitlam, BC – 5 August 2018
Typical days at work consist of creating a daily schedule for all employees that day, as well as thinking quickly on the spot with scheduling if people call in sick. Lots of organizing and preparing for visits by the District Manager and audit specialists.
Daily audits on the store's performance the previous day.
Opening/Closing the store, involves counting cash and verifying government forms.
Customer service and conference calls, as well as calls from other stores for help with any issues.
Dealing with business account orders through various computer systems.
Shipper/Receiver (Former Employee) – Calgary, AB – 29 July 2018
How can you Deliver exceptional customer service including providing product knowledge to your customers , when the manager is very bad , hides in the stock room and don't care about customers or the staff... I was not happy to work there when we got a different manager and the district manager doesn't care about any staff . no respect
Sales Associate (Former Employee) – Ontario – 28 July 2018
Excellent management and staff, few hours, no benefits, raises few and far between. Good for part timers only who don't need hours or those who have a second job. Schedules only posted a week or two in advance so no planning can be done.
Staff discount, great people to work with and for
Few hours, no benefits, NO room for advancement even if you show interest
Assistant Manager (Current Employee) – Calgary, AB – 26 July 2018
Honestly the worst company I have ever worked for. Not nessesarly FGL but Mark's itself. Terrible leadership team. No training what so ever. You are just thrown in the mix. Treated like a number rather then a valued employee.
Shift Leader (Former Employee) – Canada – 21 June 2018
Working at a marks store was pretty fun because employees were really empowered to provide excellent customer service. Some store managers make the job fun, and some suck all of the fun out of the job.
Sales Associate (Current Employee) – Dawson Creek, BC – 22 May 2018
I love working here! Everybody on the staff is friendly and good to be around. It's not a high stress job and it mostly consists of organizing and being comfortable with people. they teach a lot about till and cash and how all that works. They make sure you are very clear on company rules and standards. Biannual audits are done to be sure the store is compliant with company rules, as well as a yearly inventory. The hardest job I would say is stock or ladders depending on if your good with heights or heavy lifting. The best part by far is the staff though.
40% off regular priced items, and 20% off sale priced items
Visual Merchandiser, Shipper (Former Employee) – Richmond, BC – 17 May 2018
I was hired as a visual merchandiser but mainly put out clothes and sold. I was a key holder until I was told they were getting rid of the key holders. It was not important they said. I rarely saw the district manager and my manager was a micro-manager who took credit for my ideas.