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Manulife Employee Reviews for Benefit Specialist

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3.8Pay & benefits

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Manulife is giving up on its employees

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This company has great benefits, great management great coworkers. It's overall a pretty good gig. However the direction they're moving in is disastrous. They no longer care about their employees. They give you 10,000 per year for mental health services instead of making the job less stressful overall. They know people won't have time to actually use those services but they get to show off how much they care. They would rather stretch out the energy of their current workers as much as possible until they quit or move somewhere else, rather than just hire more people and create a better environment for the costing employees.If you stay in the call centre you can expect to get trained on advanced contracts within a year or two, and you'll only get the standard inflation based raise even though you now have to take more calls than before. They are stats focused, although it is only an issue if you're really struggling hard. Management seems like they're only there to get sat on by the higher ups. Upper management just makes decisions without any care in the world and then forces the supervisors and managers below to take the flak for it. They pretend to care without actually caring.They are moving toward a more traditional call centre environment eith contract workers instead of permanent employees. They don't want people sticking around because you're only valuable for the first year or two. After that you realise that "peak" season is actually just the entire year and you get super burnt out with no end in sight. Your only hope of enjoying Manulife is to get out of the call - 

Pros

Good benefits, good pay, lots of vacation time, free coffee and stuff

Cons

Nonstop calls, high stakes calls (health insurance), stats pressure, constant peak hours, limited chances to take vacation, rotating shifts
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Official response from Manulife

5 May 2021
Thank you for sharing your feedback with us. Our goal is to consistently provide a positive employee experience for all and it is disappointing to hear that was not the case. We are sharing this feedback with the team involved.

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Overall rating

4.0

Based on 1,298 reviews
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Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.4Job security/advancement
3.5Management
3.7Culture

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